I never write poor reviews on companies. I normally go with, “if you can’t say something nice, don’t say anything at all”. Well this is the exception. I am 63 years old. I have moved to the east coast twice, along with moves within Southern California and the New York Tri-State area. I am also an interior designer for close to forty-five years. I am very familiar with the moving of furniture. And in all my years I have never experienced anything like the appalling service I received from Bekins Storage Solutions, Santa Fe Springs, California. Many of my furnishings were in storage for close to six years with Bekins. When picked up from my home in Newport Beach, initially everything was professionally and neatly packed into large wood containers. Everything inventoried with “check off” sheets and numerical inventory stickers. Over the years I had paid Bekins tens of thousands of dollars for storage. The day my furnishings were delivered it was the furthest thing from professional. They did not watch the truck properly and my items began to get stolen off the truck. Repeatedly I asked for them to watch the truck. But they did not. Also, they chose not to carry the boxes up the stairs, but to throw them up the stairs. This causing many boxes to become damaged. My Donghia sofa had been re-wrapped in movers blankets, not the original ones, but ones that had oil stains and tire marks. Somehow while my items were in storage, they were ransacked, with many things stolen or broken, and no longer useable. Over $20,000 worth of loss and damage of my personal furnishings. Bekins took absolutely no responsibility for any of this. I highly recommend, DO NOT USE THE SERVICES OF BEKINS MOVING SOLUTIONS, SANTA FE SPRINGS, CALIFORNIA.
Beware- tools stolen and increase charges and broken items. This was for a move from CA to CT. Bekins rep, came out and quoted $9000 for 4 bedroom house and they would pack stuff in garage since my husband was already working in another state. Movers arrived and weren’t aware that they needed to finish packing stuff even though I suggested to rep that they should arrive Day before to pack. Well, when they arrived it was chaos, towards the end they were so tired that they were throwing fragile things in boxes without packing paper, forgot items in garage, I had to leave pricey items. Then I get a phone call that the price was $11000 because of weight. Well, by then it’s too late to go with another company you’re forced to continue with their service. When we arrived at destination, we discovered many items broken, tools stolen so my husband’s entire set was useless without chargers. On our way back to CA in 2022, we used PODS and movers from Uhaul list. Put AirTags inside PODS to track locations and they worked perfectly. Total cost was $8200 from CT.
