Apple Pacific Centre

Apple Pacific Centre used to be hidden inside the CF Pacific Centre Mall, but recently moved to a corner location in the mall and now it has a prominent exterior presence. Architecturally it looks stunning, especially at night.  Apple chose well and executed a very creative design in a brilliant location.  The store gets a lot of sun and the view is great through the massive front windows.  All the wood tones throughout the two level space compliment the sunshine and give everything a warm glow.  It’s an Apple store so the design is both elegant and simple…which I love. The second floor seems dedicated more to education and experience, than sales.  It has a seating area and a front bench that faces the giant windows where you can enjoy the amazing view.  The staff encouraged me to check it out, as I waited for my new iPhone 14 Pro to transfer data from the iCloud.  Which was a great way to pass the time. A stairway leads to the upper level and this pathway is quite stunning with the minimalist design and the roof top skylight windows.  It’s powerful because the lines are so clean.  As you climb the stairs it feels like you might be exploring an Egyptian Pyramid, or perhaps a cathedral.  It gave me a feeling of reverence, which I assume, was the intent of the design. I think you have to be both a photographer and philosophical by nature in order to appreciate the “Apple Nuance.”  An Apple Store is not a Dollar Store where the focus is on saving space and money.  Apple Stores are about experiencing a product, not buying it. The pictures I included here are from a single visit to the Pacific Centre store in June.  Where I purchased an iPhone 14 Pro.  I’ve taken a lot of pictures of the store exterior, in the past, but haven’t shot the interior at all.  I could have spent much longer shooting the interior, but I didn't want to wear out my welcome. When I bought the iPhone 14 Pro, I traded in my older iPhone 8 and iPhone 13 Mini.  Which was nice because I hate selling anything on Craigs List.  The Apple staff helped me transfer my data from the old phone to the new one and set it up.  That part was all good.  No complaints there, Apple staff have always been patient and helpful.  I love phone cameras but I don't like all the other apps on the phone, or iCloud issues and the set-up process. I like this new Apple store for the same reason I liked the old Apple store.  Because the products and services are still the same. I've bought many items at this store and always had a positive experience. Presentation is important but the products and services have to be good, or all is lost. However, I was hoping that maybe the new iPhone 14 Pro would be even better than the iPhone 14 Plus I still have. But unfortunately not much has changed. iPhones have great video but the photos are not so great.  I thought the iPhone 14 Pro would be a game changer with the addition of Apple ProRaw.  But alas, no luck. At first the photos on the 14 Pro were just as bad as the 14 Plus. However with the IOS 16.5.1 c update in July 2023, the 14 Pro photos are now much better. Better than the 14 Plus. This is good but it's annoying that it took this long for Apple to fix the photo app. My Google Pixel 6/7 still make better photos than the iPhone 14 Pro.  Especially for people pictures.  Google Pixel colors, especially with skin tones, are the best. And the Pixel cameras are more fun to shoot. Keep in mind that I’m also an extremely fussy artist who has never made money with their images.  I’m not a pro.  I will hang on to the 14 Pro because the video is much better than the Pixel cameras.  In addition, the Apple IOS is solid as a rock.  The hardware build is also solid.  iPhones are very dependable and reliable phones and this is very important in the long run.  Also, if you have access to amazing subject matter, then the technical quality of your photos is not important.  Story and character will always rule…and iPhones will always get the job done.  You can count on it.

This review is for the Genius bar - service department: Few months ago I had my iPhone serviced battery replacement after waiting for an hour, I was told that during the replacement process the screen has cracked and they need to change that as well - free of charge of course. After some time , I noticed my phone got water damaged. Obviously it is not covered by apple under any circumstances. After losing hope on apple service, I managed to open the screen open then I found out the original seal was never cleaned before installing the new screen. So that was the main cause of the water leak. I did not expect such negligence to happen at official apple service centre.

As an apple user with all Apple devices, I have to say going to this store to get help with bad aiprods was the worst experience ever. The customer service of some employees especially Anmita leaves a bad taste in your mouth. Rude, condescending and everything customer service isn't supposed to be. Save yourself some stress and visit a different store

Personally never write reviews unless service really gets to my nerves. This was an example of such an instance: I get having a busy store but considering the amount of employees they have, nobody should have to wait that long to get help. I went up to a good 7 employees and was told to wait at a station and they’ll find someone for me they never came. One employee even said they were avoiding eye contact with customers so they wouldn’t have to help anyone

Why are dogs inside this store? I’m not referring to an Emotional Service Animal. But those are very questionable too. My kiddo has ASD, my child’s emotional needs are that there be NO dogs. My child has a right to be in the store and have his emotional needs met, just like a person with anxiety bringing in Emotional Support Animal. But we saw 4 dogs today in the Apple store downtown. no vests/not ESA, not actual service dogs. I don’t understand why people with dogs are allowed inside stores. Dogs can cause harm. People have allergies and phobias. Meanwhile people are bringing their dogs inside for pure convenience. When I raised this with the manager, she said sympathized because she was scared of dog as a child; she was bitten by a dog. She didn’t know what to do. She didn’t want to infringe on the other customer’s dogs rights! her words! Please remember being inclusive means everyone human, can access services equally. It’s not a term for dogs. Apple needs to bring in strict policies. Everyone needs to feel safe in their store. Perhaps, if people want to shop with dogs they can come during designated times, just before cleaning crews. This would help eliminate dog hair that cause allergies. No one should have to tolerate a dog if they can’t.

Beautiful storefront and interior. Looks stunning from the street. Love the living wall on the outside. Buzzing inside and lots of assistance if available if you need it - OR you can just browse and check things out on your own.

I love the staff at the Apple store. They are friendly and knowledgeable and make it so easy to get what you need. Plus they have the coolest place in Vancouver to buy Apple products. The brand new store is located in downtown Vancouver right across Vancouver art gallery W Georgia & Howe St

The best Apple Store in outlook ever. Sitting down at the second floor watch the traffic in beautiful Vancouver is enjoying.

Best Apple Store must have all iteam with full stock available Nice one

I love Apple. Most of my products are Apple. This store is new and very beautiful. The customer service and quality of employees leave a lot to be desired. My appointment at the genius bar was very unpleasant. The specialist who helped me had the worst case of resting b* face the entire time he was talking to me. Not a single smile. The entire encounter it was written on his face "what do you want, how can I get you out of my face as quickly as possible?" I had similar bad experiences pre-renovation of the Apple store. They probably just moved all the staff from the old store to the new store with no further vetting or training. Richmond Apple Store is where you want to go for good customer service.