We use Aquatech pool service to open our pool in the spring, close it in the fall and for any repairs that might pop up. They are fantastic. Nick and James really went the extra mile this year. They took time to fix a couple things that weren’t on the schedule. They’re kind, helpful and knowledgeable. I highly recommend.
Think long and hard before using Aquatech to build your pool. We installed a pool in our yard last year and had so many problems with them, especially with the owner, Brad, not taking any responsibility when things went wrong. Initially, things were great with Derrick during the design phase. He and Brad signed off on the final plans, then Jim came out to take a look before the build and this is where the problems began. We had not been told we needed to have a much larger gas meter installed, which added a significant amount to our budgeted loan. Jim also told us that the way the plans were would not work because Derrick had the pool pump below the water level, meaning if the pump broke, ours and our neighbor’s yards would flood. Something I never would have agreed to had I been told. Jim said they wouldn’t take any responsibility if something went wrong if built according to their plan. So we talked with our landscaper who has worked with aquatech in the past, and will not work with them again after our build and the change in plans to elevate the equipment to water level added several thousand dollars to our build. We asked Brad to compensate us for at least part of this cost. He asked if I would ask him to pay for an equipment shed if they told me the equipment needed to be in a shed. Well Brad, if I had been told this during the planning stages, then I would have budgeted for it, but that is my point. I was not told of the risk his plans posed, so I didn’t know to elevate the equipment. He refused to take any responsibility for signing off on bad plans. I have never had the owner of any company respond in such a negative way. After this interaction, Brad was completely unavailable to us for the rest of our build. At this point, Kaitlyn became our point person, and she was great! If you decide to build a pool with Aquatech, make sure she is involved from the very start. The actual subcontractors they use to build the pool all did a great job, other than the gunite/concrete guy, which I will discuss in a minute. The contractors showed up on time and worked hard and clearly took pride in there work. I am so appreciative of them. They weren’t the best about cleaning up their trash soda cans, food wrappers, etc..., but I can deal with that. On to the concrete finishing. First of all, the stair edges are quite uneven. This is very obvious because of the line of tile along the edge of each step. The owner of the concrete company who was quite rude when I met with him said this was unfixable without redoing the entire stairs, which I would have had them do, but was so done with Aquatech at this point that I agreed to have them take a very small amount off my final bill $1000 I think for the stairs and for a mess up around the tile of the first step in our pool, and have someone else fix these things. To top it all off, when I got home from work when they had finished our pool, I found a large, crooked advertising tile for Aquatech embedded into the concrete of the first step. Nobody asked me if they could do this, and it was not even hidden in fine print in my contract I looked. I was livid! If Brad thought I was going to advertise his company after the way he treated me, he was delusional. I told them it needed to be out of my pool the next day, and it was. But the concrete finish is now wavy and bumpy. The concrete guy actually told me this would smooth out over time, ha! Explain to me how set concrete is going to do that! Overall, we are happy with our pool, but having to do it again, I would most definitely use a different company. I do want to compliment one other person at Aquatech before I end this review and add some pictures. Curtis is amazing! He was patient and very informative when telling us how to take care of our pool. And always responsive when we have had questions or needed to troubleshoot a problem. Thank Curtis and Kaitlyn for being the positive in a very negative experience!
I had the best service technician, Russ fixed my broken pipe from a freeze last winter. He made sure everything was put back together right and we filled my spa to make sure there weren't any more leaks. Russ was very nice and professional.
The great team at Aquatech just finished our pool! We absolutely love it and our experience start to finish far exceeded our highest expectations! It is rare in this day and age that a company exceeds your expectations let alone blow them away! Brad was involved from day one and gave us absolutely perfect advice at every turn! Jim ran our project and was available 24/7 to answer every question and update us almost daily! Steve made sure the crew was working hard and paid special attention to all the details! Kaitlyn kept us posted on a tight schedule helped us pick all the right colors and options! Sailor helped keep us on budget and made sure we did not go over! Josh made sure that everything was all finished right and working correctly and Curtiss continues to answer any questions about operating our amazing pool! Without a single exception, EVERY Aquatech employee has been stellar and now part of our family! DON'T waste your time and money looking at any other pool company! Go with the experts who have been doing this for more than 60 years! Companies only thrive for 60+ years when they do things right! We could not be more happy that we made the right choice for our pool! THANK YOU Aquatech!
