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Bank of America

  1. Southgate
  2. Southgate Bank

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Bank of America
"Bank of America is proud to serve South Gate, CA. Wherever you are in your financial life, we're here for you with personalized financial guidance from a team of experienced professionals all working together in one convenient location."
Address: 13763 Northline Rd, Southgate, Michigan 48195
Phone: (734) 283-3336
State: MI
City: Southgate
Street Number: 13763 Northline Rd
Zip Code: 48195
categories: commercial bank, financial planner, loan service


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Reviews
It the option was available, I would rate this branch 0 stars. The service is unacceptable. There is very few staff and the ones present do not make themselves available. They walk around dangling their keys talking and laughing with each other instead of helping the customers waiting. I waited over 45 min in line waiting to be helped. The general manager is the worst of them all. She was very demeaning and stated I could not cash the check as requested. She made up an excuse that does not align with the bank policy on their website. I came in for a transaction and left with a closed account. I will be taking my business elsewhere.
Poor service, really poor service, they suppose to open at 9:00am but they opened at 9:04am when I came, there was a big line, about 25 people in line, and only 2 tellers, if you want to be in line for about 30 to 40 min this is the bank. BOA really have to do something to improve service at this location. Compared to other branches of BOA, this bank is below average. I Don't recommend to come.
There is limited Handicap Services bcs I witnessed a person that was uncomfortable standing up and spoke to person sitting on the desk about handicap and sat down, minutes after the person stands up and walks to the line for a few minutes, the tellers were skipping the person with disability. Then the person with disability walks slowly to the teller window, she says hold on so I can help the next person in line, then the disabled says, "No, I am disabled and you need to help me next. That's why I was sitting aver there." I witnessed this and I believe the disability have to come first bcs imagine this happening to you.
The workers here are the laziest. they have million excuses not to help you so you can leave their location and go somewhere else . This is a waste of time coming here.
TC needs to do a better when it comes to scheduling tellers during peak hours.
Worst bank/branch. The staff here is very unprofessional. The general manager discriminated against me. The staff also talks very loudly and demeaning to clients especially a male sitting at a desk and the general manager. I walked out and will never be going back again.
The worst bank of America in Los Angeles County. Lazy unhelpful staff. Very unprofessional and unhelpful. My mistake for coming to this one even though it's the closest to home. Better off making a drive elsewhere...
Never enough workers the line is always long and the tellers take forever helping the people out! I went in one morning early was waiting in line for the bank to open, they opened a few minutes late and when they finally did open the teller yes only one teller! was not prepared! had to wait an additional 5 minutes for her to get her drawer prepared! Never enough staff the line is usually out the door and only one or two tellers at the window while there are supervisors and greeters just standing around! The tellers are always super slow! I don't have an account there and never will open one at Bank of America due to this experience! I only go there to pay my rent! I have to drive to another city every month because this branch sucks!
Ana was helpful and made my transaction easy. My complaint is to this location's way of managing the orders of big sums of money. This was the 2nd visit to this location due to the negligence of my prior visit. My husband brought in his Merrill Lynch 401k check that we needed urgently for the down payment of our 1st home on a Friday. He was told by a employee there to return the following Monday since the sum had to be ordered. The employee was aware of the importance of this transaction. Come Monday he was turned away because the money was not in. He was sent to Carson Ca, location where we then had to wait an additional 2 days and call off from our jobs. The experience was overall frustrating and unnecessary. Once I brought this incident up to Veronicamanager at the tweedy location on Wednesday,I was told the money might had arrived after 2pm that monday yet this was never mentioned when he was turned away. I tried to file a Complaint but was told because we didn't have a joint account nothing could be filed. I'm so disappointed in the way the situation was handled and the additional stress we had to experience aside from the monetary loss from having to call off from our jobs. I hope this issue is further addressed to avoid others from going through the same.
I come very often to this BOA but there's no enough personnel! And the ones that are present leave only one cashier taking care of the whole line! Thinking in changing to Wells Fargo! Great customer service and always faster than BOA
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