Apple Domain Northside

The level of care and knowledge was great! They were very quick for the amount of customers in the store. Great experience.

That is the most awesome store I have ever been and everybody is working very hard. Everybody there is caring they take care of you and they know what they do. They absolutely are awesome. Don’t waste your time going to Best Buy or any other stores take your iPhones to the Apple store. They are wonderful. Josh is terrific and Zach is so smart and awesome Justin awesome caring store can’t say enough good about them.

We had an appointment at 4:15, only had to wait five minutes! Christian helped us at the Genius Bar after we previously went to another Apple Store and they told us nothing was wrong with the phone. However, Christian was patient and listened and let us know we have a two year warranty. He also realized the phone wouldn’t stay on long enough to even run a diagnostic-he was able to get us a replacement! One of the better experiences we have had at an Apple Store thanks to him!

First time inside an Apple Store, like ever. No I don't use iphones...but the location is great, the store is nice, and the people who work there are amazing.

Stopped in today to solve a problem with our hearing impaired daughter’s phone. Being a deaf/hard of hearing family, we are always hesitant entering spaces that typically make it hard to interact easily. But we were THRILLED to find Erick, an Apple specialist who was particularly equipped to help us and EXCEPTIONALLY tackled our software upgrade problems. It was such a relief and an exceptionally easy experience to handle our Apple tech issue with someone who fluently knew ASL. We are so grateful that this Apple store makes troubleshooting accessible for deaf/hard of hearing folks. Thank you to Erick and his manager for all of your help and support today. We will absolutely be back with future purchases and future Apple tech support needs.

Matt is the best! He informed me, walked me through everything, and was super helpful, considerate, and competent. When he first walked up, I asked if he was the best. I can assure you he is! What an asset to the Apple Store at the Domain. All—from the greeter to appointment scheduler to the rest of the staff—were also very helpful. Thank you, Apple Domain, for such a positive experience after my mini IPad died.

A friend of mine was very poorly treated in this store by both a saleman and the manager. She was only asking questions about the repair that was supposed be done on her mac and they were just yelling and treating her so poorly. Its every customer right to ask questions. They told her she should be fortunate that they are even doing their «  job » to help her. This very traumatic event left her very shocked and down. I don’t know what is happening in there but customer should be always respected.

Employees at this Apple Store need better training!! It was very disappointing today by two sales people! Hope They can hold on to old well trained employees, Brandon for one, always so helpful and knowledgeable, today he was not there unfortunately!

Really not pleased with my experience here. I’ve always had great experiences at Apple stores but this was insane. I had water damage to my 14 pro max, called Apple support and was told I could either mail my device in, pay $99 and wait about two weeks or drive 45 minutes to the store, pay $99 and get my phone replaced. I scheduled and drove in. They had some issues with their system and it took about two hours to be seen. Not a big deal except they didn’t explain it and just stood around focusing on sales. My parking time ran up and I asked if it was going to be a little bit still so I could go and move my car, they told me if I left my appointment would be canceled. I stayed and waited another 20 minutes and someone came to talk to me. He immediately told me they weren’t going to replace my phone, because they’re part of a “pilot program” that only repairs and doesn’t replace anymore, and it just started. So, if I came in earlier, they would have replaced my phone. Frustrating to say the least. I told them I work from that phone and really needed a solution that night. As he was talking to me about them sending it in for repairs, he saw I pulled out another phone and seemed irritated. “Oh, you have a second phone?” I explained it was my personal phone. He asked why I couldn’t just use my personal phone for business and that it didn’t seem like a big deal. I explained to him why and he seemed bothered by it. Again, strange. At this point he said he was going to help me get my phone that night. I was excited! His solution was I BUY A BRAND NEW PHONE!!! I asked him why on earth would I buy a brand new phone when I have a phone that’s only a few months old. He said it made sense to him! I ended up trying to speak to a manager who wouldn’t look me in the eye, and just made the same proposal, buy a new phone. When I told him what apple support told me on the phone, he said they don’t know what they’re talking about, they rarely do and never call them, only use the store. By the end of now three and half hours, they gave me a loaner phone and suggested I be grateful for it. Didn’t set it up on my network, nothing. I’m really disappointed in how this situation was handled. Sadly I wasn’t the only person there dealing with this same issue. So I’ll wait between two and three weeks to receive my phone back, which will probably be a replacement he said, and I have two weeks to return the loaner or they’re swapping my phone. Thus possibly leaving me without my work phone for a week. Apple, you know you can do better.

This is a follow up to my last review which customer service managed to make worse… if you didn’t read the last review; I sent my laptop to get repaired and was sent back worms. A rep tried to help me but my apple care still does not cover negligence that happened in the shipping process. It’s been a month without a laptop and they told me that my only resolution would be to purchase a new laptop full price. So $1600 last year $200 in apple care plus another $1600 this year because they won’t own up to this mistake and make it right I’ve been an apple user for 10 years and never complain about anything but this is actually insane and everyone I have told agrees that a billion dollar company should have just replaced this laptop because mailing worms to someone’s home especially with 0 notice that anything was wrong is something no one should have to deal with.