Kat and her staff are simply the best. Attentive, jovial and great with orders it's like your own family is running the place. She treats every customer with attention and respect all while making your deli experience the best. BTW, the food is also great. The bagels are top notch Long Island bagels - the egg salad is delicious and made fresh everyday. Whoever is on the grill does an amazing job and always gets the order right. 5 Stars to this classic Long Island bagel Deli.
I never leave bad reviews but this experience was just so bad that I have to. The lady with the dark hair was SO rude and unprofessional. Her attitude was uncalled for and even the other customers asked why the staff was being so rude. The response was that “they’ve been working all morning” which is not a good reason to be rude to anyone. It’s not hard to be polite to customers. The food was ok at best but I will never return here due to the staffs lack of competence to be friendly or customer facing.
It’s a shame that the bagels are pretty decent here. The staff and customer service is the absolute worst. We stop here since it’s 2 minutes away from our house but WILL NEVER COME HERE AGAIN. Woman with the short hair just seems to hate her job and takes it out on other people.
Horrible experience with both food and service. Order was not taken correctly. Girl at the cash register was confused and inadequate. Incomplete order was served and when we inquired they yelled and made it look like customers issue for not asking everything specifically even though those items on the menu show included with the order. Their home fries is a joke. They do not make them fresh. They nuke in microwave their stale greasy potatoes in a plastic container and call it “home” fries. We will not be returning.
good but if there is a line you will be waiting..overall good food ...haven't been back in awhile but just came back to the new guy on the grill tall dark hair glasses..sorry don't know your name..but yea keep him!..make bomb hungry mans..update:they took away the wifi
I’d give the bagels a 4 out of 5 but the customer service here is the WORST. I have been here numerous times as it is close to my house and the woman with dark hair is extremely rude, short and disrespectful. I have no idea how someone like this keeps or WANTS a working position that is customer facing. The young girl who worked there was sweet and polite. She seemed to be knowingly making up for her coworkers lack of professionalism and kindness. Really hope the owners do something about this as I see this is an ongoing issue other customers are experiencing as well.
The lady with the dark hair has an attitude problem, went to bagel lovers after and the staff there was much more pleasant.
Absolutely horrible service. The blonde woman working the counter must have been having a bad morning but was completely rude and short, forgot the coffees with our order after she tossed the bag of sandwiches on the counter, and when I tried to ask for them she just ignored me. The food is good but her attitude and demeanor sealed us never going back here after going multiple times a week for years
This bagel place is awesome, the workers Paulie, Jackie, Cass, Rachel and Jerry are always pleasant!! The food is always delicious, the atmosphere is very nice and me and my husband just love going there,. We live in Holtsville and go to Bagel cafe just about every day for breakfast.. would recommend to every one
Went there for Breakfest I was meet by the most nicest staff. Paul & Jacqueline I was on my way to work ordered my egg sandwich that was so tasty and fresh The Bagel was so light and airy It was a Great start to my day Prices are fair for today's economy If your looking for a great egg sandwich and the most friendliest start to your Day Go see Paul & Jacqueline the two most nicest people I give this place a 5* but it's more like a 10
