Reviews
Very poor customer care. I lost my AirPod case and came here for a replacement. I was told by 2 people I should be able to track my Gen 1 pros case and it was odd I could not. I bought a new case for $100 after being told I should I able to track the new case. This was a lie. After using it and doing research. The generation 1 pros never had a tracking support in its cases. I never would have paid for a replacement if I knew this. I would have just gotten the newer gen which can track the case. I don’t understand why multiple people lied to me about something I would eventually find out about. Overall scam vibes all around. Go to Best Buy. When I had issues before they gave me new pods free of charge. Better then this
"Here's to the Crazy Ones, Think Different." The Apple Store in the Santa Rosa Plaza will ignite your passion for cutting edge technology. The store has a selection of products that will satisfy your dreams and aspirations of what the future is now. The sales team will greet you at the entrance to steer you in the right direction.They have a genius bar in the back to help with technical issues. Bringing back the Power to the People concept, Apple turns imagination into innovation by stepping into the future today.
there were several things that got my attention when i visited the apple store. first of all security was fantastic. Upon arriving you will be approached by one of the staff . you will be asked about your problem and then you will be given an appointment to see the specialist. The service was outstanding and the staff were trained well. To my point of view, this is one of the best apple stores around. Congrats management. Shop there!
Title: A Disastrous Encounter with Apple in Santa Rosa, California As a devoted Apple customer since 1994, my recent visit to the Apple store in Santa Rosa, California, has left me utterly disillusioned. Excitement for purchasing the latest MacBook Air quickly turned into a nightmare due to glaring shortcomings in both sales and technical support. Upon entering the store, I approached the sales team with enthusiasm, eager to learn more about the new MacBook Air's features. However, I was dismayed to find that the salespeople lacked the knowledge and understanding necessary to provide informative assistance. Their responses were vague and uninformed, a stark contrast to the expertise and passion I once associated with Apple's sales staff. In addition to my MacBook Air purchase, I entrusted the technicians with my old laptop for minor repairs. Unfortunately, what should have been a routine procedure turned into a devastating outcome. The technician mishandled the repair, causing significant damage to my laptop. The distressing realization that a simple repair request had escalated into a catastrophic incident added to my disappointment and frustration. Throughout the ordeal, I sought a swift resolution to rectify the damage caused, but my attempts to seek redress fell on deaf ears. The customer service I encountered in Santa Rosa was nothing short of lackluster, as my concerns were met with apathy and indifference. The inconsistencies in information provided by different representatives only exacerbated the situation. Apple, a company that once prided itself on top-notch customer support, now seemed to have forsaken its commitment to resolving issues with care and efficiency. I even demanded to speak with a manager to resolve my situation, but to my dismay, the poor lady I encountered was even more unresponsive and unhelpful than the salespeople. As an Apple loyalist for nearly three decades, I had always expected a seamless and positive experience when dealing with the company. Regrettably, the deficiencies in both sales and technical support during my visit, coupled with the heart-wrenching damage to my cherished laptop, have severely eroded my trust in Apple's ability to uphold its reputation for excellence. In conclusion, my recent encounter with Apple in Santa Rosa, California, has been nothing short of disastrous. The lack of knowledge and understanding displayed by the salespeople, coupled with the negligent handling of my laptop by the technician, and the unresponsive customer service have left me questioning whether Apple's commitment to customer satisfaction has significantly waned over the years. As a long-time customer, it pains me to consider seeking alternatives, but I can no longer ignore the glaring issues I faced during this visit.
This is the worst Apple store I have been in. Customer Service is non-existent. I have several apple products, Mac Pro, MacBook, iPhone, airpods, and watch. This store makes me want to return them all and go to other products. They are rude, obnoxious, unhelpful, there are very few who are pleasant. Yesterday I encountered one person in the store who was nice and smiling. I bought a new watch and a travel charging pad. Someone needs to do something with this store.
I've just come from a A+ experience at the Santa Rosa Apple Store. I'd been having trouble with the charging port on my iPhone 7, and I called Apple Support, where they set my appointment at the SR Genius Bar. I arrived a minute early, spent that minute in the check-in line, and was directed to the nearest table, where my Genius appeared mere moments after I sat down. I described the problem, he asked if he could take my phone to the back, and he returned about five minutes later with my phone, fixed, working as it should. Turns out lint from my pocket had built up in the port. He advised me to never try cleaning the port myself... "if it happens again, bring it in and let's us do it." Everyone I interacted with was friendly and efficient, and I was charged nothing. Total time in the store: 10 minutes. I say this because so many of the negative reviews result from being made to wait. Yes, it's frustrating, and I've had to wait longer than I'd like at this store, too, more than once. But today I was asking for a thankfully minor fix, and I was in no hurry. It gave me a chance to watch just how hard the staff of an Apple Store works. They seem to be slammed every hour they are open by people who don't know how their devices work, and they perform every task about 25% faster than "briskly." Apple builds a high expectation into their marketing of the Store concept, so when people are disappointed, the size of their outrage tends to mirror the size of the gulf re: Promise v. Reality. They did a great job for me.
came in the other day with friend who had a very old iPhone asked if we could charge it up and they found a charger and ended up charging it for us, we were on a time crunch so I ended up purchasing a charger for her , one employee was amazed that our cat was on a leash and behaving well, along with the small dog we had. Haha!
Would absolutely give this store ZERO stars if I could because they don’t deserve any. Had an appointment and waiting 45min after my appointment just to get some help. As well as no one even being kind enough to provide any help and try telling me that my phone was not downloading the pictures at times because that’s just how it was. What kind of help is this!? No I paid for warranty at least have the decency to open my phone and run a diagnostic not refuse me one. While I was waiting I also saw several workers just on their phone not asking anyone else in the store if they had any questions. WORST CUSTOMER SERVICE EVER! Please Apple do yourself a favor and close this store down the workers clearly don’t care and are just getting a paycheck to do NOTHING.
Just went to pick up some online orders. I was having trouble with one of my orders but the team members worked quickly to figure out the issue and offered me an easy solution for the problem. I was in and out in about 10 mins. Def a super easy and clear pick-up process, and so happy with my new chargers.
Thank you Bella for everything you did an excellent job . Great products from the great you g lady who delivered the right message to us. We miss you . Yousef & Fathalla from Saudi Arabia.
