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Bassett Furniture

  1. Chestnut Hill
  2. Boylston Furniture Store

Reviews, get directions and information for Bassett Furniture

Bassett Furniture

Description

Bassett Home Furnishings offers the latest furniture styles with unmatched custom capabilities, free in-home design visits, and coordinated decorating accessories.



"At Bassett Furniture, get quality without compromise. Shop our wide selection of bedroom, dining room, living room, and outdoor furniture, plus fun furniture accessories like lamps and rugs. Or customize your perfect piece in our design studio. And if you need a little extra help, our interior design consultants are available to help you make that perfect piece or perfect room. Shop online today or visit us in-store!"
Address: 174 BOYLSTON ST, Chestnut Hill (Massachusetts) 02467
Phone: (617) 243-9800
State: MA
City: Chestnut Hill
Street Number: 174 BOYLSTON ST
Zip Code: 02467
categories: furniture store



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Reviews
Absolutely the worst! Poor quality, terrible customer service, and crooked financing options. Find some place else that is in your budget, and you will be happier you did.
If I could give this place negative stars, I would. We bought couches and were told by the sales associate, Denise Chestnut Hill location, that they were in stock, ready to ship and would meet our desired timeline. Timing was very important to us, as we were moving into a new house and have no furniture. The furniture is fairly expensive, but we were willing to pay a high price for furniture that could arrive in a timely manner. We are now going 3 weeks without furniture to sit on. We cannot return the couches and buy something else, without being charged a 15% restocking fee. It's also impossible to get straight answers on timing; each time we call, we are told something different. In addition, it's clear that this company doesn't care much about their customers or the customer experience. Their attitude is that there's 'nothing they can do', even after I offered a few basic suggestions such as provide us a discount, or arrange for the furniture to be delivered to my house ASAP after it arrives at the local warehouse as it can take up to two weeks to get your delivery 'scheduled' even once the couch is just miles from your home. Hard to believe that no one at the company can take such basic, relatively inexpensive, actions to try and mend a customer relationship. As a result, I'm left to assume that they just don't care about their customers. I suggest you NEVER shop here. This was my first experience with the company and it's not something I will ever repeat again.
I ordered my custom made bed in May and was expected to get it delivered By August. It is now October and got delivered 2 months later than it should have and they can't even assemble the bed because of "quality control issue". This is extremely disappointing especially for a bed that cost $3,000. I DO NOT recommend Bassett Furniture ever just in general.
Worst customer ethics and policy. They tried to deliver fully assembled head board of king size bed with glue sealed legs with supported planks restricts the turning which they cannot take to stairs because stairs have turns. They said it’s no fit and took the bed back. They have no option for supporting or refund fully. They have a restocking fees for items which they were unsuccessful in delivery because of their faults in pre-assemble design. They customer service advise us to keep it in garage, I hope they don’t sleep in garage. I will suggest there are much better options for buying furnitures with good Support and ethics.
We had a fantastic experience customizing a sectional sofa for our new home. The process was so easy and seamless. We got to pick every aspect of our couch from fabric to cushions to legs to details. Ramona was fabulous, kind and patient while I had moments of indecisiveness. Of course wait times for couch arrival are outrageous during Covid times currently but that’s to be expected everywhere. They quoted us 20-25 weeks with customization while crate and barrel was 30 weeks with the 2 fabric options in store. I’d say that’s away better and we get exactly what we want.
Zero stars. Terrible experience. Boils down to setting incorrect expectations on availability and timing followed by worse customer service. We entered Bassett with clear expectations on our timeline to receive the furniture which was known by the design consultant Denise. We found items that would arrive by the end of the month, subsequent signed invoice said the same thing. Three weeks later, nothing. Bassett could be more upfront on timing but chooses not to, why?, because they don’t want to lose out on the immediate sale, but are blind to the lifetime customer value. Surprising for a public company. Furthermore, not one of the customer service employees seems to care or is empowered to do something about it. To add insult to injury, these employees are also given conflicting systems to provide information. The phones think the order is coming in 3 weeks and the store says 2, how is this possible? I would think the company would have a consistent way to track the hundreds of thousands of dollars of inventory moving throughout the country, but I guess not. Do not shop here. Nice to see couches in person but this is a reminder of why better run online businesses will continue to eat your lunch.
I have never had a more disrespectful experience in a retail store in my entire life! Do not even bother going to this store. The sales associates are only interested in helping if they can make an immediate sale, and if you do not make a purchase they turn cold as ice and can't be bothered. They are clearly not interested in upholding the reputation of Bassett because other locations are much more accommodating and the associates couldn't be bothered with my questions regarding fabrics and options. The associates should be retrained on customer service and basic manners. Corporate headquarters should investigate this location for poor customer service.
Janice Is an incredible designer! So efficient but also customizes to your preferences while sharing her expertise. Great quality, have been a Bassett customer for years.
Great sales pitch. Lousy customer service after purchase 3/23/16 $3,264.64 & delivery4/20/16. Paid $299.00 for the Gold Complete Protection. The certificate was to be given at delivery. I still haven't received it after numerous calls, survey responses and e-mails.The sofa was shorter width than what was estimated.
A mesmerizing showroom with very attractive soft furnishings. Attentive and helpful staff. The perfect place to buy furniture!
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