Ariat Brand Shop - Lexington

Ariat makes really good stuff I got a rear hoodie and I bought a pair of composite steel toes shoe's about a year ago that are so comfortable I just wear them all the time there my main pair of shoe's. The down side is where the store is located there's almost never anywhere to park unless you want to walk honestly the summit is a huge mess I avoid it as much as possible but they have good shops and restaurants just horrible parkimg

This boot store was packed with customers. Fortunately, it was also packed with employees. Altogether, there were a lot of people in that store. I thought the service was good, but I have extra wide feet, and they didn’t have any of my size in stock. They were helpful by telling me that I could go online and try and order some. Is that helpful? I’m not sure. It’s kind of like when my wife tells me that I should just stop while I’m ahead. That’s good advice, but it isn’t very helpful, because I very frequently am already way behind by the time she tells me that. On the other hand, if I were wearing some nice boots, maybe I could catch up, but they don’t have extra wide in stock. Also, I was surprised to see that almost all their boots had square toes - is that the style now? I’m going to stop writing this review while I’m ahead.

When we walked in there were at least three associates behind the counter but no one greeted us or said a word when we entered. After a few minutes my son found a pair of boots he liked and went to ask if they could look for his size which they said no because they were doing inventory and couldn't sell anything out of the back. 1 if you're open for business you should be able to sell items 2 if you were unable to sell certain items an associate should have walked over and informed us of that before we wasted our time browsing. The associates were more concerned with chatting than helping the customers.

Easily located inside an outdoor mall. A lot of attention went into the decor and styling of the shop. Displays were done with an eye of detail, and all told a story. Merchandise was pristine and paired with complimentary accessories. This location is an absolute pleasure to shop.

Staff was cordial upon entering the store. Wish there was a larger selection of items but it's a small store so i can't knock points for that. Found a shirt i like. Clean store just cramped. Love to eventually see it 3x bigger.

Went in looking for 2 pairs.. a futurity boot which they didn't have is stock and a work bootwhich they don't carry any work boot. So I asked to try a bench made bison again they didn't carry. She tried to push a bench made caimen most expensive boot in the store wasn't comfortable. Tried a different boot on. Wasn't the right size so I asked for a half size small and got a bunch of attitude about if I'd even buy the boot. Which I did once she got them. Service and variety are poor, but the quality of the ariat brand saved this place

Other reviews say "patient and helpful". We've been in twice and never have been greeted, asked if we needed help or even acknowledged. I guess you have to know someone who works there. We came in and there were 5 people standing around and the manager only helping people she knew. We won't be back and we won't be missed either...

My sister told me she wanted some new riding gear from Ariat. I am not familiar with this industry at all so I went to the staff and they walked me through absolutely everything and were so friendly and SUPER helpful and helped me purchased the best Christmas gift for her. She’s going to be so excited. I cannot recommend this store and its staff enough!

Very nice and professional store, everything is laid out organized and very easy to find! Also the staff are very nice and helpful!

Not what I expected for a Ariat brand shop. I won't go back. I have worn Arait for 15 years or more and always will but I went in this store looking for a curved heal western boot and they didn't not have a SINGLE pair. Everything is wedge flay sole boots for men. I was beyond shocked and disappointed in the boot selection.