Ashley HomeStore

As a Ashley customer, I will not purchase nor recommend their services to any other person who may be need of procuring furniture. The bed frame was finally delivered after 10 months. We asked the delivery to come after 3 PM, 3 different occasions. The delivery came at 1:20 at least they called ahead of time- even though that was not the desired time agreed upon by both delivery service and the customer and that was after being 1/2 an hour late. As far as customer communications - We had to physically go in to check the status of our order over the duration of the past 10 months we went in about 4 times with receipt in hand. Only once, have we received a call about our order status- and that was a result of my own efforts because I previously contacted them to tell them that they need better communication with their customers- instead of having their customers physically reach out to them on numerous occasions to determine order status. Luckily, they reached out to us telling us our order was ready. On one occasion, while I was in their store, asking for them to send me an order update in the future, there was another customer expressing the exact same concern. It is not the product that warrants a one star review, nor is it the long lead time. I understand inventory and the supply chain are a concern for a lot of companies in the industry. That's not what warrants a review. It is simply for the lack of transparency and accessibility for your customers. Is it really that hard to call up your customer on a once a month basis to describe the order status? After you had failed to deliver months past the quoted date, which mind you was THREE WEEKS after purchase?

My husband and I had a wonderful experience purchasing furniture from here. Jacie was our associate. She made the experience very pleasant. She was courteous, respectful, knowledgeable, and efficient. She worked very hard to meet our furniture needs by showing us all the options and what fit our budget. She let us browse without feeling pressured yet she was available to answer questions. We felt we purchased exactly what we were looking for at a reasonable price. We would 100% shop here again!

David P made this the easiest and most enjoyable furniture shopping experience ever. He asked questions, listened and was able to help us find pieces that fit our style and comfort needs. He helped us choose items that will pull in and compliment our existing accent and artwork. Hopefully we won’t need furniture again anytime soon, if we do we will definitely go bask to Ashley and work with David P.

David was great. Delivery took a year and only because my husband came up with the solution. Delivery kept giving our furniture away to other people because it "wasn't all together" when the delivery date came. So my husband said to them, just separate the orders and delivery when the piece arrives... one year later we have the furniture. My husband took time off work because they "promised" it was the date to get it. We even drove to the warehouse a few times to get the furniture, but it wasn't available. They never had an answer for us which was the most frustrating. David was great when we were in the Silverdale store, cooperative, helpful, creative, honest, but delivery was the main problem...so frustrating that we had to wait an entire year for our furniture to arrive in our home!

David the sales clerk in Silverdale is absolutely wonderful! We needed a new sleeper sofa and he went above and beyond to find us what we were looking for and for the best price. He gave us exemplary customer service and we love our new sleeper sofa.

Horrible customer service experience. Ordered in store and sales rep Jacie stated she could price match their online price for a set of table and 8 chairs. She did price match but only 4 chairs arrived, and the store and warehouse are both adamant that it was the only thing we ordered which is simply not true. My receipt states 4 boxes of 2 chairs each but the warehouse and store say that isn't true even when I have the invoice in my hand. They also charged us the protection plan price even though repeatedly we stated we did not want it. She lied and cost us the same amount of money for four chairs as online charges for 8. Their customer service solution is for me to spend more money and order 4 more chairs, that I already ordered. Will never buy from Ashley again because they are dishonest and deceptive. Edited to add that I cancelled the other part of my order and was told on multiple occasions that the refund would show in 7 days. It has been 2 months with no refund for $715. I filed a dispute with my card company instead.

1 I made a $4500 purchase 4 Dec, I was told if I wanted to add a kitchen set to the order that I would not be charged an additional shipping fee. Guess what happened when I ordered the additional $2100 kitchen set? I had the pay the shipping fee. You can waive a $300 surcharge when people spend over $6000, that’s bs. 2 I purchased a mattress as is. I asked then to wrap the mattress in plastic I was told that was not going to happen because it is “as is” that is totally unacceptable. You still have an obligation to your customers to assist them in protecting the goods they are purchasing. If you don’t carry plastic in the back of the store to do that then you need to start.

Online said the store in Silverdale WA is open, but outgoing message said they're closed. And that went on for several weeks. Finally talked to a manager who explained that Corporate has CONTROL over their outgoing messages nationwide and has been told numerous times for weeks to change it to their new hours. Aside from that, the store hardly ever answer their phones, so it took countless calls to ask questions about a couch seen online. We almost bought it from another online company - and MUCH less expensive too! But we wanted that couch badly enough to put up with all the nonsense, and realize that buying from a brick and mortar store has benefits that online stores only do NOT offer. Those significantly lower prices will eventually mushroom out of proportion, and getting anything solved is far too aggravating. The trick at the store number is to chose prompt #2 to want to BUY something, even if calling about an order, or the call goes to a NATIONWIDE CORPORATE call center. But every time we had to talk to them, their phone system was very garbled and echoing so we didn't understand half of what anyone said. Worst time was when they left a message to call back and confirm delivery. Literally had no idea if they understood what WE said and feared they won't show up!!! Bottom line - we are NOT impressed with Ashley's phone system and related policies, causing their stores and potential customers NOT GUESTS - what is that nonsense all about calling paying customers GUESTS???!!! to lose business. On a positive note, our sales person Mike Martin was very helpful and knowledgable.

Jacie helped my wife and I out with getting a new living room set and she made sure we were taken care of. She worked diligently and presented herself professionally while building a great repoire. She was able to get us a huge discount and never once pushed us into making a decision. Amazing service and I highly recommend Ashley's for top quality products and service for a reasonable price!!

Stephanie was amazing! Greeted at the front door, very Knowledgeable... non-pushy... store has amazing prices, beautiful furniture, will definitely be back again!!! We highly recommend this place