Ashley Furniture Homestore

If I could give them a zero I definitely would. It's been 5 months since we ordered out $6,000+ bedroom suit. We finally got some of it delivered a few weeks ago and parts were missing. They told us it would definitely bed there within 7-10 days. This was not true and every time we call to check on it they tell us another date. They are now telling us it will be over another month. Since our experience I have spoken to several people how have purchased furniture from them and every single person had the same issues. I honestly do not know how they have any customers. They will not even try to do anything to make it right either. They absolutely do not care about their customers. So if you're thinking about buying furniture, do yourself a favor any go anywhere other than Ashley's Furniture.

This place is a SCAM, beware!! Ashley has a no refund return policy! I would absolutely never purchase furniture from Ashley's. We spent $7,000 at this store and regret the entire purchase. We were LIED TO by the sales man after being talked into purchasing something we didn't go in there for. We were told the "required for the warranty" sheets, mattress protector, and pillows were going to be included and they were not. Our brand new sofa was delivered broken and continues to break. It came with RIPS in it and felt like someone had been sitting in it for years. Ashley has a new policy apparently that they will not return or replace your furniture until a repair person comes out to attempt to repair it. This process goes on until you just give up and keep the garbage furniture because you can't spend all day on the phone with them arrange the "repairs". The repair person came out to my home and just shoved the broken piece on my sofa, took a picture and called it good. It fell off right after he left.

The salesperson was helpful on repeat visits and did not rush me to make the sale. After making my purchase, the manager went above and beyond to match online prices and offered refund of difference including free protection plan. Part of the order was delivered earlier than expected without additional delivery fees. I appreciate their customer service and will be back!

Beautiful furniture in a wide variety of styles. Found a sofa which was just what I was looking for in my price range. Sales associate was polite, patient and applied no pressure. I used their 12 mo. No interest financing. The whole purchase was wrapped up in about 20 minutes. I was very pleased with the whole experience.

We purchased a bedroom set from Ashley furniture and it took approximately 3 months to get it after receiving it the footboard to the bed was so damaged that it couldn't be used, the chest of drawers was also damaged but was usable. The mirror to the dresser came with no brackets to attach it to the dresser. I called the actual store where we purchased it from and to my surprise they were unable to help us with any of these problems we had to call someone else to get the issue resolved. We were finally able to get replacement pieces ordered and they are supposed to be here in approximately 3 weeks. I wouldn't recommend buying from Ashley Furniture to anyone. We have spent over $3000 on a bedroom set that we still cannot use after 3 months.

My husband and I walked in to the Ashley Homestore in Bowling Green, KY with the intentions of buying just a bed for the mattress we had already purchased elsewhere but they had not yet ordered. The knowledge and professionalism we received from Jay, and quality and design of their products, had us cancel the other mattress order and make the investment of a bed, two nightstands, and a mattress that we are extremely excited to receive! We had a great experience!

My mom & I recently visited this location in efforts to find some furniture pieces for my first apartment. While the store did have a decent selection, we were unable to enjoy our experience due to the hovering of a sales rep. Jay was incredibly unprofessional, arrogant and bossy. For these reasons we will be working with a different furniture store going forward.

Would give no stars if possible! Ordered a couch from Ashley and delivery time was faster than expected but their delivery team was careless when setting up the couch. Damaged the couch when setting up. So if your furniture gets damaged by the delivery team your local Ashley store where you purchased your furniture can't help you! Really? Now have to deal with someone over the phone to try and resolve your issue. Goodluck with that. Been a few weeks and still haven't seen a technician. I've bought from several different furniture companies over the years and this company by far has been the worst experience i have ever had. Definitely won't be purchasing from them again!!!!!

My family came in today looking for two items and got exactly what we were looking for. Chase was an amazing help and he was very patient with us and our toddler. So thank you Chase for a great experience, we will definitely be recommending Ashley Furniture to our friends and family in the future.

We bought our previous living room furniture from Ashley 10 years ago so we decided to go back there we will Never buy anything from them again We purchased furniture over 4 weeks ago and the love seat has been damaged 3 times on delivery. Now they do not know when they can get one to us and refuse to let us return what we have. Plus they have the worse customer service I have ever dealt with. They are rude and unwilling to help when a customer is so frustrated, after 3 different love seats you think they would verify that the loveseat isn’t damaged before arriving.