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Banfield Pet Hospital

  1. Gastonia
  2. Gastonia Hospital

Reviews, get directions and information for Banfield Pet Hospital

Banfield Pet Hospital

Description

Doctor hours may vary from hospital hours. Please call ahead in urgent situations to verify that a doctor is available before leaving for a hospital. Banfield Pet Hospital® - Our veterinarians are proud to partner with you to proactively monitor the health and wellness of the pets you love. From thorough physical exams and lab work-ups, to dental cleanings, X-rays and surgery, our full-service pet hospital is committed to the long-term health of your pet. Let us show you how an Optimum Wellness Plan® can ensure ongoing preventive care for your pet, at every life and health stage.



"Banfield Pet Hospital® - Gastonia provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now."
Address: 3698 E. Franklin Blvd, Gastonia (Caroline du Nord) 28056
Phone: (704) 824-0004
State: NC
City: Gastonia
Street Number: 3698 E. Franklin Blvd
Zip Code: 28056
categories: veterinarian


Opening Hours

Monday: 07:00 - 19:00
Tuesday: 07:00 - 19:00
Wednesday: 07:00 - 19:00
Thursday: 07:00 - 19:00
Friday: 07:00 - 19:00
Saturday: 08:00 - 17:00
Sunday: 09:00 - 17:00

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Reviews
Our dog Onyx is going to be 2 years old this month. We used Banfield the whole time. The staff is great. I like how they call when Onyx is ready and explains everything they have done. We pick him up and they go over everything in writing. We love how they take care of our baby. He's happy and so are we.
Took my 11 yr old dog here for check ups and see why she was needing to go to the bathroom a lot. Was told had UTI for the second time in months. Medicine seemed to help some but problem was still there. Asked if needed an ultra sound but said probably needs another round of medicine and urine sample. No stones or bacteria found but decided to keep giving her medicine. Problem continued and over a 24 hour period started peeing blood. I decided against taking her back to Banfield and got an ultra sound from another nearby vet. Turns out had tumors and one on her bladder restriction her flow. Nothing the vet could do but tell her would be best to put down. Bladder tumor got to point was cutting off urine flow. So instead of having time to prep and not allowing my dog to get to this point we had to suddenly put her down that day. After this I decided I wanted nothing to do with banfield so wanted to cancel our other dogs plan and use another vet. After waiting an hour on the phone to speak to the wellness customer service she told me that I could not cancel because I was not the one that opened the profile as my GF was. So over the last 7 years of our second dog they have taken my money, allowed me to drop off and pick up my dogs, but when comes to canceling they would not allow me to. They would take my money, treat me like an owner, but now when doesn’t profit them they dont acknowledge that he is my dog as well. The customer service woman allowed me to cancel out other dogs plan due to death but said with him being allowed I could not. Agreed with me that she can see I have been paying and scheduling visits and the only thing she could say was for my GF to call back and wait another hour or put in a request online which everyone knows if they aren’t picking up the phone we should have no confidence in receiving a call back. If you want to end up feeling like a bad pet parent feel free to use Banfield but after this entire experience I will never give them another dollar! DMing an Instagram/Facebook account will not help treat a dog that passed. Instead of retroactively trying to “help” something based off a bad review just do better!
Generally positive experiences with Banfield over the past 14 years. Two issues more recently: My dog lost two teeth during cleaning and the veterinarian did not report it to me. When that happens it looks as if somebody is trying to hide something or did something wrong even if that didn't happen. Secondly, I was placed on hold a few days ago for 11 minutes, forced to listen to that witless advertising track the whole time. I finally called on my second line and the receptionist picked up right away while I was still on hold on the second line. Today, June 22nd 2023, I held for another 16 minutes listening to that mindlessly repetitive advertising. Once again, I kept that phone connected and called them back. Once again they answered on my other line as I listen to the first one. Banfield needs a modern phone system that arranges for callbacks or people who do so when messages are left. To their credit, more recently they've been quick to return calls. My time is valuable too. More recently, staff was quick to regenerate several years of my dog's records upon Direct request. I thank them for that. Additionally, kudos to Dr. Huggins for her skilled and professional treatment of my doggy. 3.75 stars.
My fiancé and I just moved up to NC a little while ago and the hardest part of moving was changing vets that my 10 year old dog has gone to since he was a puppy. We recently ran into some bad luck which resulted in emergency surgery for him. This team has been absolutely incredible getting us in on such short notice and doing everything in their power to get him back on the right track. While waiting to be checked out a few times there were several instances where they could have easily turned away owners because it was close to closing, but they went above and beyond to take care of each and every customer to the best of their ability. Glad to say I have found my new vet for my boys.
Please read this before choosing this vet. We have taken our pet here for years. Before the COVID pandemic, we have no complaints. However, post-pandemic operations have gone downhill. It is near impossible to get an in-office visit for your pet, and the only other option is a drop off time at 10 a.m. or earlier. When you do this, they keep the pet all day until near-close time. When asked for a later drop off time, we are told they don’t provide them and 10 a.m. is the latest. When you drop the pet off and ask what time they will be ready, the on-duty doctor always has surgery’s until 12-2 p.m.- so it’s hard to tell when the pet will be ready. We have also been told that “when we have the adequate staff” the pets are taken outside and given water but they never seem to have the adequate staff. They also have zero grass outside, so where are they taking the pets out to even if they do have the staff? When our pet comes home, they drink a whole bowl of water- so is water really offered to them? What is the excuse to keep animals for 6-10 hours without water, without food, and without bathroom breaks? These are just operational complaints. On the more personal side, our pet was taken to the Gastonia Banfield hospital for the same issue over several months bloody stool and sensitive stomach issues. The first doctor left no notes and recommended that if the issue persists, that we can revisit and move to the next step. Upon scheduling the second appointment, we stated that it is a follow-up regarding the first appointment and we’d like the same doctor. When we picked him up, the same procedures were followed and the same tests performed and the same conclusion was reached with a different doctor. When we stated that this is not the first time being to the hospital for this issue, we were told that the first doctor left no notes and we had to pay for a second time for the same services and conclusion. The second doctor was amazing, left notes, and even went as far as to recommend a specialist for our specific issue. Our most recent situation was 100% negligence and could have been avoided. Our pet was having a negative reaction to a monthly medication. When we made the appointment, we asked that a note be made about his reaction and that we would like to explore other options. After the pet was dropped off, the doctor called and told us the option of a 6-month injection or 12-month injection. We chose the 6-month injection since we planned to switch vets after the end of the year. Not only did the doctor fail to advise us of the side-effects of this injection but also that nearly half of all pets have a reaction to it. The side effects of this injection are the same issues that we have been taking the pet to a specialist to for MONTHS. Upon picking up the pet, we were told that we had to renew our yearly subscription to pay for the injection- THEY GAVE HIM THE 12-MONTH INJECTION!!! The night of the injection, our pet had to go to the emergency hospital for dehydration, bloody stool, and trouble breathing. The next morning, we went back to Banfield regarding the reaction as the instructions stated. Banfield told us that they didn't have the appropriate staff to treat his issues as the doctor had 6 surgeries and didn’t want him sitting in a kennel until the afternoon- they recommended that we should go back to the ER. For the next 36-hours, our pet was hospitalized for to SEVERE dehydration, throwing up, and bloody stool. After this issue, we contacted the vet for reimbursement and the location manager called us back to talk about our issue and why we were choosing to leave this vet hospital. After expressing our concerns, we find out that there was never a note left regarding his recent reaction to the monthly medication. So on top of the front desk agents AND doctors not leaving notes, they kept our pet for 6+ hours in an inadequate environment, did not advise us of medication side effects, and disregarded our decision on the 6-month injection. We will not be revisiting this vet.
I took my newly adopted cat to Banfield yesterday. She needed a check up and a vaccine booster. We saw Dr. Lynn. We were in the room at our scheduled appointment time. The staff was friendly and they took good care of my cat. Overall, I felt that the appointment was a little bit rushed but my cat is healthy, so I suppose there was no reason for the appointment to be longer than necessary. I was able to estimate how much the appointment would cost online and the total was similar to what I expected. I appreciate that they are transparent and upfront about their pricing. I thought the services were affordable and I will be back in a year.
We have always had such a positive experience here! The staff truly cares! Katie went absolutely above and beyond in the care of our Honey Bear. She was kind, patient, and so caring. Katie was so comforting to myself and my husband before our dog had surgery. She really made me feel at ease and was so gracious throughout. I hope upper management sees this review- we need more Katie's in this world!
Very dirty. My puppy had a rash. All I was told was "no clue". Give your pup some benadryl. Thank you, that will be $200.
These people has to be the absolute worse. The fact that they make you wait at check in for at least 20 mins. They never answer their phones and you have to call more than once. My last visit after they told me to come get my poodle he still wasn’t ready, and I had to wait 45 mins for him to come out to be told that they could not do his immunizations or anything else. On today’s visit they made me reschedule because I was 9 mins late when every visit I’ve ever came to they’ve been inconsiderate of my time with me having to wait over 20 minutes; however, their time is more important. Not to mention with incompetence gave my poodle an allergy job that I didn’t request, they didn’t clear and had no reason to give. Not to mention that you have to keep their low budget insurance for a year and only use it with their incompetent staff.
They always do a great job! And they always have enough staff so you're not waiting a long time!!!
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