Apple Store

I took my wife here to while we were at Topanga mall. I got her a MacBook Air, Apple Watch and IPhone 12 so she's all apple now. I was showing her the different bands they have for the apple watch and also showing her how the iPhone 14 look. The store is basically the same like any other apple store. I wanted to show her some Mac monitors that I was interested in getting but there wasn't any in the store. There apple staff around if you have any questions but we didn't and they didn't bother us while we were looking.

I absolutely despise the Apple Store. None of the employees at this store are helpful in the slightest. The DMV is more organized than this store. The employees refuse to help anyone and actively ignore customers, it’s disgusting. I came here to buy a new laptop charger and I sat in the store for 2 HOURS and nobody even glanced at me. I’ve seen better customer service in jails, it’s sickening. I don’t know where to get better Apple customer service, but this place is NOT it. Don’t have a heart attack or stroke in the middle of this store, the employees would probably ignore you. The employees actively socialize together while ignoring customers. Working at an Apple Store is probably the easiest paycheck ever earned because none of the employees actually do work. Amazing how they get pleasure from wasting your time

Michelle Cuvarubias is my go-to girl. She has the A1 service. Thank you. We had a problem with my Dad's phone. Michelle was able to help us retrieve our old apple ID and set us up. Easier said, then done. Our old phone would only turn on for a few seconds. She has patience and great customer service. She was extremely helpful. Words can't describe the determination she displayed. Thank you. Your Amazing.

Really nice Apple Store. Located close to the food court and the staff here like every Apple Store is very friendly.

Store is of great quality but unfortunately some of the support staff have a sense of entitlement. I came in for a warranty exchanged for a leather iPhone case I bought in the store, broken from both sides near the buttons. Staff rejects my exchange without even making eye contact and says that it only covers “peeling”.?? I didn’t argue because clearly I wasn’t going to get any help from the staff. Next time I’ll just send an email instead of coming to the store.

One of the most horrible and unprofessional apple staff works at this store. Went there this past weekend to get the new iPhone 14 pro max for my wife, wasted 5 hours inside the store to purchase the phone without any success. We were served by 5 different staff who had very limited knowledge on any apple products and their credit card. Needless to say if they had told us in the first place that backing your phone up and buying the phone online would be the better and fastest option, we wouldn’t have waited there for more than 5 hours. The manager at the store is super rude, and had the audacity to shout at customers to tell that they should know how these products work and come prepared at the store before making purchases. Super unprofessional, reading the reviews on this store seems like this is a very common problem with this store and everyone has the same complains. Please avoid this store if you don’t want to waste your time. Apple corporate should look at the reviews from this store and take actions against all the employees out at this store that is not helping the customers properly, given the fact how much expensive products people are buying from Apple, they deserve a better customer experience.

Very rude unprofessional people. I spoke with the manager he also was unprofessional. Definitely comes from bad management otherwise these people shouldn’t be working there or need a serious training. Too many employees walking around and taking to each other’s. I was there with appointment and saw a customer stop by to buy an iPad and they told him it takes about an hour to help him and the guy just laughed and left. STAY AWAY from this store.

They sold an unsealed apple watch to me and right after I told them about it the manager asked team to put me on hold to check serial number for the product I picked up one minute before !!!! The manage a short Mexican guy with age around 45 he is very rude. Its very inconvenient to have such an experience in apple store. I will never shop in this store again

It's on the 2nd Floor! Use the stairs, escalator to go up, or the elevator or whatever. Parking is really easy in the mall, except for like the week before Christmas. LOL. Customer service was great. There was a guy who was helping someone else, who quickly gave me a head nod, to let me know he'd be with me in a second. And he was. Checked in, and then waited about 2 or 3 minutes to see a tech specialist. Stacy!! You're the best. Really patient, and understanding. Also very intelligent and knowledgeable! She helped me unclick a random feature that got turned on accidentally, which made the iPad do this weird thing. Basically, I had to click on something, then double-click it again for it to work. Pain in the neck while typing.. each... indivual.. letter. Oy! But Stacey fixed it with just a few clicks in the general settings menu. The store is pretty clean. They do have the security guard there in case you're worried about your safety and all that. Actually, I like seeing the mall in general hired more security guards. So kudos to you.

They accused me of stealing an IPhone when it was misplaced by one of their own employees. They are not respectful nor helpful with my laptop issues. Don’t go to this location!