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Reviews, get directions and information for Aspen Fireplace & Patio

Aspen Fireplace & Patio

About

We sell fireplaces, fireplace accessories, outdoor patio furniture, and outdoor kitchen accessories. Come visit one of our showrooms!

Description

Aspen Fireplace & Patio Inc. has been installing gas and wood fireplaces, stoves and inserts since 1988. Since that time, we have installed more than 40,000 fireplaces and related products in the central Ohio Area. We specialize in remodeling existing fireplaces as well as installing fireplaces into new construction.

In 1999, we began designing outdoor kitchen and living areas. When built properly, we found that our designs could withstand Ohio winters. In 2005, we began including outdoor cabinetry made of Stainless Steel and “Perma Panel” polymer material. This greatly expanded our design capability. Our kitchens now include cabinetry, grills, side burners, ice makers, warming drawers, refrigerators, sinks, trash cans and coolers.



"We sell fireplaces, fireplace accessories, outdoor patio furniture, and outdoor kitchen accessories. Come visit one of our showrooms!"
Address: 5156 Sinclair Rd, Columbus (Ohio) 43229
Phone: (614) 847-9339
Email: moc.ecalperifnepsa@etep
Parking: Lot
State: OH
City: Columbus
Street Number: 5156 Sinclair Rd
Zip Code: 43229
categories: home improvement, home decor, fireplace store


Opening Hours

Monday: 09:00 - 17:00
Tuesday: 09:00 - 17:00
Wednesday: 09:00 - 17:00
Thursday: 09:00 - 17:00
Friday: 09:00 - 17:00
Saturday: 09:00 - 17:00

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Reviews
I purchased this electric fireplace in late 2020 as part of a fireplace reconstruction. From the original installation, it has never functioned correctly. The only thing that works on it is the lighted Flame. No heat, no blower. It was originally installed prior to the completion of the surrounding tile work. Now Aspen is saying that this unit, manufactured by Napoleon, is no longer being sold by them because it has been so problematic. They have sent repair people to my home numerous times, and every repair has failed. Now they want to replace the unit, but they will have to tear out the new tile work and they refuse to pay for it. This has dragged on for months with no resolution. All I know is that, as a consumer, I purchased a product from Aspen which I expected to be functional. It has never been functional, and they have continuously given me the runaround. So if you want to pay several thousand dollars for a fancy light in a fake fireplace, go to Aspen. Picture 2 - E2 is the Napoleon error code.
We purchased a gas fireplace from these folks in 2009. We love it. It looks like a log fire and it heats our 2700 sq ft house well into the winter without our furnace. Their service is also outstanding. For years Brian serviced our fireplace. The last few times Andy has taken care of us. Tonight he had to work like crazy to figure out the issue. He left our home tonight at nearly 9pm. Mission accomplished. Thank you Andy!
If you head over to Aspen, ask for Michael Yoakum. He helped us to pick the best model for our home and visited our home to confirm we made the best choice. I was highly impressed from 11:00 am when Andy and Josh arrived at our home to install our gas logs and liner until they departed. Both should be commended for their professionalism and positive attitude. Andy's ability to share knowledge about chimneys and gas hookups in addition to our specific model of gas fireplace is to be commended. He communicated clearly - and patiently; that isn't always found in service and/or installation calls these days. It was welcomed, appreciated, and valued.
So far the experience has been great. We have been eyeing a gas insert for a while, their patients and understanding each year as we put it off has been fantastic. We don't have the product just yet, the customer service has been great and I'm looking forward to enjoying our fireplace in the coming months.
We went to Aspen after having a horrible and dangerous experience with Park Hamilton. Philip Bowen was so friendly, kind, and knowledgeable. I would certainly highly recommend this business. Aspen actually has the fireplaces displayed and working. This is a one stop shop and Philip is your man!
I absolutely LOVE my gas log insert!!! As soon as I walked into the showroom I knew I was in good hands. Don answered all of my questions and helped me find the insert that fit my needs. His knowledge and expertise were invaluable. Pete came right away to measure my fireplace and begin formulating a plan for running a gas line to it. On the day of installation, Pete and his crew were exceptional. Courteous, professional, efficient. I can't say enough about how good an experience it was. Far and away the best home improvement experience I have had so far. I highly recommend Aspen Fireplace & Patio.
Heat!! Thats what you get when Aspen Fireplace installs a new gas insert in your existing fireplace. Super pleased and would do it again, wish I had more fireplaces.
Came in to shop Alpha Ovens with no intention to buy right away. Excellent informative talk and they did not act like salesman with pressure. We will buy from them when the time comes this summer
Stopped in to ask about converting wood fireplace to gas. Very knowledgeable and helpful guys working there.
Worst customer service! Went in hoping for some help not only to get my wood burner blower fixed but to buy new accessories. Employee wouldn't even touch the part. "We don't do that?" When asked if they knew who might "Who knows?"
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