Apple Summit Sierra

Staff are very polite, knowledgeable and were in there no more than 30 mins. They were able to take care of my new I phone 13 pro max . I'm a very satisfied customer. Keep up the great work. Thank you.

I have only recently begun to purchase Apple products, so I don't have a lot of experience with this store. I've been in there twice now and thought their service was excellent. It really seems to be a well oiled machine. The two representatives answered all our questions and they had everything in stock that we wanted, so they were pretty seamless transactions. I've always felt Apple was a little too proud of their products, and that reflected in their pricing, but who isn't nowadays.

Apple doesn’t stand behind their faulty products. My air pods pro which I hardly use, failed crackling. They ran diagnostics and said they failed. To replace them would be $40 less than buying the new generation ??. I calmly chuckled and said if they wouldn’t stand behind the product, then this was the last Apple product I’d be buying. She was snotty, snobby with her response of “Ok. Have a nice day.” I left the store and they could have cared less. I think they were pleasantly pleased I left unhappy. Won’t be going back. Ever.

Just walked in to the Apple store to replace my husband’s phone and the woman that was checking “you” in has to be one of the most uninviting person I’ve come across in a while. She acted like we were bothering her. To work in customer service, a smile and hello goes along away. Always loved the apple store until today. She sucked and so did her eye brows

I didn't know i need and appointment to buy something here.... the lady making the appointments was in a horrible mode. I ask if I needed an appointment to buy a macbook or an iPad, and she say yes. I totally understand, but when I comment that in best buy you need no appointment she just said, whatever works best for you!???....... and continue with 'so do you want to make an appointment or not' I think she don't represent the etic of apple company.... so disappointed I rather buy in a more polite store.

I recently purchased an iPhone 13 256GB online, my first ever smart phone. Denorasp? and Jose provided me with **outstanding customer service** in helping me get it set up when picking it up from the store! Thank you again Denora and Jose!!! :D

Outstanding customer service from Josua yesterday 11/29/22. Josua was welcoming, friendly and knowledgeable with transferring data over 20,000 horse photos and 4,000 contacts, plus all my added apps from my old trusty iPhone 6 that survived my horse pasture the past three years and being dropped in the water troughs way too many times and on one my original iCloud account to my new SE iPhone set up on a new iCloud account. Thank you! Carol

Can't purchase anything without an appointment, even if you know exactly what product you want to buy. I had three different people ask to check me for an appointment rather than spend the five minutes it would have been to check out my purchase.

Even if you have made an appointment, you still have to wait for it. Even if the staff is there, they will not serve you when binding the power cord. I don't understand why the service quality of the current Apple Store is so bad.

This is a great store with great people. They are always inviting and never pushy. They help with problems but don't try to oversell their products.