Best Buy

Had to purchase another wireless earphone set. Lost the first one. Originally purchased on Amazon July 2021 for 25 bucks, now they are 44- 47 bucks with tax on Amazon, but they're refurbished. Found them at Best Buy for 49-54 bucks w/tax and they're new. Same great quality and lightweight. I wasn't disappointed with the lost set. They deliver great sound and are easy to use. I ordered on Sunday night and was able to pick up on Monday. I did a drive up order and they were out within minutes of my arrival. Wish there was some discount code or something. How do you go from $25 to $50 in less than a yr? Oh, they also come with a few months free, subscription to Apple TV, music and news.

Bought a tv from here for curbside pickup. The tv fell out the box while a Best Buy employee was carrying it. I asked for them to add the protection plan and they should pay for it as they dropped it, as you can’t see if anything came loose inside they said know and blamed LG for a bad tapering job. Taped the box back up and put a potentially broken tv back on the floor.

Everyone is always friendly and helpful in store. I wish the curbside pick up was either better staffed or more organized. I used to be able to drop by, pick up my order and go. Lately it’s a 15+ minute wait, so I just walk inside eventually and pick up my things. Might just be a product of the holidays.

I had a problem with my TV that was under warranty and they came out and couldn't repair it so they sent me into the store to get a TV in its place. When Sears was in business my fridge went out under warranty and the parts were 2-months out and they told me to get dry ice until the parts came in...I don't miss Sears The entire experience with everyone at Best Buy was Perfect and Exceeded Expectations! My thanks to Jason Jones the Assistant Manager and my special thanks to the technician Josh for his professional installation of the new TV and his help in getting me to understand how to operate the TV.

Best Buy adopted a new strategy, one of its employees stood by the entrance collect your name and whatever you wanted to purchase, direct you to the specific location . After which one of the assistant would be approach you for support. I'm not sure the same strategy applies in all the locations around the country.

I bought a television from inside the store, paid for it, It was supposed to come from the warehouse and got canceled twice. No explanation given, no email sent, and the store does not help or compensate you at all. Not for sitting at home waiting or having to come back to the store. I guess its me and walmart from now on.

Michelle was such a great help!!!! So patient and informative. Spent 2-3 hours with Michelle, the Best Buy rep, because Verizon’s system kept shutting down. I went through Best Buy for purchasing the IPhone 14 and Michelle answered every question and fixed every problem! Me and my NEW IPhone 14 thank you Michelle!!!!!

They only people that were helpful at this location were those who checked us out at the register. The rest of the staff were talking to each other offered no help even when asked questions. Pointing fingers and saying go that way, was not assistance. They were not available to ask or answer any of my questions.

Called them 4 times waited on hold each time for customer service to actually transfer me to the store. Came to the store to do a warranty exchange wasn’t able to and they said their phone never rings. Ghetto ppl ruin it for normal customers. Most of the associates look the other way when you ask them for help. It’s sad.

Mixed bag. One of the supervisors/managers always seems to be having a hard time and so inconvenienced by literally everything. The shelves are half empty but ita a pretty chill location and convenient.