Auntie Anne's Staten Island Yankees Stadium

My family and I always love Auntie Anne’s pretzels so my review is not about the food. I am annoyed today because my dad wanted me to bring home pretzels and I went to the one downstairs right outside of Macy’s. What annoyed me was that I got cut in line TWICE!! Once by a family of about 4 and then by another woman. I like to be kind so I let that happen. Once it was my turn to be served, I was refused service and told to go upstairs while the lady working was on her phone. I should have said something but I don’t like to start drama and that’s why I didn’t say anything to the cutters. Also the second cutter had a few minute conversation with the worker which also annoyed me a bit but I’m glad the she at least apologized after taking all that time. How professional of you Auntie Anne’s!! All I wanted was to get some pretzel nuggets!! Pathetic service!!

Terrible!!! Bought pepperoni pretzels and this is what I got, photo attached. More of that, all this was smashed inside of a cup in a disgusting way! Disgusting and ridiculous!!!!!both cups were same!!!

Love the pretzels, but we're giving up on that spot. The rewards don't work. The selection is limited. The staff have no answers and are unable or just unwilling to help rectify any order issues. For a pretzel, it's just not worth it. All the best!

Hard to miss the smell of the pretzels are everywhere in the area. This is where I take my break from shopping and enjoy one of their sweet almonds.

This is for the location on the first floor inside them mall near H&M . They never seem to have the regular plain pretzels, they only have the pretzel bites which is annoying and even with the pretzel bites they only have salted and not plain. I think they do that on purpose so that you will buy the little bites because the price is higher than the regular pretzels. Almost $8 for little bites that’s just ridiculous I could get a meal for that price.

Purchased the dog bites from here, was completely raw dough on the inside. Felt sick afterwards. Tried contacting store about it to let them know not to sell any of those! But phone was going straight to voicemail. Tried reaching out to corporate website. No response from the store operator. Horrible experience. Also have pictures of proof sent to corporate as well!

Used to be better. It’s hit or miss these days. They are sometimes not fresh or tasteless. A little pricey for a pretzel.

The ladies that work there are so rude I had a coupon for a free pretzel I showed it to the lady at the place she saw it and told me to walk across the mall to the other place to get it and when I got there I was told I couldn’t get a pretzel because they didn’t see it. They were so rude and stuck up about it terrible customer service!

Used to be better went down hill now pretzels are kinda hard like they are not freshly made and never have pretzel dogs anymore its a shame

The pretzels are delicious and the customer service was great, BUT that being said anytime I try to leave a tip I get told that corporate will not allow it??? That is ridiculous, I worked in customer service for years when I was in college and it is not an easy job being happy and dealing with multiple people daily. The person behind the counter should be able to get tipped for being polite and make the costomer's experience pleasant. The missing two stars are because of that, not because of the product or employees.