Arrowhead Credit Union

I’m doing this review for awareness if you bank with arrowhead. I am going through identity thief and had reported this to the bank a month before this incident occurred. I advise this women had my id and was going to stores to use my information . Despite this information they still allow this individual to go in the branch and withdrawal money ,make transfers on my account at two separate locations when I went into the bank all they said they can give me a loan on my own money until they can resolve it . From the start they me it seem like I was guilty and were not helping me in anyway way when I asked for a manager all they did was refer me to their loss prevention team which in his words “it’s a hot topic in America people are dressing up the homeless and bringing them in to the banks so they can not stop them “ it’s bazaar to me how someone can just walk in to the bank and do transfer withdraw my money without my consent . There’s so much more to this story . I’m currently working with police department and once it’s resolved I will never bank with arrowhead credit union .

Waiting for ever for someone to help. The 3 associates were too busy having conversation. The gentleman was even enjoying his coffee as they carried on with your conversation.

Great customer service, very professional, I appreciate the friendly atmosphere

I love my credit union. They are always kind and professional and always willing to go the extra mile to make sure I get what I need. I lost my debit card and they made sure of the recent charges and replaced it immediately

I switched from Chase to Arrowhead and have been so much happier since. They are always quick to help and always make you feel welcome. I never spend too long in their bank bnd the customer service is amazing! Thank you for always solving any problems so quickly, never going to another bank again.

Went in this morning and saw a lady with a special needs child struggle to open a door and all they could do was sit/stand behind the counter and watch her struggle. Will definitely be closing my account with this business because they clearly lack human decency. Pitiful

We went in to open an account after an hour of waiting to be helped. We simply decided to leave and take our business where time is better managed.

They take took long , even at the new branch you can get there early and they take forever to help you out even with hardly any people and available bankers to help , they really need to work on this ...!!

It’s about time they open one in Fontana!! Been struggling going far to Rancho or Rialto

Friendly staff. They always take charge of needs efficiently and with utmost care!