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Bank of America

  1. Woodbridge
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Bank of America
"Bank of America is proud to serve Irvine, CA. Wherever you are in your financial life, we're here for you with personalized financial guidance from a team of experienced professionals all working together in one convenient location."
Address: 13976 Jefferson Davis Hwy, Woodbridge (Virginie) 22191
Phone: (703) 497-1700
State: VA
City: Woodbridge
Street Number: 13976 Jefferson Davis Hwy
Zip Code: 22191-2011
categories: loan service, commercial bank


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Reviews
I opened an account for checking etc. during my lunch time and was approached professionally by Financial Center Manager Robert Macasil , and RM Business Owner Specialist , May Aly ; not only was I able to open an account and get back to work on time their customer service was exceptional, and professional. I appreciate how “ May” offered different choices if my first choice didn’t get approved, and was very informative that at the end of my visit I was able to leave without doubts. I highly recommend if you go to this Bank of America location to ask for May Aly.
Vice President Alejandro Rodriguez and George Gomez credit solutions officer are the worst representation of bofa I have ever seen! The other day I went into bofa and found a wallet on the couch. I immediately turned it in and then manually deposited my check so it would go into my account faster! After a hold was placed on the check I contacted and was lied by the bank that a credit would be issued to my M Lynch account and move forward… it now has been over 10 days and my money is still being held by the bank…. I tried to speak to these to reps and when I mentioned I spoke to corporate in North Carolina I was asked to leave and no credit or help would be addressed to my account! I find that this bank has horrible reviews! I’m not surprised!
The most worse customer service I’ve ever seen in my life. 4 works on the counter and only one who’s taking care of the customers why is that happening. This bank not suitable for business owners. Find another bank much more easier.
I deposited a B of A check at this branch with a promise the funds would be available the next day, after verifying the check's funds are available. The next day I recieved an email the funds are on hold for 8 days without clear explanation. No one was able to help over the phone or at the branch after explaining I already payments against those funds : Unfortunately this will cause me much inconvenience but at least I learned my lesson never ever trust my money with B of A.
It seemed odd that the BofA branches in Irvine would have a low average rating, but the reviews are true. Management does not staff enough resources. Too many tasks like wire transfers do not have automated processes in place and require agent service and there are simply not enough agents. With Bank of America it seems the simplest task requires you to endure a lot of wasted time, make several trips, just to get one simple thing done.
I’ve been a Bank of America customer for over 22 years and I’ve always been very happy until I came to this branch. I’ve been to this branch many times, and god forbid if you need to talk to a banker without an appointment. It’s impossible, and they basically told me I can leave although I was in an emergency situation. So I went to another branch about a mile away and I was welcomed with respect. There was absolutely no willingness in helping me. I have been here MULTIPLE TIMES with just me and another customer working with a teller and I had to wait 20 minutes or longer while other tellers stood behind the counter and did other things instead of helping a customer. There must have been 10 to 12 bank employees in the branch that I could see. If I close my Bank of America accounts one of these days, it would be because of my awful experience at this branch. I can’t express how frustrating it is to go to this branch. Absolutely consistently the worst experience with every visit.
This banking center has worst customer service as there are only one or maybe two tellers. Technically there is only one of the tellers that is actually working. And it’s a disaster if you want to get access to your safe box, waiting and waiting in line, then all of a sudden 2 people that just came in and we’re lucky that someone sees them right at the entrance door they get to their box before you….insane!!
nice, clean, beautiful bank in Woodbridge center.. wen I used2 visited in past.. ***BUT hHeards 2Toooo Mmany LONG line COMPLAINTss., **SHORT of TELLER staffss 2help CUSTOMERSSss in LONG line..WAITEDss 4everss... with *ONLY..1 r2 TELLER available..!!with a LONG Line WAITED.. ** Most of time..*there was ONLY 1teller helped Customerss..!! So..SO..so.... BoA**Needss2 Do something about this SHORT of TELLERsss..*Situation... ***NEEDss2 Hired as More TELLERSZSSS.. **@@Least there should be 3..4 Reported AVailable wen There's a LONG Line R Friday afternoon n Prime*Peak HRsss...! THANKss 4gives sometimes 2SOLVE this PROBLEM @Woodbridge, Irvine, BoA..
There is always a long line at the teller counters whenever I go to this bank. The line moves very slowly. Sometimes I do get help from the agent at the entrance if I just need to deposit a check. But not all the times someone is there to help. Parking is easy. I just hate the long line.
They do not employ enough tellers, you will wait so long for any basic thing.
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