Bakery Royale

Make sure your fresh packed pint is actually packed. Today I was given two scoops in my pint which left a lot of empty space. Disappointed I didn’t get my money’s worth. This is the first time this has happened, was a new employee. I love their ice cream and love that they have good non dairy flavors. Just need to watch next time and make sure it’s filled completely.

I came in to pick up a birthday cake for my wife and there was many great ones to choose from! The staff was incredibly friendly and helpful as well. They have plenty of extra little treats as well so be sure to stop on in and pick something you like. They also sell birthday candles in case you need some and will write a message in a color of your choosing!

My Mangonada was just not doing it today it was very sloppy too much Chamoy not enough mango, I feel violated today and not blended and my cup was not filled up like normally…skimp status… called to give chance to fix twice no answer

The workers are always friendly and pretty helpful. Lots of good flavors to choose from. Love when there are useful coupons in the app.

We love our local Baskin Robbins! It is our go-to for yummy treats in the evening. My kids know the building well, and we have many fond memories there.

I ordered several picture cakes from here and they always do an amazing job. Great staff that’s friendly and very welcoming. Highly recommend!

Good ice cream, reasonable price. Would be nice if it was a little less though. $3 something for a single scoop is kinda pushing it for franchise ice cream. Few topping options, all around good.

Let me first say that we've never had any problems at this location. The employees are helpful, the inside is small but clean, and we've always had positive experiences. This was a really horrible experience with an employee named Itzel. We'd gone in with a BOGO ice cream cone that we've had before. The only limitations on the coupon is it excludes waffle cones and you cannot use it with any other coupons or offers. We showed the coupon to her when we first walked in and she said okay. We sampled some flavors, then asked if we got a double scoop do we still get the waffle cone for free. She thought about, then said yes she would do that. We both ordered double scoop waffle cones and went to the register. There she proceeds to charge us almost $9. So of course we asked about why it was so expensive when we're have a BOGO coupon. She replied that the coupon is only good for BOGO scoop of ice cream so she has to charge us the remainder. We look at the coupon, show the coupon to her, no where does it say that it means buy one scoop get one scoop free. She refuses to honor what the coupon says. We asked why she didn't clarify this when we were talking about the coupon at first. She just keeps saying that the coupon which SAYS BOGO, actually means BOGO scoop. We pay then sit down. We aren't happy about the situation, we feel like she definitely lied and manipulated us. So we decide to ask for a refund. She refuses to give us a refund and says to call the manager who is on vacation. So we got the number and the employee's name, Itzel and called. The manager directed her to give us a full refund, she give us $3 and change back. Needless to say we are calling corporate office to complain. The issue here is that she refused to honor what the coupon says. And she also was leading us to believe that she would honor it as is. If she would've said up front that she should only honor BOGO 1 scoop ice cream cone, this review would not be happening. We probably would've stayed and each gotten one scoop. The issue is that she lied to us, refused to give us a receipt, refuse to give us a refund even when her manager said to.

This evening we ordered Baskin Robbins thru Door Dash, DoorDash did a great job, however our order from Baskin Robbins was wrong, our 2 scoop Sundaes only came with 1 scoop; 1 scoop of Pistachio and the other 1 scoop Vanilla w/Reese's peanut butter cup or should I say A smaller than a regular scoop... I called and spoke to Kellen he basically told me I was a liar and he had made my sundae himself and I probably didn’t see both scoops cause sundaes come with “smaller size” scoops, when you order a 2 scoop sundae it’s not equitably to two regular scoops, who knew. However, I’m not colored blind my husbands sundae was supposed to be a scoop of Pistachio and Rocky Road and mine was a Jamocha almond fudge and Vanilla w/Reese’s peanut butter cup. Be careful when going to this location it’s lacks character and ethics, as well as overcharges for what is actually provided. If you do go you should check your order, your receipt and your change.

Second time I have gone to get treat for my family and they have no almonds!! The almonds make it awesome. So there's that. I was gonna change my mind and say forget it, in fact I did walk out but said ok it's already madebanana royale except the nuts of course. When I walked back through the door the guy making my sundae was in process of telling another customer about having made my sundae and how upset he was because I didn't want it ...he stopped there obviously cuz I'm walking back in. I went ahead and paid for it and split but on drive home it hit me what just happened ....bad customer service all around. Trust it won't fly again..ijs.