Ashley Furniture HomeStore

We had a great experience at Ashley’s. Our sales person Amber was amazing and treated us like her best friend. The furniture that we picked out was great quality and we absolutely love it

Wish I could give negative stars for this company. First they cancel my order due to thinking it was fraud which it wasn't. By them cancelling half of the order it took my 36 month no interest down to 12 months. Then I had to reorder half of the order and was only able to get 12 months no interest because the amount was to low. It wouldn't of been to low if they hadn't cancelled my order. Then a customer service rep says they will give me 10% off the order for my hassle. When I sent them the bill they said I ordered it incorrectly from someone at the store level and they couldn't give me the discount now. Then my furniture finally gets to me and I didn't need it assembled that day, they said no problem call us and well come out next day and install it. So I call them to set that up and they said sorry you will have to wait another week. Do not buy from this place. Go to Levin or Bobs Discount Furniture. They have much better customer service and care about their customers.

I ordered online the Darcy sofa and chair in Salsa. I received the couch and it's perfect. The color is gorgeous and it's very comfy. Not too hard or too soft. I been waiting for the chair and was told it's on back order for almost 2 months. Then I finally I get a text with an update on my order and told the manufacturer discontinued the chair. Now I am stuck with a Salsa colored couch and no chair to go with it! This is Bad Business. EXTREMELY DISAPPOINTED! BUYERS BEWARE: It is still be advertised online and I was recently informed the ENTIRE Darcy line in Salsa color has been discontinued. All of it, sofa, loveseat, chair, recliner, etc. It shows available to purchase online but you won't be receiving your order and will be told at a later date it's no longer available. Not sure how or why they are still advertising this when it's been discontinued. There is going to be a lot of disappointed customers out there!

Allison helped us for the third time coming here we like to shop around. We ordered a mattress, coffee table and end table from here. Although the selection seems smaller than some other stores, everything they have in stock is good quality and of many different styles. The store is clean, staff is friendly and any questions we had were answered promptly.

Changed my review to a 1 star. After a deep search I've come to find out that my furniture price online. On ashley website... compared to in-store price is a $800 dollar difference. I'm extremely livid I have been charged $1800 for 2 pieces they are selling online for under $1000 dollars. This is absurd. I'm extremely livid and have been almost robbed blind by this company! Considering returning all this furniture for being way over charged!

Allison made sure we got something in our price range and cozy for our home! She made it as simple as it could and explained everything as she went along. We’ll have our new sectional soon!!

We bought a mattress here and love it. The real home run was the protect a bed though! Our mattress still looks brand new underneath.

Amber is fantastic. Very knowledgeable listen. Knows her product. Very patient Very understanding. So glad to have met her. I will be back. Keep her

Worst furniture experience ever payed almost 10k for a bedroom set. Was delivered and broken while putting it together. Then had chucks in it everywhere. Tried to replace items 3 times, and was damaged every time. Until I finally made them take it back and give me a refund. Horrible experience, and will never buy from Ashley again.

***Update*** Still not thrilled about what happened however I was finally able to get in touch with the manager at the local store and after a couple follow-up calls with them I was able to figure out what exactly happened. For some reason the warehouse auto corrected our order and thought it was a mistake. I will say they did have the right piece to the couch to me within a little over a week. We ordered a sectional and did a lot of research before doing so. We needed an item that had a left and a right side that could go long ways and connect in the middle. Today they deliver the completely wrong order after waiting over 3 months. My husband asked the delivery service not to leave until he calls the store to see what's going on because what they are providing doesn't anywhere near match our invoice. Customer service then tells us that it will be an additional 24 plus weeks for us to receive the correct items. No apology nothing our order form is correct how exactly did this happen?!?! How do you contact us and tell us that our order is in and it's completely incorrect? Our original order form and the form of what they have for delivery were completely different. How do you make that mistake?