Ashley Furniture Outlet

Our Salesman Rich is wonderful. We told him what we were looking for & he showed us options of recliners & beds. He explained all the costs & deals thoroughly, he answered all our questions. We also met with the store manager Jen, who was also very easy to understand & helpful. What we were looking for we found in Ashley & had no other stops to make. Thank You Ashley for your exceptional employees, Rich & Jen!!

The thing I liked the most was that the sales people were not pushing and trying to force me to buy the first time I was in there. Juan was very polite and helpful he ended up saving me a lot of money. I will definitely be going back when I need furniture.

Sadly it wasn't good. Sañia was totally NOT worth coming with cancellation policy. I asked about cancelling and she replied 48 hrs BUT didn't say anything about the $200 mattress protector she sold me. She said it was not returnable because I walked out of the store with it. It never got opened. I told her I will return it tomorrow and speak to the manager. Ashley, how low are you ??? Won't step foot in a business that trains employees to be deceptive. Really, $200 piece of cloth ??? Mary Louise Martin

If I could give 0 stars, I would. My experience with Ashley Furniture in Geneva, IL was horrible, that includes interactions with store manager Jennifer. The store manager was very unprofessional wouldn’t return calls when stated she would and most of the time not at all. For the reputation and prices, Ashley has very poor quality furniture not worth it. Our dining room set was delivered 6-7 times, and all times they were damage. Issues were ongoing for 3-4 months with very little done, never an expedited delivery. Also, furniture never came in a box despite requesting it too. First and last time purchasing from them, and will recommend any one I know to stay far away from their furniture.

My sales guy was the easiest to work with! Smooth experience from start to finish. The dining table I purchased was excellent quality. Have already recommended the Geneva Ashley to others.

What I thought would be a speedy experience took multiple calls. I still could not enter my payment after 5 attempts. Was told I would have to come in and pay. I Asked to speak to the supervisor, Brianna, and instead of offering any compensation, she choose to lose 700$!!!

We stopped in to take a look at various pieces of furniture. We recently moved and wanted to replace some things. We ended up buying a new recliner, TV stand, desk, and dinette set and caught everthing on sale. Our salesman, Dan, was very helpful, without hovering over us and being overly aggressive. We will definitely be back in the future for any more furniture needs or wants.

Sonia was great sales woman...friendly and knowledgeable. She listened and understood what we wanted and didnt try to oversell or upsell. Closing the sale was quick and staff was courteous. We definitely will purchase from Ashley Geneva store again.

I had an amazing experience here. This was my first time buying a couch and it was for my first place by myself and Gretta made me feel so welcomed and she really knew her stuff! All my questions were answered and her advice about couch layouts and suggestions on what pieces would fit made me feel so much more confident in buying something I’ll have long term. I will definitely be returning once I move in for more furniture and decor it was a great experience. If you do come here I recommend asking for Gretta she will help you find exactly what you’re looking for.

I responded to the text address and your AI responder did not resolve. I have now sent information via email as requested. My review of Ashely store should now indicate Owner as unresponsive as well. We bought a queen size bedroom set in April 2023 but received it with broken drawers and damaged headboard. Reported at delivery of goods. Even after a repair person came, the drawers and headboard are still damaged as the parts delivered were incorrect. Ashley's policy is to repair or replace damaged items, however, they did not replace them and the repairs are taking too long. The salesperson and store manager are not helpful. We want you to be aware of our experience before making a purchase decision at this store. I responded to the text address and your AI responder did not resolve. I have now sent information via email as requested. My review of Ashely store should now indicate Owner as unresponsive as well.