Ashley HomeStore

My experience was horrible! I received a mattress that wasn’t the one I chose. Delivery was horrible trashed my floors. Scraped my walls, as well as dented them. Didn’t put the items where instructed and left without me knowing. I was also told by Jonathan if I was unhappy with the comfort of my mattress I had 90 days to call to get it switched out. Customer service claim they will handle it and call back. They never did! So I called and nothing was notated. The mattress feels like I’m sleeping on concrete. Definitely not what I ordered. The delivery guy also scraped my ceiling with the headboard. My bed and nightstand is so close to the bathroom door. I hurt myself often trying to get around it. Oh and didn’t put any handles on the dressers. Unbelievable. They need to compensate for all the damage done to walls and ceiling immediately!!! EDIT- I’ve done everything possible to try and get this matter to be resolved. I have been disrespected, cursed out, hung up on. As well as ignored in between! I still have all the issues I listed above. And we’re now in September and there’s no changes . This company I wouldn’t suggest ever going there! I even went in the location and the supervisor Cedric cursed at me which lead me to come out of character. How dare he! It’s my money spent and I want what I paid for. I’ve even suggested they come and remove everything I no longer want to deal with them. At this point I will be taking legal action.

Kayla is a rock-star and an amazing individual to work with. Not only was she able to assist and resolve my issue but she then passed me along to the equally helpful Julie. Although delivery for a particular item has taken close to 8 frustrating months and still waiting to deliver...I want to take a moment to praise these wonderful ladies for their support. ****Update now that furniture piece received, what a complete waste of time and resources. Waited forever for the media console to arrive only for it to come beat up and with the damn manual wedged between two pieces that were assembled. The staff assembling definitely saw it and decided this was still good enough to deliver. Meanwhile, the pieces will have to be removed to get this booklet out from in between. Who does this and whyyyy??? Lazy and careless employees are a dangerous thing! Also, one door doesnt close flush against the unit and protrudes out a lot pic below and the last thing is the delivery guy unwrapped the unit on its side and the shelves were resting on top but enclosed in the blanket wrap and they came crashing down and hit the ground so hard the corner received damage. It’s just so stupid to have these kinds of issues but clearly people don’t care about the hard earned money you’ve spent in an attempt to have nice/functional things. And NO HARDWARE was assembled. They just left everything here for me to do. If I wanted to build furniture, I would’ve shopped at IKEA

Great selection and inventory was available, unlike a major chain furniture store across the street who said availability wouldn't be until next year! Ashley HomeStore is delivering my beautiful dresser, chest and 2 nightstands in 5 days. Thanks Donald Beckler for your awesome customer service and making this major purchase easy and stress free including setting up the delivery so quick!

Not Happy! My husband & I purchased a living room set. But the next day after our purchase, got a call from the guy that waited on us. Apologized. Said Co. Discontinued. So went to get our money back. Have to wait 2 weeks to get money back. Not acceptable! & The young girl at the desk, was smiling about it. Not Funny!. The co.needs a locked cash box, to return your money back!

Outstanding and exemplary customer service. Bought a piece of furniture with extended warranty coverage/protection back in April of 2021 that was denied by the provider when the furniture piece failed 8.2022. Michelle @ Ashley Furniture listened to our concerns and rectified the issue almost immediately. I’ve always felt that real customer service occurs well after the dollar is spent and time has elapsed. The folks @ Ashley really stood behind their business model. Thanks so much!

We purchased a sofa set and a dinner table with 4 chairs. On delivery, the mechanism on the recliner was not working. A replacement mechanism was requested. It was scheduled to be delivered in one month. The dining table chairs were missing two of the front levelers screws, they requested replacements and we received in two weeks. One of the chairs was missing a screw holding the chair seat. A new crew was placed by their repair person. One week latter , several other screws simply fell off. We contacted Ashley’s and requested new chairs as it was not acceptable to have to repair these new chairs 3 times since purchased. We ended talking to a supervisor . She stated that there was nothing they could do. As she stated, “you should have read the fine print of the purchase agreement” . She stated “ the fine print forces you to accept the repairs or default your rights” New furniture, repaired three times! There is no questions that quality or customer service/ satisfaction is not important to Ashley’s . Ashley’s quality and services is very poor. Ruben Sierra, MD

Im a new homeowner in the area and my Sister and I decided to visit this store. Everyone is very attentive and welcoming. Our Kudos to our Sales assistant Michael Hall who made our shopping so seamless and also very informative about the items being purchased. He made sure our order was correct to the T. Thanks Mr. Hall, never change! And thanks to the staff who are also very friendly. Cheers!

Leona was top notch salesperson she knew the Showroom floor and very knowledgeable about the products she helped me design my small apartment and set me up with great prices and best deals hooked me up with a few clearance items that gave my space pop! Best of all my delivery only took a week !! Alejandro was a beast of a one man delivery!! Special shout out to Michelle customer service, Diane and Chelsea managers as well as Eric in financing! Smooth and simple shopping! Huge shout out to Edgar the GM He runs a fantastic ship he is such a Cucumber of a man! Thanks Ashley!

My daughter recently purchased her bedroom, living room and dining room from Ashley. She has since decided that she doesn't like the dining room, she has had the set less than a week and is being told you will not exchange it?????? She has spent thousands at your store and you are unwilling to give? Normal refund/exchange in any store including Tiffany's is 30 days!! You need to fix this! Strange how you only comment on good reviews.

The mattress and box springs in the king bed I purchased produced bugs! I verified with pest control companies not in my home haft come in the product No doubt were picked up on delivery truck. Their technician viewed and the bites on my feet and legs. They refuse to replace mattress and box springs Be careful!!! I'll never shop them again. This was a $7000 cash purchase. After losing everything in hurricane Ian and the trauma I am shocked they deny their product was a problem. Care about disaster issues for the community? NO they do not. The update Ashley responded to my review stating for me to contact them and try to resolve AFTER I received email denying any further attempts to exchange the mattress.