Baystate Health Systems

During my visit to Primary Care Hospital, I experienced a series of unfortunate events. The reception was disorganized, leading to an extended waiting time even with an appointment. The staff, although polite, seemed overwhelmed and often provided contradictory information. My concerns were not addressed adequately, and the overall hygiene of the facility was below par. I hope the management takes note and works on these critical areas to better serve their patients.

People working the front are capable of simple tasks, but don’t ask for anything complicated. Doctors here are mostly in a bad mood that I encountered. Nurses seem to be okay, however at least one yells and is not pleasant. Overall I’m not sure how this place keeps an accreditation. But the worst is no one seems to be able to consistently and accurately read when your appointments are or book appointments in the future. Edit: I’ve complained already and nothing was done. My entire family has had major hippa privacy problems here. This entire hospital is a joke and should lose its license to operate. Next time I see my lawyer I’m litigating.

Still making sure we wear masks, that's a good thing. My doctor and my experiences at Baystate is the only thing I can comment on. My doctor is great, we have a good relationship and he listens to me. If I have concerns, I usually bring in a list and he listens to every single thing on that list, in fact he's actually taking a list out of my hand and looked over it himself. I've had problems when he wasn't there, the on-call doctor was very thorough, and I'm thankful for that, I just happened to need x-rays and antibiotics. I would definitely personally recommend my doctor anyone that asked, but I'm not comfortable putting his name out here on the review.

This office has been putting me off since the end of April. First it started with Dr. Oh in the Springfield office. He didn't want to see me because they said they couldn't help me. this is after they told me to get an MRI and a referral from my PC. Which I did. According to the office, they finally looked at my MRI and confirmed that they couldn't help me without seeing me or talking to me. Then they referred me back to the place where I had my first back surgery in 1999 by a Dr. Mick. and this place no longer has an orthopedic surgeon or anyone that could help me. My PC called Dr. Oh's office and tried to figure something out. Nothing was done at this time. Then they mentioned another doctor. Which I apologize because I don't know his name. I was actually supposed to see him today 8/11 but was unable to keep the appointment. This was for an evaluation in the Longmeadow office at 21 Dwight Rd. I had called them to let them know that I could not make this appointment and the woman I spoke to, was very nice and rescheduled my appointment for November 1st. 1 hour and 15 minutes later, another women called from the office and said that this doctor doesn't want to see me because I already had back surgery. And all along these two offices knew that I had back surgery in 1999. This is only my opinion but I'm gathering that they don't want to see me because my insurance is Medicare and Medicaid. At that point, I told the her that I never want to see anyone in that office because they seem to be incompetent. And they have lack of communication within the office. In my opinion they don't appear to really care about their patients or potential patients. If I could give this office a 0. I would. I may be the only one or maybe other people have shared the same experience. Good luck to everybody.

So far, I'm happy with the service, expertise, and physical therapy

I have to go for weekly blood draws. I have anemia where I need blood transfusion regularly. My veins do not like needles they move. But these nurses at this laboratory are good. Gillian is amazing never feel the needle and a new girl who just started forgot her name is okay but she hurts me when she draws the blood she fishes for my vein. Unlike Gillian who holds my vein down with her finger gets it. And Pat Is also wonderful same thing holds the vein with finger so it doesn’t move and gets it. Hopefully they can train the new girl to be like them. nobody likes being a pin cushion or fishing for veins.

New office is super nice! Waiting room is modern and cumfy too

I agree with Gary. The building is just beautiful! The receptionists in the lobby, along with Connie in PT are warm, welcoming and helpful. I received a thorough and professional evaluation from Tim and his intern CJ from AIC. I felt listened to and had all of my questions answered. Preliminary steps were taken to address my pain and I was assigned a therapist. Regrettably, my first session appeared to be unplanned and a repeat of my evaluation session. I understand that this happens from time to time. No harm done. I have made other arrangements but appreciate the positives that were in place.

The best clinic ever love how everyone treats me and I will recommend it to everyone today..I went to do a mammogram and the person did the test was super gentle she is the best employee excellent job... I'm satisfied

Terrible the service here, always is something, the front desk people talking to the people very rude.