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Bank of America

  1. Clarkston
  2. Clarkston Bank

Reviews, get directions and information for Bank of America

Bank of America
"Bank of America is proud to serve Clarkston, MI. Wherever you are in your financial life, we're here for you with personalized financial guidance from a team of experienced professionals all working together in one convenient location."
Address: 7990 Ortonville Rd, Clarkston, Michigan 48348
Phone: (248) 620-0719
State: MI
City: Clarkston
Street Number: 7990 Ortonville Rd
Zip Code: 48348
categories: financial service, commercial bank


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Reviews
Observed probably the worst customer service I've ever seen. A customer is having issues with the bank's app which resulted in the account getting locked. After driving to the branch the employee, perhaps even a manager kept directing the customer to the app as they did not have anyone available to assist. Perhaps a willingness to even attempt to help would have been appreciated. A Friday afternoon at the end of the month and the branch is not staffed to assist customers. There were at least 7 people in line upon arriving.
This Bank of America Team is AWESOME!! First, Rudy Martinez informed and explained the EIN requirement to me as this was a vital piece needed in my process and hadn’t been previously mentioned by others in the field. He continued to SAVE the day by fitting me into their already full schedule, wanting to make sure I received the right help and see my process to completion!! I next worked w/Alex Minarik who not only was very familiar with what needed to be done but he explained along the way as we completed the process. Also he typed the fastest that I’ve ever seen lol! While I was awaiting review and approval, Nick was very helpful in assisting me in making a deposit and issuing a cashier’s check. I apologize; as I’ve forgotten the Teller’s name but she welcomed me w/a smile as I entered and offered her assistance immediately. KUDOS to this ENTIRE Team as they were ALL very friendly and had the same goal to provide EXCELLENT Customer Service!! Since they were all SO pleasant and great to work with, I won’t mind making the 30min commute when in Michigan as I consider the Clarkston Financial Center my FAVORITE BOA location!! Thank you, again!!
This place Rocks. Yes they were busy. It was Friday. I had an appointment and their systems crashed too. But being the closest branch near me, they made everything as convenient and easygoing as possible. I also have a service dog. And they made us both feel incredibly welcome. Rudy Martinez is the Financial Center Manager and one of the reasons I will bank there. Took his time and made sure all my questions were answered. Seriously, Thank You!!!!!
This branch isn’t fully staffed and you have to make an appointment to open accounts or speak to staff. On the day I visited I was told the one staff member was booked and couldn’t help with opening an account. The next closest location is white lake and they “close early certain days.” I’ve been a Bank of America member since 2000 and used branches all across the US, this location is not indicative of the usual level of service Bank of America provides in other states. Having to make an appointment like they are doing me a favor is insane, just close this branch if you can’t staff it. The single teller that was working was very friendly, but definitely should not have been working alone as it is a busy “branch.”
Bank of America opened an account in my middle name and a previous last name on Dec 3. I called the same day and it took me three hours to get through their automated system which kept hanging up on me because I didn't have an account number - at the same time I received notices that the email address on the account had been changed and that online banking had been set up - Once I got through to their customer service, they stated they had placed a service ticket and closed the account and I would receive notification in 10 days in writing that the account had been closed. I locked down my credit bureaus, tried to track down the breach that put my SSN out there and waited. Nothing. I tried for another week after that to get in touch with anyone there to verify in writing the account had been closed and someone wasn't using my SSN to pass bad checks or launder money - nothing. I filed a CFPB complaint and they have 60 days to respond...Do you know how much damage can be done in 60 days? Bank of America didn't even run a credit report prior to opening this account and didn't verify any ID - or address - and if they didn't verify or run credit, how can I prevent accounts from being opened up elsewhere? I can't. I am absolutely crushed.
Stole $45 from my fiancé when he was trying to cash a check from Canada. Claimed that they just use a sheet of paper for their conversions that aren’t updated and they aren’t accurate conversions. The branch manager basically said that it was our fault and we should’ve gone to another bank to cash it and then bring the money over to bank of america. Said the teller did absolutely nothing wrong even though she was using an improper conversion rate and even argued with him in the bank about the percentage he was supposed to receive. WORST BANK EVER, DO NOT USE. Take your money to Chase, they actually care about their clients.
There is no star that can express the disappointing experience I've had at this location. David Croad, the Branch Manger deposited nearly $4,000.00 of my money into a different account. He stated the the money would be made available the "next business day" and here we are six 6 business days later and they have YET to correct this error! Now, the entire branch is disregarding my phone calls, and that is unacceptable. Ive sent four emails, and they all have gone unanswered. This is beyond my level of understanding. I need someone to give me some answers and David Croad needs to be removed!
Insane attitude towards their loan holders. We are simply trying to pay off a loan and get the title signed off on. The branch absolutely refuses to help, and the corp office wants two weeks to stamp a piece of paper, even after receiving a cash payment. I could walk into the lobby of my local small town bank, pay off a loan, and get an initial on the title in about 30 minutes.. if they were busy. Done with BOA..
Have gone here twice and thanks to them I am removing my money from BofA. They make everything difficult including setting up an appt.. Seems to be a pattern of bad reviews at this branch.
It's a bank of America.. how good do you expect it to be?
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