Apple University Park Village

This is a crazy busy location. I was there to use the Genius Bar to help restore my iPad and made an appointment online before coming. I would greatly recommend making an appointment before coming to the store. The employees are very friendly and helpful but also very busy. You have the freedom to try any Apple product inside. I did while I was waiting. As busy as it is, it is not chaos-just busy. Parking at this location is packed also just so you are aware. This is a popular shopping location.

Had questions and I got answers. May not have been what I wanted to hear but I got answers nonetheless. Watch was constantly pausing during workouts. Ultimately had to send it off for analysis. Reset in-store didn't resolve the issue. Factory reset and kept phone plan and still paused.

Don’t count on much help here. If they can’t figure out what’s wrong with their software they just say it must be with your service provider. Even though it’s clearly the phone. Anything they can do to keep from having to replace your phone and make you buy a new one, even though it’s under warranty.

I was helped by two employees and unfortunately was told that they did not have the item I was looking for in-stock. While waiting and looking for another Apple Store I was approached by another employee named Sierra who was able to find the product for me as well as help another customer, multitasking AND incredible guest service skills, give that girl a raise!

We had an I phone brought in to be looked at on 6-25. The lady was great she told us when we come back the next day they would walk us through how to set up the phone again. We got there at 10am the next day . Told to sit at the Genius Bar. A female clerk came up to us and said here is your phone can I help you with anything else I said yeah I’m not tech savvy so I have no idea what I’m doing. She said well you call the Verizon customer service . I haven’t met anymore rude in there up to this point but she needs some customer service trying for sure.

Cheyenne is fantastic!! She is super smart and lovely overall. She really knows her studf and was more than helpful in my phone purchase today. She has a very positive attitude and could multitask like crazy. THANKS CHEYENNE!!

Zero would be a much more appropriate rating. After checking in with someone who could not answer my question,, I was told to wait in a certain area. Waited a ridiculous amount of time while 6-8 employees chatted with each other or looked at their phones. In the meantime, others walked up and got help from the handful of employees actually working. Gave up and instead of exchanging will return and purchase something else, somewhere else.

Front of the store sales people always make purchasing products a pretty seamless process and super nice but the Genius Bar "help" is god awful. I went in there looking for help on two different occasions. First time they immediately blamed me for an issue that was easily fixable and also not my fault. The second time I went in looking for help they were very quick to tell me I was SOL and send me on my way I had water damage on my phone. The screen wasnt working but the phone was still giving me haptic feedback and I had presented a possible solution GeekSquad gave me because GeekSquad said Apple doesn't let 3rd party people work on water damage cases and even still they were trying to get me out of the store as fast as possible. If you can go somewhere else for hardware problems, go somewhere else. Seems like a lot of the reviews are echoing my disdain for the Genius Bar.

Went in for AirPod pro problem with crackling/static noise, no solution but to buy new one or repair them for the cost of new ones! All for a know problem with AirPods Pro. Employees and customer service over the phone not helpful at all. Well learned my lesson don’t purchase apple trash products again!

I went into the store looking for a replacement case for my iPhone 13 Pro. After sifting through the cases in stock I realized that there were none available for the iPhone 13. I confirmed this with the employee who checks everyone in. I asked if there were any cases available for my phone. Defeatedly, he said they did but that they would have to show me the list. He made no further attempt to guide me to said list or provision of next steps. So instead of walking away with the phone case and leather wallet for my iPhone, I left empty handed and redirected to the Apple website. Really a confusing moment and a failed approach to customer service on behalf of the Apple staff member.