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Atrius Health

  1. Chestnut Hill
  2. West Roxbury Doctor
  3. Harvard Health

Reviews, get directions and information for Atrius Health

Atrius Health
"The Harvard Vanguard Chestnut Hill-West Roxbury practice has been caring for residents of Chestnut Hill, West Roxbury, Newton, Roslindale, Hyde Park, Dorchester, Jamaica Plain, and other nearby cities and towns since 1986. The office is conveniently located at the corner of Independence Drive and the VFW Parkway Route 1 where the towns of West Roxbury and Chestnut Hill meet.Our Chestnut Hill-West Roxbury practice provides primary care for adults and children, as well as a full range of medical and surgical specialty care."
Address: 291 Independence Drive, Chestnut Hill (Massachusetts) 02467
Phone: (617) 541-6600
State: MA
City: Chestnut Hill
Street Number: 291 Independence Drive
Zip Code: 02467
categories: doctor


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Reviews
They are friendly but appointments are hard to get and once I set up mine, they cancelled it and booked me 6 months later, how upsetting and frustrating you think it is?
One of the best medical care providers here and the staff here is amazing! You won't get this type of care anywhere else. They have parking as well and everyone is always friendly...especially the Medical Assistants!
Love the fact that there's an optical shop/section right inside. Also, Dr. Karen from eye care is great and the lady from the optical shop is exceptional. She really got my son out of a bind when his glasses broke while waiting for the new prescription. My first time there bc I needed a same day emergency appointment and now this will be my new location for all things optical.
My daughter had an appt at neuro and was inform around 5:55pm to go to the lab. Ok so I'm at the lab in West Roxbury and the sign on the wall stated it closes at 7 and it was not close to that time all. The process for the lab are not clear enough on the window, when my daughter arrived there was a pt whom was already waiting for 10 minutes and noticed nobody came to his needs. The pt stated that the Radiologist Tech inform him that maybe the lab Tech is probably walking around making their rounds to the departments. The Radiology Tech came out from the back where she just finished assisting her pt, The Radiology Tech went to the back of the lab to found out that the lab tech was in the back and never came to the front to assist anyone. Lab Tech stated we close at 6 sorry can not help you, but I can call the Main lab to see if they would take the specimen without it being spinned. I stated they will not take the blood without it being process properly. I can go to another lab which is Braintree but why should I go to another lab when my daughter had her appt at this location and she's been waiting for over 15 minutes. The Radiology Tech was helpful, Great Customer Service..
Customer service is unacceptable. They do nothing for their patients. Yet again another terrible experience with Atrius Health specifically the OB/GYN department. Not only this location but Wellesley as well. I think Atrius Health across the board lacks so much in communication and putting the patient's needs first. Their response time when it comes to anything, is horrible, god forbid it be an urgent matter. I submitted paperwork on the 12th of July to be filled out to extend my maternity leave. I had not heard from the office for over a week so I followed up, since my job relied on this paperwork being submitted by my doctor. They finally got back to me on the 22nd...ten days later. I waited another few days for a response just to be denied of extra maternity leave time, even though I had a medical diagnosis that prevents me from going back to my job. My midwife, Molly Doyle, couldn't even call me herself to explain why she denied extending my leave. Instead the secretary gave me the sad excuse that they are only there "part time" so that's why my paperwork / denial took SO long. Healthcare isn't "part time" I will be taking myself and my family's care to an office that puts the patient's health and needs first. Like I said this is not the first issue I have had with urgent matters not being addressed. Atrius health that was your last chance.
Place is great and convenient. Staff is caring. I have to write review here not about this place but about dr. Navya Nambudiri working here. I tried to leave review on other websites but somehow it is impossible to do. Probably something done so that patients are not able to place negative ratings. I give one star would like to not give any because this " primary dr" refused to spend a few min. of her "busy" time to make referral for urgent treatment for my father which could save his life. He passed away thanks to his "caring" primary doctor.
The teams here are fantastic. The care is friendly and thorough. I've never had to wait a long time for anything. The have an app that you can use to track appointments, test results and send/receive emails to your doctor. I really like having the app because I always lose those documents the send you in the mail. Time is precious, so I also really like that I can get my prescriptions and test work done right there in the building and not have to make a separate appointment or go somewhere else.
I am very disappointed lately with this hospital. What started off so great in communication between staff, has turned to rudeness and bad service. My husband has called a few times to schedule an appointment after his surgery with his doctor he has no availability which I understand, but try to help your patience by accommodating them to see someone else in the same clinic. Don't just say " well there is no appointment call another clinic to see if they can help you" Really??? No one else there can squeeze us in or at least be more polite and not in a rude like way as if I am taking too much of your time. Another incident was the person that answered was just plain rude and didn't even try to put in our prescription after multiple times we called and confirmed it was faxed to the pharmacy nope never happen. We pay for insurance and it isn't cheap, give me good service. Now hubby wants to change his doctor and go somewhere else.
If I could give 0 stars I would. I have been a patient here my whole life 31 years and over the past 5-6 years there has been a total decline in this place. First of all when seeing a doctor be prepared to wait and I mean if you have a 1030 appointment prepare to wait to be seen from anywhere between 1030-1130 because yah know people have nothing better to do with their days. Secondly the pharmacy. Be prepared to deal with some extremely rude people they don’t seem to ever know what they are talking about. I had a prescription due on a Monday and I’ve been told multiple times to call 24 hours in advance to ensure you prescription is ready. I called on Friday and was told it was too soon, you cannot call in on Saturday so I called on Monday. To which they told me my prescription was expired oh and no doctors were available to write a new prescription? Like what? Why wouldn’t the person on Friday tell me I would need a new prescription on Monday because it expired which in my 14 years on this same medication, I have never heard of this Just always a head ache coming here
I’ve been going to this clinic since I was a kid, now I bring my kiddos there and let me tell you, best clinic bar none. Dr. Daley is the best pediatrician I could ever ask for. She is the doctor to all three of my kids, and I could never ask for more. The staff is wonderful and understanding to my two year old’s fear of strangers and tantrums. Always professional, courteous, and super friendly. Always free parking and good places to eat right beside the clinic. This place will always be my clinic!
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