Dr. Shulman is an outstanding doctor with a kind and compassionate staff. I find some of the comments here complete opposite to my 3-year experience with his office.
The front office is awful!!! If calling in, good luck if you ever get through. I’m literally on hold now for over 10 minutes and this is after being on hold for 5 and then being hung up on. This is more common than not. I like Dr Schulman and his nurse, but everyone else, especially at the desk are awful!!! Do not ever seem to know what they are doing or have any sense of professionalism.
Been with Dr Shulman for nine years. Incredibly caring. Calls patients himself if he needs to. Staff work hard and will always help
The people who work at that office need to go and get new personnel who actually WORK! They didn't get my prescription to my pharmacy, nor have they call me to give me a request for tests. I have called 5 times, no callback, no response, and they are not picking up the phone! It goes to the answering service at all hours. Finally they've answered, and the manager would not listen to me, hang up on my twice, and put me on hold for 15 minutes. That woman should not work there, she is so incredibly rude!!
service level is disgusting..a very long wait, there is no doctor on site, it is impossible to get through and find out any information, make an appointment, get a prescription .. I do not recommend it
I have never experience such rudeness and unprofessionalism as I have at this doctors office with the front desk staff. 1. The front desk woman that answered the phone would let me finish my sentence to what I was going to ask said “I DONT KNOW” and abruptly hung up the phone on me. 2. When I called back later to speak with the office manager about what happened she wouldn’t listen to what I had to say and defended the front office worker. She said she is the best worker in the office and said she didn’t want to hear anything else I had to say about her. 3. They said they were sending my prescription over to the pharmacy, the next day I called still no prescription.
Fire your front desk and get somebody else. There are whole bunch of other people who are willing do this kind of job and will act more respectful to the customers. Always rude as hell like i owe her something. I feel bad for this lady, I think she has very sad life
This is the only doctor that refuses to see patience. I called this morning to see if by chance there was a cancellation or opening and I was instantly told no. I guess they know the future, since 'no shows' or cancellations happen all the time. I have no idea why they don't have someone smiling on the other end of the phone helping patience they are in pain. I realize customer service in 2016 is different but these people truly show they don't give a darn. I will look for another doctor today and hope people don't call or see Valery Shulman because it is just a disappointment. Too bad, he is right up the street from me but what good does that do if you can't ever schedule an appt.
This so-called "Doctor" has wasted EIGHT years of my life. For 8 years under the care of V. Shulman I developed a number of systemic diseases due to the absence of proper diagnoses, the absence of procedures, absence of proper blood test, etc. in my case. In 2013, I had very bad skin swelling. Without treatment, the disease my body starts developing can lead to death in a short amount of time. While I was in a very bad condition V. Shulman said: "You ate something", "It's an allergy", "You're still young", "You look good." I demanded that he send me to an appropriate specialist. After countless wrong referrals from Shulman's office, more times was wasted without any diagnoses. Thankfully, I was eventually able to get a doctor who agreed to do Shulman's job. Finally, ANOTHER doctor correctly diagnosed and correctly treated my illness. My patience with the doctor completely came to an end when I recently began to explain to Dr. Shulman my symptoms which included passing out several times, a general dizziness and 42 more symptoms. Since I didn't call 911 and was helped by relatives to return my consciousness in a couple of minutes, V. Shulman accused me of lying. For the records, I'm receiving disability confirmed by numbers of CA Medical Board Certified doctors V. Shulman is NOT Board Certified and can't be considered an expert. Shulman's comments "look good equals feel good" doesn't apply to my case.THAT WAS TOO MUCH! That episode 100% can question V. Shulman' professional ethics and mental stage. Shulman's patients' lab results have always been "excellent", even if some elements are out of range. When you start asking what type of test he plans to set up for your specific symptoms, chances are you'll find NO answers. He is testing the basic panel ONLY. Why? 1. He does not know what to check. 2. He does not know how to read your result and rely on comments from the laboratory which is general, not individual !!! 3. If some items are out of range, the doctor still considers your result "EXCELLENT" because the doctor has ZERO knowledge what, for example, high levels of bad cholesterol with low glucose level are sighs for. 4. If you have out of range elements in your blood test result, a normal doctor should schedule an additional more detailed test to see what is wrong.This is not the case with V. Shulman. He doesn't care about his patients at all! V. Shulman cannot provide any proper treatment because of a lack of knowledge. If you need help to improve your health, not aggravate your health DO NOT GO to his office. If you experience same mistreatments, you should notify your insurance it can be made confidentially if you wish by simply calling and letting them know what is going on in the doctor V. Shulman’ office.
They respond when they get around to it.. I am diabetic over a week several calls several faxes still no response. Think twice. Someone is incompetent at that office don’t know who but their is no excuse for a guy who needs to keep his blood sugar down and is being ignored.maybe it’s time to move on
