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Bank of America

  1. Marlborough
  2. Marlborough Bank

Reviews, get directions and information for Bank of America

Bank of America
"Bank of America is proud to serve Marlborough, MA. Wherever you are in your financial life, we're here for you with personalized financial guidance from a team of experienced professionals all working together in one convenient location."
Address: 601 Donald Lynch Blvd, Marlborough 01752
Phone: (508) 303-0737
State: MA
City: Marlborough
Street Number: 601 Donald Lynch Blvd
Zip Code: 01752
categories: commercial bank, financial service


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Reviews
I went to this location recently and felt extremely uncomfortable inside this bank. There were a lot of side conversations happening and lines at a stand still while bank tellers were having conversations with their friends apparently. I felt so out of place and had a hard time trying to communicate with any employees here. Maybe the tellers should learn all their customers languages instead of just one language that all of us do not know. I now drive almost twelve miles out of my way because they made me feel so uncomfortable here at this location.
Extremely busy location with huge lines for the drive thru ATM. Terrible drive-thru and parking design.
Bad customer's assistance They yes try to kick out you very faster. They not wanna try fix you problem.
long wait times 1 teller but 3 other agents doing very little but walking around. 2 weeks later- closed without ANY signage, phone recording, or website notification~ NOTHING. poorly supported branch, many branches closing without notice or any updated information, anywhere! with all the ways to communicate to customers, this is completely unacceptable.
1 teller and 3 other employees walking around and telling each guest that walked in the door that they need to wait in the long line. Waited over 45 min to make a cash deposit. That poor solo teller was doing the best he could but was failed by his team/managers.
Seeing all the bad reviews on here, made me want to write mine to counter-balance. I’ve come in to this branch about 5 times with different needs wire transfer, bank check, account type change, credit card cancellation, line of credit increase, etc. Each and every time, I’ve been treated with respect and was able to see an agent within 5 minutes. Each and every time, my needs were addressed fully and quickly. I find myself choosing to go to this branch, instead of my usual one, when I need anything other than a simple ATM.
Very poorly managed; this branch gives BOA a bad name. Manager needs customer service training. Only one teller, with five people on staff. Two chit/chatting and trying to look busy, two working the desk and 5 people in line waiting. Some of the people are excellent employees too because I know them from the old Northborough branch which was properly managed.
Very racist. No one would help me. I’m closing all my accounts there. This is ridiculous.
It is lunchtime on a Friday, 6 staff on, only one is a teller. 4 are sitting at their desks while 4 people stand waiting for the one teller. Customer with teller needed additional assistance. I asked if someone could help out, was told "the teller will help you." terrible service.
This Bank of America is small but usually not too crowded. There are 3 ATMs at this location: a drive-thru ATM, an outdoor ATM, and also an ATM inside.
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