Awnings by Shuster Now Laurel Awning Company

I can’t say enough about the service and quality of my awning and experience. I ordered a striped awning and it’s amazing how every stripe is perfectly lined up. Everything from installation of frame to putting up the awning went off without a hitch.

Laurel Awning is a superb company. From sales to installation the people are knowledgeable, friendly, & easy to work with. We are very pleased with our side door awning. Thanks y'all.

I purchased a Laurel Awning for my office entrance in early 2021 and we are very pleased with construction and appearance.

this company provides quality service and beautiful awnings. When it came time to remove my awning and store it the company was very good to me.

Great job very professional their installer’s did a great job and cleaned up when they were done highly recommend hiring them you will not be disappointed.

Had Laurel Awning at our old house and now at our new one. Great company. Return responsive and they deliver on time!! No bad sun here!!

Switched companies for take-down storage service when they raised the price over 19% with no explanation. When I called to find out, I was told "I don't know, I just work here". I then mailed Gregg Schmieler General Manager and never got a reply. I gave my business to another company. UPDATE on Response from Owner: Wow! I post a review in September of 2021 and *BANG* eleven months later, Laurel replies. Since when is a 19% a slight price increase? Note also, in their word salad of a response, they never address the customer service concerns raised about the "I don't know, I just work here" comment and the fact that I never got a reply to my email to the general manager.

Professional, on time and easy to work with. Thank you for making this easy for us. Highly Recommended

Don't do business with them! Inherited awning with purchase of house. They go to put up awning and break my spot light. The light is physically hanging off the house. When I asked them to fix what they broke they refused. Awning was all ripped when they brought it out of storage. They wanted to charge me $650.00 to repair with no warrantee, not even a year. I will say awning was older but still their crew is careless, ruff with moving porch furniture. Very poor customer service. Don't spend your money here. Rude and don't return your calls they just send bill in the mail 3 weeks later.

I wish I would have looked at reviews before using this company, so I am writing a review to tell others to use a different company. From my research over the various review pages - it looks as if the only good reviews are those where they are just making or putting up an original awning - not the maintenance over time. Our awning was put up with a tear in it this year and Laurel Awning responded after several attempts to contact them that they are not responsible for what happens when it is in storage. Why am I paying for storage then? I also agree with all other reviews that they have extremely poor customer service and shady communications on the repairs that are needed. Oddly enough when I really would have needed a repair - I was not called beforehand.