Apple Fashion Island

Had 2 service appointments at the genius bar to get my airpod pros fixed, R side is making a static noise during active noise cancellation, still under warranty. Not the best of use time, they accomplished absolutely nothing both times - still has the same issue. Ended up just ordering a replacement from a third party.

The Genius Bar at this location is a complete disaster. They took my MacBook Pro to have it fixed and handed it back to me with missing parts and the power button crooked. I have been going to the store for a year, every month because of issues on the computer. They seemed to be stingy and not want to make a full replacement. Finally, I was able to have this resolved at a different Apple Store, where the management was astounded by how I kept being dragged to come in the store every month. Shame on you Apple Store in Fashion Island. What is wrong with the employees in this store? Not well trained? All they do is chat and laugh. Learn to work and work well. We are paying thousands of dollars on these products.

What is the point of making an appointment to fix a cracked screen for a specific phone type…only to take time out of your day to go to your appointment at this location…to be told they don’t have the screens in stock. I HATE APPLE. They are the worst. Don’t go to this location or any location for that matter. Apple sucks.

Very nice store with polite and friendly helpful employees or technicians as they call them these days. We had very good service and we're very comfortable while we waited just a short time to get our issue resolved

I would like to take this opportunity to let anyone/everyone know what a spectacular job these gentleman did in helping me repair my phone, that caused me hours and hours of aggravation. Jaime Reveles was the gentleman that worked with me on trying to resolve the situation fixing my phone, after I had to have the glass/earpiece replaced, which was a “known problem”. They replaced it for free which is the good news, but it then caused a major Bluetooth problem, that I didn’t realize until after I had completely destroyed, my hearing aids and my car trying to get them to work!!! Nate Hill, the Manager is the “white knight” in this situation because he was able to get my phone replaced, instead of patched back together like they had done the week before which ultimately caused all of my problems… Those two gentlemen definitely deserve a raise!!! I have had thousands and thousands of employees in my career and the good ones the rise to the top are a select few, these two are a good example of the Best of the Best. THANK YOU! Jeff

A couple of weeks ago I went to this store to look at macbooks and make a purchase. Someone helped me through the process but I was not 100% confident in what she was doing. It was not really surprising to find out the next day that the order had been declined. What a waste of time. Also while I originally ordered the macbook I asked if I could do the migration in the store and do the trade-in at the store instead of mailing my laptop and was told yes when I picked up my new macbook i could do BOTH of those things. I finally got my new macbook on Monday. The staff were nice. I didn't have to wait long. Once they handed me my laptop I explained the person who helped me order said I could do the migration at the store and do the trade in as well as get the Apple Care with the $150 giftcard promo. NO...they told me I had to have a genius bar appointment but that I could do all of that online. Why did I even arrange to pick up my macbook in the store if NOTHING I was promised was true? So I migrated macbooks at home. I wasted a lot of time trying to figure out why I couldn't buy the applecare with the giftcard - last night and this morning - only to be told IT HAS TO BE DONE IN THE STORE. I would like to inform the manager and the staff that while you are all very nice people you have wasted a ridiculous amount of my time and there's no way to compensate me for that. Do better. Get some training. Something. Thank you. and maybe now i know why this store is always far less busy than Cerritos, South Coast or Irvine Spectrum.

The employees here were genuinely helpful, in stark contrast to those individuals at South Coast Plaza who were exceedingly rude and disrespectful. Despite their error, they displayed a complete lack of concern for me as a customer.

Jeremiah was extremely helpful at this store. Took care of all my Apple problems And even gave me information about temperature and altitude my Mac book pro would work in since I’m going to the mountains of India. Lots of people working here and products to look at. I would recommend making an appointment at the Genius Bar. You will have to go through talking to someone On your phone about your problem and if they can’t solve it they will give you a time to go to the Genius bar.

fantastic experience at the Genius Bar thank you to the extraordinarily helpful Apple associate/genius Alex — thank you team fashion island!

This might be most unorganized Apple Store. They don’t know what they are doing. Also waited 40 minute. just to make a purchase!