Andover Health Care Center I

Thankyou so much for the prompt caring treatment I've received this week. Both from the doctor's and the understanding receptionist that I spoke to today.

What absolute rubbish surgery who never seem to have any appointments and the staff are rude when you ask for help and just advise you try e consult the next day! What's the point if there's never any appointments!!!!

I had to go to the surgery yesterday after days of being in agony and prescribed a nasal spray last week by the doctor which was a phone call consultation, I contacted 111 online Friday they got back to me on Monday adviced me to call my doctors again in case they could not get back to me quickly, so I did the receptionist I think it was who I spoke to said well it sounds like the spray is working, and sorry no appointments available for that day, I then did an eConsult online Wednesday and saw Charlotte who was absolutely brilliant and got the medication I needed and today I feel a little more better than I did. Thank you Charlotte

today I had an appointment in the charity center, where I had an unpleasant surprise, after half an hour of waiting I was told that I had to reschedule the visit. the other day. I mention that there were only 2 people English in the waiting room, this is the gratitude after 5 payment of fees to the system and they requested me for this control

Thank you Dr Bailey Rose she is very helpful, and understands the patient needs We need doctors like you Thank you so much

Wouldn’t go to this surgery . Doctors are so rude especially Sister frazer who isn’t even a doctor and the practise manager has disgusting behaviour . Raised a complaint and she took 6 months to respond and deleted parts of the call out with myself and another doctor. Reception team are nice but that’s it

Feeling really bad when I heard my aunt who has a language problem she speaks not that fluently but understands and does speak little was treated with no respect when the doctor has sent her messages that her prescription will be left in the reception. When she approached me for help I told her to present in reception and ask the staff in-fact show the message sent by doctor so the staff will know what she actually need. But she was told to book gp appointment. The day after I called in practice in regards to my aunt situation the nurse apologised which is good and asked to obtain consent from my aunt to discuss her health problem with me. As me being a health professional I understand it is very critical and should have a consent so As told by the nurse I asked my aunt to present in the practice and give a consent for it. She went but she was asked why and what-for as I told her to say that she wanted to speak with specific name staff but she wasn't cared and responded respectfully. Feel so bad staff are not really taken care of people who have a problem when they are meant to be listened to people and their problem and need. if anyone has a language problem they should have organise interpreter and I even asked them if they have interpreter and they said they do have but not given this service when presented if they donot have this service why do they say that they have. I have been trying to help her from phone and trying to make her understand which I dont mind but later on hearing that staff are not listening to her really breaks my heart.

have used andover health centre almost all my life and they have never let me down. i called this morning as i believed i needed antibiotics, and the receptionist was so caring and reassuring. i wasn't holding out on getting a call back too quickly at all but within 20 minutes my regular doctor had called me and put in a prescription for me, so grateful!

The booking system is poor. If they had a queuing system then people would get through to reception in order, but currently you have to listen to a load of information to then be transferred to the reception and you then get an engaged tone. You then have to go through the full process again. Just use a system that queues the calls..... painful...

Honestly so disappointed with the whole service. Left hand doesn’t talk to right here, one doctor today left incredibly sour taste as was rude and didn’t listen to the issues presented and proceeded to say I’m too busy for this and then didn’t actually fix ANYTHING.