Bank of America - Westmont

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"Bank of America is proud to serve Westmont, IL. Wherever you are in your financial life, we're here for you with personalized financial guidance from a team of experienced professionals all working together in one convenient location."

Address: 139 N Cass Ave, Westmont, Illinois 60559

Phone: (630) 964-1000

Website

State: IL

City: Westmont

Street Number: 139 N Cass Ave

Zip Code: 60559

categories: shopping & retail, commercial bank

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Reviews

I came in and was greeted by a guy with friendly greeting and a big smile. I was quickly attended to. My banker was,Ashley N.she did a phenomenal job taking care of needs. BOA you have gem in her. Great customer service. Very pleased.

I plan to open a bank account today and Hemica did a great help. She came to the lobby and welcome with a smile. She is patient and professional, she understands what materials I need for start a new account, she also helps me download the BOA app and told me about the life plan in the app.

Good staff and Manager  I appreciate for their service they are very helpful,

There is a reason this location has such terrible reviews. Don't waste your time. I went so far as to escalate the issue to the manager Todd Wibbeler and he was condescending, rude and did not address the issue at hand. Bank of America should provide him with additional training on customer service etiquette. It’s appalling how many times he is mentioned by name in the reviews.

One of my relatives uses this bank. This individual was scammed, and it was the quick thinking and thoughtfulness of the bank teller and manager there that prevented the scammers from getting a substantial sum of his hard earned money. They treated all of us well and with respect, and I will be forever grateful for their kindness and intelligence in preventing a potential financial and emotional hardship for someone more vulnerable than many. Thank you!!!

If I could give 0 stars I would.  My experience trying to close out an IRA I inherited has been absolutely miserable.  Nearly every associate is clueless about the process.  I have been told the information will be processed in 7-10 days each time I call for over a month now.  They even told me it will take 7-10 days to process my request to send a form out to me... just to mail a form. Terrible.

My prepaid card #  was used for a 5000 cash advance  at this location! Its sad that whoever used my account info was able to get money so easily from this location. Now I am having to dispute charges and wit 2 weeks to get money back that I earned. Called the 800 # and they cant help. They sure could help the theives that stole my money...

I wish I could leave a negative.  Let me start by saying  I have been banking for the better part of 40 years.  Never have I been treated/subjected to such horrible customer service.  Let me put it a different way... ZERO customer service especially  Mr. Todd.  A horrible experience and a horrible branch/location!  I left with a bp of 200/120.

I've been a resident  Of Westmont for over 50 years.  Had a great experience banking locally at Lasalle bank of Westmont. When this institution turn in the Bank of America they lost me as a customer. Never been treated so un  Professionally!!! Chase Bank gets it... And my business!!! .

Horrible experience and waste of time every time I make a trip to this bank. NOBODY SEEMS TO BE WILLING TO HELP you there !

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