Very rude and unprofessional. When we confirmed our appointment this morning over the phone Brian was very short with us then, even though we'd not worked with him before. Then, when he arrived, our mechanical room was not as clean as Brian would've liked and he made that very clear. Instead of nicely asking if we could move some stuff, he immediately snapped and told us "this room is disgusting." Great way to start it off! I didn't appreciate that comment so my response was "I'm sorry, that's just the way it is." If he would've been even the slightest bit understanding that we're a working restaurant with a cluttered mechanical room, then I might have been much more accommodating. Then, my manager came into the room to get a mop because we had a spill in our dining room, and Brian very aggressively told her she was going to just have to wait because they were in there trying to work. She was very taken aback but grabbed the mop anyway. She even came and told me "I'm not sure who those guys are but they were just really rude to me when I was trying to get a mop." When she returned the mop to the room, Brian said to her "I'm not trying to be rude but this room is a mess and it shouldn't look that way." The next thing we know, Brian and the other man with him walked out to the parking lot, got in their truck and drove away. We called him on the phone to figure out what was going on. We even commented that he was short with us on the phone that morning when confirming the appointment. We asked if there was some sort of miscommunication or something that had made him so mad and he proceeded to say "I TOLD YOU THIS MORNING that I needed 3 feet of clearance around the breaker box." We simply don't have this much space in a small restaurant mechanical room and yes, there was a tool box and a rack with cleaning supplies in the same room, as well as our hot water heater, which obviously can't be moved. The next thing we know, Brian came back into our store and said "I'll apologize, but when I tell you this room is a mess and you respond with "that's just the way it is" it really pisses me off." I was so shocked that this was his way of trying to handle the situation that I just told him. "You're really rude. We'd like you to just leave." They also took the door off our breaker box and didn't replace it after they walked off the job. attaching photo After looking at his business card I realize now that Brian is actually their customer service supervisor. Yikes! Needless to say, we will never use BEI again.
Good company with great morals! Keeping a close friend employed after a terrible skiing accident! Employees and they’re family’s matter, glad to see there are still company’s that care. So grateful he works for such a wonderful company. Thank you bills electric.
