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Binswanger Glass

  1. Fayetteville
  2. Fayetteville Hardware Store

Reviews, get directions and information for Binswanger Glass

Binswanger Glass
"For over 150 years, Binswanger Glass has shaped the built environment with award-winning architectural glazing solutions. The foundation that Binswanger Glass built in 1872 still holds true today; quality products, excellent service, and competitive prices. As the largest and most experienced full-service flat glass company in the US, we offer a complete range of products and services from home renovations and repairs to glazing entire buildings. Regardless of the size or scope of a construction project, we design, create, and install all types of products with safety and sustainability top of mind. Trust your next new construction or renovation project to the experts in glass."
Address: 1766 N College Ave, Fayetteville 72703
Phone: +14794434373
State: AR
City: Fayetteville
Street Number: 1766 N College Ave
Zip Code: 72703
categories: home window service, hardware store



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Reviews
Do not do business with Binswagner especially if your sales rep is Thomas Strickland. He will not reply or do anything! I got a quote and called to schedule an appointment that was on June 15th it took me a week to get Thomas on the phone at first I thought they might just be busy which is fine I understand that but that is not the case. Thomas schedule someone to come out and take measurements they came on June 28th . After the measurements were taken the person who came out to measure said that the entrance to our shower would have to be changed to match what we wanted to have installed. That was an inconvenience but we were able to talk to our contractor and get it situated. We were able to get it fixed and they came out to re-measure around mid July. It is now August 16th and I still have not had Thomas reach back out to me I attempted calling the office, his personal number, and even e-mail and they will not answer. The office staff will cover for his incompetence they have told me that people leave early on Friday and that they work from how to call their personal phone which he does not answer. I strongly recommend not to do business with them. All we wanted was glass for our shower not too much to ask for.
I've been using this company for years now for windshield replacement and couldn't be happier with the level of service provided and the professionalism provided by the technicians that have done the work for me. I just had two windshields replaced and was extremely impressed by the work ethic of the gentleman that did the installation. He called to confirm the appointment and timeframe, he was here on time and was done with both vehicles quickly. If you need your windshield replaced through your insurance company or paying out of pocket, the prices are excellent and the service is second to none. I will most certainly be using them in the future as they have a customer for life. I would highly recommend them to anyone in need of their services and I'm sure you won't be disappointed. Thank You for taking such good care of my vehicles! I look forward to doing business with you in the future.
Horrible service. I first reached out to this company at the end of Sept after they were recommended to me by Glass Doctors a wonderful company that unfortunately didn’t have the product to take on a project I wanted. After having a productive conversation with Larry Nida on the phone and via email over two days, Larry said he would get me a quote. This quote never happened. I followed up with him via email three times over the past month plus and once via phone when I spoke with him. Still, no quote or response saying anything at all. Very unprofessional. If a company is doing so well that they don’t need any new business, maybe just say so to begin with and save everyone’s time.
We needed to purchase 4 panels for a China cabinet that needed glass replaced. Glass is excellent quality and very well done. However, on the phone, their customer service was lacking. Poor interpersonal skills. When my husband went to pick up the glass, I sat in the car and watched the gentleman walk out right past him and to our car without saying anything or showing my husband the glass and placed it it in our car along with the receipt and walked away. Mind you, he had just stepped out to deliver glass to another vehicle and he spoke with them for about a minute. I know with Covid-19 less talking and less interaction is necessary etc. but I've not had an interaction quite like this. Again, the glass is very well done. Customer service not so much.
I had a cracked windshield that had needed to get fixed for a while, I called around to get quotes and finally found Binswanger Glass, their prices are extremely fair and they came to my house to get the job done. I was given a 2-hour time frame for them to come by which was much better than the 6 hour time window another shop had given me, for twice the price! the repairman came by promptly, was super friendly, and did a great job in less than 15 min! I would highly recommend them for glass repair.
Outstanding customer service! Herbert was the technician who came to my home to replace my glass. He did a wonderful job! I couldn’t be more pleased! Thank you all for treating me with respect; it goes a long way in today’s world! As consumers we have choices and great customer service will separate the goods guys all the time!
Wow. I don't know how these people do any business. I made four attempts - four DIFFERENT ways - to get help for a new shower door. I called first, the man who answered knew nothing about even setting up a quote and sent me to a salesman's voicemail so I left a message. No call back so I went to the shop in person. The guy at the desk wasn't familiar with how to get an estimate for a shower door or how to schedule anything. He gave me a brochure and wrote another employee's email address on it and told me "he's good with email; he'll get right back to you." Well it's been two weeks since I wrote that email and no word from that person either. So I completed the online form for a quote where it's promised "You will receive a reply within 24 hours." NOPE. Nothing. So yeah, I found another company to go with for my shower door, because if they're not even going to respond to four different attempts to contact them for business, I wonder what quality of work they'd even do. Actually I wonder what they even DO there if it's not answer potential customers and the guy on phone and at the front desk doesn't seem to know anything...
My experience with them was nothing short of superb. Called me a few days later after cutting the glass to inform me it was ready for pick up. I'm a big strong guy but my homie at the front desk told me to take a break lol and he carried it out to the car and loaded it as well. If I ever need more glass cut my first choice would be Binswanger. Great service and greater people. 5 stars
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