Ashley HomeStore

Ask for Jenny at the Charleston, WV location! She is wonderful, and she helped me purchase the Maimz sofa and ottoman. The quality of the furniture is great. They had to make it after I ordered it, and the wait was more than worth it! Jenny contacted me throughout the whole process.

My recent experience at Ashley Furniture Home Store was top notch. Our in store experience was great! Cole helped us pick the right furniture for our guest room. The delivery team was very nice and efficient. After delivery, Cole went above and beyond to make sure our experience was fantastic. We will definitely be shopping here again!

Very outstanding sales associates that take their time and go the extra mile to make sure everything is taken care of. From estimated arrivals on furniture to staying on top of checking in with guests for updates on furniture. Overall an amazing crew to work with! They will definitely be able to help with your specific taste and idea for living spaces! Highly recommend visiting the store to enjoy your own personal experience!!!

Had the perfect salesman. I came in looking for relatively inexpensive furniture that met particular personal requirements. He took my wife and I around to items meeting my desires and was very friendly. I chose to check out expensive items and my wife and I decided we wanted to spend more. He continued to give us the same level of great service. All to often it seems salespeople treat you differently based on what you want to spend or they try to upsell you, that was not my experience here. A great place to shop for what you want, rather than what the salesperson wants to push.

We recently purchased a Mattress from the Ashley home store in Charleston WV and we couldn’t be happier with our purchase!! Great Staff and Great Products! If your looking for the best Furniture in town I recommend going out to Ashley’s and seeing Nate, he can help you with whatever your looking for! Him and his team we’re awesome! Thank you Ashley’s of Charleston, we will be back for more!

My first time writing a review. Just upset with Ashley since the day I walked in the store. Salesman assured me it'd be delivered in 2 weeks. Until they got my payment. Ended up being 8 weeks, if I hadn't been tricked I felt, id have been fine with it. I live alone, have had this sofa and chair a year in July. I kept it covered all winter because of the light color. And poor quality fabric, has pulled apart around edges, seems fabric is not one piece. Bought the warranty & Dont waste of your money. They aren't going to cover because of the quality of fabric. Had it been an accident or pet stain they would have. Really ?? So DONE with Ashley Furniture !!

Our recliner broke after only 9 months of normal use to rock the baby. Our other purchase, well, I've never owned a couch that wasn't sturdy enough to sit on the arms for a moment but now I have. It feels like it's going to break off. Cheapest furniture I have ever had. The stuffing is inconsistent. The first recliner was low on stuffing but the second recliner was over stuffed. I literally had to cut a hole in the back and pull out stuffing. In the couch there is a center console with cup holders but it is hard to open because it is overstuffed in a spot where nobody can sit. The console does not move to open up to a third seat but they stuffed the back directly behind it so full that it is very hard to open. I'm very surprised and disappointed in the quality of the couch set I purchased here. Also, my in-store experience was not great. Cliff was not honest about pricing and was controlling about keeping other salesman away from us when we wanted to talk to them.

If I could leave less than one star, I would. The salesperson I dealt with was fantastic, but the delivery was beyond terrible. I paid extra for assembly of a child’s loft bed, but when the delivery people arrived they initially told me their drill was “acting up” so they were sure they could do it. I gave them my drill to use, but they didn’t get that far. They unboxed the bed and had pieces spread all over my daughter’s room and then called me in to tell me there were no directions in the boxes, so they couldn’t assemble it. I was able to find the instructions online and print them out and I went downstairs, assuming they were working. An hour later, they call me back to the room and not ONE piece had been moved from where it was an hour before. They told me that the wrong parts were inside the boxes and they couldn’t assemble it. I quickly looked through the parts and was not convinced that pieces were missing. This all happened on a Saturday night and I was told there was nothing I could do but call customer service on Monday. The room was completely unable to be used because of all the pieces that were scattered around so I told them there was no way I could wait until Monday. In the two hours they were there, all they did was try to think of reasons not to put it together. I even overheard them complaining about how long it was going to take, how they should have gotten dinner first, etc. I was beyond disappointed and asked them to box everything back up and give me a refund.

Our sales rep Justin was awesome with every step and when we got our furniture on 1/4/2023 l, the delivery guys were awesome with everything and didn't scratch up the floor like Big Sandy Superstore did when they delivered our bedroom stuff. I recommend going to Ashley for everything furniture based

The delivery team were very professional and did a great job. Today was the best service I’ve received from Ashley furniture ever and really appreciate the guys who delivered. I can’t recall their names.