facebooktwitterpinterest
mobil menu

Autel Robotics

  1. Bothell
  2. Bothell Electronics Store

Reviews, get directions and information for Autel Robotics

Autel Robotics

About

www.autelrobotics.com
Industry leading flying camera drones and aerial photography systems from Autel Robotics.

Description

Autel Robotics specializes in the sale of drone and aerial photography devices. Our selection of quadcopters and flying/remote control GoPro camera systems provide superior aerial imaging, filming and photography solutions.

Mission

At Autel Robotics, our mission is to inspire creativity. We are a team of industry professionals with a genuine passion for technology and years of engineering experience. We are dedicated to delivering ground-breaking solutions for new aerial exploration through our market leading quadcopter and camera drone technology.

Products

Quadcopters
X-Star
X-Star Premium



"We don’t just manufacture aerial technology—we create groundbreaking solutions that shatter convention. Inspired by the users who rely on our products, our forward-thinking engineers work tirelessly to dream up tech that answers unanswered needs, leading to our market-leading quadcopter and drone camera technology that redefines the game."
Address: 22522 29th Dr SE, Ste 101, Bothell 98021
Phone: (844) 898-0290
Email: moc.scitoborletua@troppus
State: WA
City: Bothell
Street Number: 22522 29th Dr SE, Ste 101
Zip Code: 98021
categories: education, electronics store, camera store


Opening Hours

Monday: 08:00 - 18:00
Tuesday: 08:00 - 18:00
Wednesday: 08:00 - 18:00
Thursday: 08:00 - 18:00
Friday: 08:00 - 18:00
Saturday: 08:00 - 18:00
Sunday: 08:00 - 18:00

Similar places near
Nth Dimension Nth Dimension 1 miles
AR Modular RF AR Modular RF 1 miles RF amplifiers and modules that are used primarily in wireless & military communicatio...
Bothell RadioShack and Sprint Bothell RadioShack and Sprint 1 miles To provide through our convenient and comfortable neighborhood store knowledgeable sa...
Home Satellite Sales & Service Home Satellite Sales & Service 1 miles
Cellular Sales Cellular Sales 1 miles Shop smartphones, tablets, plans, and connected devices at the Bothell location at 21...
T-Mobile T-Mobile 1 miles
AT&T AT&T 1 miles
Communications World of Seattle Communications World of Seattle 1 miles
Microvision Microvision 2 miles
TLC Computer Care TLC Computer Care 2 miles
Jjielectronics.com Jjielectronics.com 2 miles
T-Mobile T-Mobile 2 miles
TechFixZone TechFixZone 2 miles Phone repairs, broken screen replacement, computer repairs and more.
Comet Design Comet Design 2 miles
Ar Kalmus Corporation Ar Kalmus Corporation 2 miles
SoundTel Inc. SoundTel Inc. 2 miles SoundTel is your choice for voice and data solutions in the Pacific Northwest.
Symmetry Electronics Employees Symmetry Electronics Employees 3 miles This page will provide information and communication to Symmetry Electronic Inc. empl...
Dish Dish 3 miles
Reviews
Autel Robotics has a terrible customer support. My 2-month done had significant firmware issue and crashed and is not functional anymore. I have emailed them and called them several times, despite creating support ticket numbers, no one gets back to you. Buyers be careful, never buy from them! Their customer service is not existent. Only buy from trusted companies. They spend a lot in social media to present themselves as a leader in the market, but that is only marketing. As a technology company owner, I should tell everyone that this level of customer and technical support is not what you expect in 2022.
Their drones are ok I started with the Xstar drone was very happy with the whole process even with it crashed and had it fixed support was great! Now I got their Evo light +. Right from the gate I got a camera issue button don't work to makes it worse it constantly take pictures over and over again or if on video it turns on and off. I end up with a ton of 2 second videos. Call customer support I sit on hold for 20 mins then go right to voicemail when I finally talk to someone they want me to send it in and wait 3 weeks to get it back where I'll have to arrange another day off to be home to sign for it. Current situation I'm on hold for the 3 time today to talk to them its hard to arrange time to talk sit and constantly be put on hold because I learned he hard way if you get to voicemail they will never call you back. They are really bad with customer focus! I will never buy another drone from this company and that's sad!
What a joke. Called to get some information on FPV goggles to use with my Autel 2 pro drone. Have a client that wanted some dynamic shots and with the 6 k camera thought it would be a good fit. When I contacted customer service and they were rude. Please dont give this HK company any money, because their Washington office is a bunch of terrible people.
This is the worst customer support for a drone I have ever had. Their phone support is non existent. I called earlier this week and had to leave a voice mail, and they never called me back. Buyer beware. My drone was DOA, at least the gimbal is not functioning at all, lifted on once in my driveway and its useless. I called twice today, 1 minute after they opened to be put in a queue that said I was 4, then 3 then sent me to voice mail a 3rd time. I can't even get a shipping label return in 3-4 days so far. They also will not give refunds for a DOA drone if you take it out of the packaging. Big disappointment, I will never buy an Autel drone again for this lack of support.
I love my drone. However, Autel's is activitie on social media, but technical support is nonexistent. I have been calling technical support for months and left numerous messages. I opened a support ticket and still have had no response. Not even through online live chat. My autel care will expire in a month. I need someone to help me asap to replace my Autel Evo II. For me to have spent so much on a drone with extra batteries and, almost every accessory possible, I'd expect better service. Could someone please help me. Support Ticket #236306
Dropped off my Evo at the office crashed and broke an arm, and it was ready within 48 hours while I was still in the Seattle area last year fall. I know they probably don't usually do this, but they went above and beyond. Very helpful people
Poor poor customer service. Had my drone in for a repair, got it back, flew it several times and it drops out of the sky for no reason. I send it in and they determine I crashed into an object, even tho it showed on flight logs that there was no building, trees or objects to crash into, so they won’t cover it by warranty. It’s been sitting at their facility for 3 months now, very slow to return emails. Won’t return calls. Paid for the most expensive drone on the market and I can’t even fly it. Don’t waste your time with this company. I thought a USA based company would have better customer service but apparently not.
If you get a good drone they work great overall. However, if you get a bad drone I bought a few so... getting customer service is not good. It's a long wait to get action. Customer service is friendly on the phone but the followup is a long process. Other smaller companies have a replacement or a part in my hand in less than a week. Frustrating overall.
Great products but Autel are about to change their chips which will make current v1 EVO drones, Live Deck and Smart Controller incompatible with the incoming v2 models. Before buying in mid-2021 onwards, ask vendor to confirm in writing what your upgrade options are going forward.
The Autel Robotics X-Star Premium is a great drone with many advanced features. The stock camera takes great 4K footage with better color reproduction than similar units from DJI. Autel includes a heavy duty case to protect the drone while in storage or transit. The remote controller has a built-in LCD display that displays useful information about the drone's distance, speed, battery life, signal strength, and camera pitch. Range is great, easily going over the two km range it is rated for. Autel recently released a firmware upgrade, further enhancing the stability and flight characteristics of the quadcopter. Overall, I am very pleased with my purchase of the X-Star and look forward to the next drone Autel Robotics releases. Edit: I had an issue with my remote controller. Even though I bought the drone used, Autel still considered it under warranty and repaired it for me, even paying for the shipping. Customer service is excellent.
Comment on this place

Autel Robotics map

to add Autel Robotics map to your website;



Copyright 2026 | All rights reserved.

You can use our top contact for adding and editing your business's information.
0.0037 Loaded in seconds