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Bassett Furniture

  1. Southlake
  2. Southlake Furniture Store
  3. Southlake Hardware Store

Reviews, get directions and information for Bassett Furniture

Bassett Furniture

Description

Bassett Home Furnishings offers the latest furniture styles with unmatched custom capabilities, free in-home design visits, and coordinated decorating accessories.



"At Bassett Furniture, get quality without compromise. Shop our wide selection of bedroom, dining room, living room, and outdoor furniture, plus fun furniture accessories like lamps and rugs. Or customize your perfect piece in our design studio. And if you need a little extra help, our interior design consultants are available to help you make that perfect piece or perfect room. Shop online today or visit us in-store!"
Address: 2261 E SOUTHLAKE BLVD BLDG G, Southlake 76092
Phone: (817) 796-8034
State: TX
City: Southlake
Street Number: 2261 E SOUTHLAKE BLVD BLDG G
Zip Code: 76092
categories: furniture store



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Reviews
Customer service? How about any service. 15 minutes later and I had to go track down someone in the back to see if anyone was working there. Nice furniture tho I'll try another location. Maybe.
During one of Bassett's many summer sales, earlier this year, I decided to do a complete family room make-over. Choosing, mixing, and matching the uniquely patterned fabrics for the chairs and sofa became so easy and fun. Catherine designer has extensive knowledge and experience and she more than met my expectations; she also stayed committed to my goals and preferences. I wanted an eclectic look, balanced with fun art and unusual accents. The end results have been amazing. And, all in 30 days or less - which no other store could match when custom ordering fabrics, tables, etc. The cost was reasonable, the quality is very good. Our leather recliner is stylish and very high quality. Delivery was quick as promised. The entire experience has been successful and fun. And I have an AMAZING family room! Thank you Catherine! Thanks to John, the manager, for his availability and commitment to customer satisfaction.
Let me start by saying that the furniture set we bought is beautiful and great quality. This review is about customer care/ service after purchase was done. Before you make an investment on any piece of furniture with Bassett make sure you ask the right questions. We came across an unusual situation with one of our pieces and all they have to say was... "we asked the manufacturer and nothing can me done". I would like to see the same "die hard" customer service approach they show while trying to sell you something when you need help. I understand buyer beware approach, but their lack of interest and detachment from the situation was overwhelming. I know they can't care less where I take my business, I won't go back there for sure.
I've had a few problems with my ordering experience thus far. First, the order was incorrect multiple times despite my very detailed requests aka, wrong sectional parts, wrong number of pillows etc. I finally went to the store again in person and spoke with a manager to make sure the order was correct since at this point I'd lost faith in the sales associate. At the time of ordering, the sales associate kept commenting on the local manufacturing of the couch and that we would be receiving it in 30 days. Well 5.5 weeks have gone by now and the only information I have is "sometime the second week of July, maybe." At this point I'm just holding my breath, hoping I receive my correct order and the rest of this process goes ok because I don't think I'll be dealing with this Bassett location again.
Areas of excellence: The Salesperson called to follow up several times. Areas for improvement: We received no phone calls either the day before or day of delivery per salesperson's comments. We received an email the day before that I happened to see, so thankfully I was there for delivery. The delivery men were pleasant. The only thing I noticed was that the brass/bronze finish on two of the nailheads was scraped and the bright silver finish was showing through. Thankfully, I have paint on hand for just such times but I should not have had to touch the sofa for the amount of money that was spent.
My 1st visit was in the Dallas location on Mckinney. I believe Michael was who helped us. I went to browse and ended up buying a bed frame and couch. He was awesome all through the sale with details we would had not thought off. Everyone said hi, when we walked in or asked if we had been helped. Great location! Now, when we visited the Southlake location, it was a different experience. I went in because I wanted to see if they made a smaller couch like the one we had bought or to find a love seat or something to match with it. NO ONE said Hi or can we help you, not from the moment we walked in, through the 5 minutes we sat on the couch waiting, or while we walked through the store or when we walked out. One lady at the front desk was on her phone, the other looking through fabrics and the other lady was in the back seating with a customer..I was really wowed, I thought Bassett had excellent customer service, guess we were wrong.
Aliza Mitchell was very helpful. She thought out of the box to give me an option that may meet my needs. She then wrote up a quote for me to review at home. Furthermore, I had a friend with me that was looking for something Bassett did not carry and Aliza tried to find it on the internet for her.
We ordered a Beckham 3974 Collection Sectional, 4 inches narrow on the width and 2 inches short on length. Response from Camille Stevens "this is within industry standards". It took us 6 weeks to agree as a couple and then another 4 weeks to wait for the sectional to come in.
"I was kept informed when the chairs would be arriving at the store. I ordered extra material and pillows. I thought it was an excellent way for me to prepare the area where the chairs would go. I had made a lot of changes in my family room. I was very happy with the service I got at Bassett. Mr. Maine was a very nice person to follow through with my purchase. Thank you JHS"
Purchased a new sofa and chair from Bassett. Everything was handled very professionally. From the original order to scheduling for delivery, perfect!
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