Bank of America

Worst Bank of America Branch in existence. One person working the counter. Taking his sweet time. Lady in front of me had waited over 40 minutes with hardly anyone in line. I had to leave and go to a different location. They need to hire more employees or just close this branch.

The ATM machine that is located inside the lobby is always not working correctly. I made a deposit, and the machine randomly shut down. I had to go through the claim process. Save yourself the headache by doing a manual deposit at this location

If I could give 0 stars for this location, I would. So incredibly slow, I’ve been waiting nearly 40 minutes in this line. Why is there only 1 teller at the counter?? This is completely unacceptable. AVOID THIS LOCATION AT ALL COSTS!!

This is by far the worst BOA location I have ever dealt with. I have been doing business with BOA for 25 years and do millions of dollars in transactions through all of my businesses. From the manager Curleta Halley to the Relationship banker Egemen Cicek no one knows what they are doing. I made an appointment to be seen but when I got there I waited 1 hour and 10 minutes before they took me in. I literally watched them take walk-ins before me so I complained and they had nothing to say but we are sorry. This time around I needed to transfer money from one of my accounts to another and I gave them them account number along with my license and they said to me that I'm not a signer on my own account. Apparently they forgot to have me sign some document so I said to them fine, let's sign it now and move on. Egemen Cicek told me that's not possible as there are other people waiting in front of me and even though he acknowledged this as his mistake, he still was unwilling to make me a priority. This bank and it's employees lack basic customer service skills and if I wasn't so intrenched with BOA I would change banks. Actually moving forward I will not be opening any future accounts with these morons.

Best bank employee- Priscilla Brexon. Really help! Thank you!

This place cant even input numbers correctly for a wire transfer. Wanda input the numbers wrong and now thousands of dollars that should be in another country right now is in "limbo" couldnt edit the transfer she made so it had to be cancelled. This process started 12.14 it's now 12.21 and the recipient of the transfer has no money and the money is not in the account either. After 4 in person visits. 2 phone calls and several unanswered calls and voicemails...here we are still waiting for the money to be in the account 1 week later! Terrible customer service as far as getting things done. Super nice in person but wheres the money and the service you promised??? And nothing done to try to rectify the situation. Go to Chase - Americas number 1 rated bank... BOA is rated number 2 but after this should be further down the list.

Super frustrated. I've been waiting 40 minutes for a direct deposit authorization slip. People are attentive and respectful, but I waited 10 minutes in the wrong line before I was guided to the right line, there were 2 people ahead of me. And everyone else was helped in the cashier line before someone finally acted as if it was important for me not to wait any longer.

Understand that there is COVID but this location seems to be taking a beating by being closed most of the time & the drive through seems permanently CLOSED. What makes up for the closed time loss is their ever friendly & polite Branch Manager Mr Hanif who is GREAT & the reason to hang on to BOA.

I agree that I wish I could give this branch zero stars. My husband has been into the branch twice. One time being today Saturday. He was standing in line waiting to be assisted when he was walked passed multiple times and never acknowledged. He eventually was asked if he was doing okay and when he said he needed assistance, the gentleman kept walking and asking other people if he could help them. This resulted in my husband leaving without being helped. Poor customer service.

I went today. They were great and the manager, Hanif, was AMAZING! I genuinely felt like he cared for me and my finances. He guide me, answered all of my questions, assist me very professionally and friendly. I recommend this office.