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Banfield Pet Hospital

  1. Snellville
  2. Snellville Hospital

Reviews, get directions and information for Banfield Pet Hospital

Banfield Pet Hospital

Description

Doctor hours may vary from hospital hours. Please call ahead in urgent situations to verify that a doctor is available before leaving for a hospital. Banfield Pet Hospital® - Our veterinarians are proud to partner with you to proactively monitor the health and wellness of the pets you love. From thorough physical exams and lab work-ups, to dental cleanings, X-rays and surgery, our full-service pet hospital is committed to the long-term health of your pet. Let us show you how an Optimum Wellness Plan® can ensure ongoing preventive care for your pet, at every life and health stage.



"Banfield Pet Hospital® - Our veterinarians are proud to partner with you to proactively monitor the health and wellness of the pets you love. From thorough physical exams and lab work-ups, to dental cleanings, X-rays and surgery, our full-service pet hospital is committed to the long-term health of your pet. Let us show you how an Optimum Wellness Plan® can ensure ongoing preventive care for your pet, at every life and health stage."
Address: 1929 Scenic Highway N, Snellville 30078
Phone: (770) 972-7673
State: GA
City: Snellville
Street Number: 1929 Scenic Highway N
Zip Code: 30078
categories: veterinarian


Opening Hours

Monday: 09:00 - 19:00
Tuesday: 09:00 - 19:00
Wednesday: 09:00 - 19:00
Thursday: 09:00 - 19:00
Friday: 09:00 - 19:00
Saturday: 09:00 - 19:00
Sunday: 10:00 - 17:00

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Reviews
Took my dog in for ear infection hoping to have the vet look at his ears to see what she thought. The vet TECH swabbed his ear, and came back to say it was infected. She was AWESOME. Loved her. However, the doctor never came to look at my pet. I stayed with him the entire time. Upon reviewing the medical records, the doctor documented a normal “observation” exam with normal ear exam even though she never looked at him. They even have a pulse rate documented but never checked his pulse…. I will be cancelling my monthly plan due to multiple issues similar to this. I advise to stay away from this practice.
My dog was diagnosed with a heart murmur stage 4 in Feb. I was never informed of this. During the time of the appointment…she had apparent ascitis. Noone discussed a treatment plan. She was sent home with medication to treat arthritis. If I would have known that she had a heart murmur I would have taken precautions and asked about medications. I took her to Banfield last Sat for what I thought was a comprehensive exam but she died due to what I believe was a heart attack. I am completely heartbroken and disappointed in Banfield for not being proactive and assertive.
Kept my dog there for 8 hours simply for a comprehensive exam that they did not manage to finish. Returned my dog with half a nail trim and smelling like pee. Maybe if he wasn't there for 8 hours they would be able to handle him in a reasonable fashion. said they were not able to give de-wormer, which we managed to give him in about 5 seconds as we were getting out of the car. Vet can't seem to read notes as they completely ignored the notes about him being fixed, and his seasonal allergies and what they already tried in the past. Next to no nutritional training either. does not know the difference between hydrolyzed protein and a LID Hypoallergenic food. why suggest a protein you have no way of knowing he is allergic to? we will not be coming back to this location and I suggest anyone else with a time sensitive schedule or love for animals stay away as well. not worth the money. By far the most frustrating experience I have been through. The lack of care, compassion and competence shown today will not be missed.
Here we go AGAIN!! I'm truly disgusted with Banfield. My insurance plan has gone up AGAIN, but the Veteranarian isn't able to freeze the skin tag off my dogs head, and she keeps rubbing it to where it's bleeding. The doctor says she doesn't feel comfortable putting her to sleep to remove it because my dog is 16. Why Banfield don't have any less invasive methods beside surgery? Or just prescibing medicines that doesn't work. Or they have to farm you out to other pet hospitals because they can't properly diagnose or treat your pet. Banfield, don't respond to this review, because you really don't want to help pet parents.
Service was great but I was not expecting the cost I paid after my pup visit. Unfortunately he had a bad ear infection and I was already over my spending budget so to have it looked at was too much for my affordability. Doctor sent him home with ear drops to take for a month, but unfortunately the bottle is not big enough to last that long. ‍
The care my pet received was great, Dr. Tolliver is an awesome veterinarian doctor! My complaint is with the staff working the register. My dog was there for his annual teeth cleaning when I received a call from the staff asking if I wanted an additional procedure to be done while my dog was under for his teeth cleaning. I asked specifically if I could pay the additional cost with Care Credit card. I was told yes. When I got there to pick my dog up, the lady working the desk could not figure out how to charge my Care Credit care. I even called the customer service number of Care Credit and let her speak with them directly. While on the phone with them she said ok, as if she understood what to do so we ended the call. Once I hang up the call, she told me she needed the primary card holder DL number, date and expiration date. Now, this lady has my Care Credit card in her hand with my name on it, she spoke with Care Credit customer service to confirm the account information and available credit, yet she is requesting I provide the DL information of the other person listed on this same account. I tried calling my husband twice to get his DL information but didn’t get answer, probably because he was at work and can’t always answer his phone. So I’m left with no choice but to pay with my debit for a procedure that I wouldn’t have gotten done today because I asked specifically if I could pay using Care Credit. And this additional procedure was $378. Again, the care my pet received was excellent……my complaint is with the folks at the desk that say they take Care Credit as a form of payment then don’t know how to bill the card and lack of customer service in NOT TRYING to call someone to help resolve the issue. I used my Care Credit card at other veterinary clinics with no problems and have never been ask to provide the DL information of my spouse. Horrible experience today.
Good visit. Front staff did well on phones, helping instore patrons, and medical rep. Back of the house staff was honest and informative.
Very good visit I had with a cat, very impressed that they informed me what needs to be done, gave me some options of treatment and told me upfront!!! The associated costs for the different options not afterwards handing you an invoice that you might not expect. Very good service and communication - anytime again!!! Thank you so much!
Just picked up my two dogs from Banfield Clinic in Snellville. The front desk staff and vet assistant couldn't have been more pleasant, professional and helpful. I've engaged with each of the two ladies that were at the front desk on multiple occasions and have never had anything but good experiences. I have no issue with them; however I do have an issue with the rude and pompous disposition of one of their staff veterinarians, Dr. Mary Pilkinton. Upon picking up my two dogs from Banfield, I was trying to get a refill on heartworm and flea/tick medications for my dogs as their medications had run out. Dr. Pilkinton indicated that my dog had to get a heart worm exam in order to refill Simpirica trio prescription because it had been several months since my dog had taken the medication. I assured her that my dogs take their medication as prescribed, monthly, and that I'd received a 6-month supply of Simpirica trio when my dog had surgery at another area Banfield location in Feb/Mar timeframe. She indicated a lot of pet owners purchase medications from other outlets such as chewy, etc and that they may not follow up with Banfield for the medication. I told her a couple of times that wasn't the case in this instance as I got the 6-month refill from Banfield and my dog has been taking it monthly. I even showed her the medication box, which had the date of refill, frequency of dosage, vet's name and address, and other relevant info; however she never bothered to look at the box...all the information was right there!! The only thing that she did do was repeatedly talk over me as I was trying to explain the situation and speak to me in a condensing manner. I'd mentioned to Dr. Pilkinton that I was a health care clinician 28 years as a Physical Therapist in U.S. military so I know how important it is to be compliant with treatment protocols, in which she sarcastically replied "well, isn't that nice". One of the front desk receptionist witness this whole encounter as Dr. Pilkinton FINALLY went to the computer at the front desk once I'd asked if she could see treatment records from other Banfield locations. She was able to verify that everything I'd said was in fact true. I'd already contacted Banfield a few months ago, advising them to not renew the health plan for both my dogs and with clinicians like Dr. Pilkinton, I see that I've made the right choice. She may very well be a good clinician, but she needs to learn how to do more active listening and communicate with clients in a more appropriate fashion. I don't know how much a heart worm diagnostic test would have been but she was quite eager to order an unnecessary diagnostic test instead of listening to what I had to say. I'm not in the habit of spending money unnecessarily for items that I don't need. And was an apology ever extended by Dr. Pilkinton? I'll let you figure that one out. There are far too many vet clinics in Gwinnett County that will do a great job with caring for your pets as well as treating the pet owners with an expected level of professionalism, respect and courtesy. Hard pass for me on any future visits to Banfield clinic in Snellville or any other Banfield location for that matter.
Yesterday I took a recently orphaned 2-week-old puppy to this facility for treatment, the staff was kind upon entry. When I was seen by Dr. Holsendolph, she did not examine, touch or even pick up the newborn to see if he was okay. she explained she had been touching other animals?? as if washing hands or wearing gloves doesn't exist. She barely looked at him. I told her he was weak, his mother had passed, the formula I was giving him, how i keep him warm and etc. All she did was reiterate what I already said I was doing, agreed he needs to eat more and moved on. She said he was fine and I was on the right track. Later that night he passed away. I am not saying this is the cause of the death, however, I don't feel like Dr. Holsendolph was helpful at all, I would have appreciated any warnings or even a more thorough examination. Everything I told her that was wrong with him was brushed to the side as normal. Maybe he needed more than the care I was providing, that's the only reason why I went to the vet in the first place. I googled and found many risks that newborns can have and this doctor did not tell me any of these things. The lack of genuine care is really disturbing. To lose the mother and puppy within the same weeks has been a difficult situation. A newborn in this situation is a difficult task to take on, but I truly wish I would've gone somewhere else. Maybe his chances may have been different, who knows.
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