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BioLife Plasma Services

  1. Douglasville
  2. Douglasville Health

Reviews, get directions and information for BioLife Plasma Services

BioLife Plasma Services
"BioLife Plasma Services is an industry leader in the collection of high-quality plasma that is processed into life-saving plasma-based therapies. BioLife is currently evaluating potential changes to pandemic response for donating plasma. This may include changes to mask and social distancing requirements in line with the CDC and local regulations. Please ensure you review the postings at your specific center for applicable changes that will go into effect on 3.28.22."
Address: 3026 Chapel Hill Rd., Douglasville 30135
Phone: (770) 942-3500
State: GA
City: Douglasville
Street Number: 3026 Chapel Hill Rd.
Zip Code: 30135
categories: blood bank


Opening Hours

Monday: 11:00 - 19:00
Tuesday: 06:00 - 19:00
Wednesday: 06:00 - 19:00
Thursday: 06:00 - 19:00
Friday: 06:00 - 19:00
Saturday: 08:00 - 17:00

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Reviews
My experience today has been really great. From beginning to the end. Did not have a long wait from the front and getting to the back was a smooth . The phlebotomy, Nicole who is well experienced an excellent sticker. As far as improvement, the music is somewhat can be too much with the hard rap. Also at times the lines can be really long wait if one person working upfront. Fridays seems to have more workers and the pace moves faster.
I have been coming to bio life at this location for a few years now it use to be a easy in an out process. Now it's becoming more of an all day experience due to the lack of staff. With that being said the staff that is here is amazing. They all work together and try their best to accommodate the heavy work load . I myself work in health care and can appreciate to see such great team work and the customer service your team provides to all of us is amazing. My only suggestion is to try to provide your team with more staff they really are doing their best with what they have. But hiring a few more people will definitely lighten the load on them .
I stopped donating in spring of 2021 due to excessive wait times more than 3 hours. I decided to give it another try recently & have been disappointed to see that nothing has changed. I have tried all different times & days & what used to be a 1hour visit easy is now a 3 hour if not more commitment. Having people wait this long with no where to sit other than the cold floor is inexcusable. I don't even understand why there is an appointment process? There is no way they can accommodate that many appointments with one person checking vitals. Yesterday, I waited for 1.5 hours just to have my vitals checked & I finally just left when I still had 5 donors ahead of me in line. I enjoy donating & the cause is something that is very close to my heart. However, its become a chore. It appears that this location is more about cramming the max amount of people with no regards to the overworking of their staff. Every staff member has been so pleasant even under such a heavy work load. I have family members who donate at other locations & they don't seem to have this problem. I wish this location could figure it out. Its a shame.
Friendly staff. So far after returning, wait time hasn’t been long. Although resolving one issue too a while getting to resolution, it was resolved to satisfaction. After receiving a low protein reading in the midst of being a return donor, it too a second test sample. The time expired and could not be reset to complete the return donor compensation. Would be nice to have a way of extending the expiration date to complete the return donor compensation.
they are horribly understaffed, but the volume of people coming in has only grown with Covid restrictions being lifted. 9/15/22 got in at 8 am, only one person doing the screen ins, at least 20 people waiting in line to either get screened, or hooked up. only 3 people actually doing the hook ups, even though they have a ton of floor space and machines, they only use about 12 of them. the employees that are there are doing their best with what little they have. you will, no matter what time you go in, wait for multiple hours.
Gave them a final chance. Had stopped going last year because I received a hematoma from a tech who was in a hurry and went fishing for a vein which ended with her tapping across the top of the vein. However, decided to give another chance after reading positive reviews. Based on my experience, those positive reviews are probably bought. It appeared that things had actually worsened with even fewer staff only one person doing checks with a line of donors at least 20 deep. Meanwhile, the previously nice staff the one saving grace for this place appeared to be replaced with rude techs. In fact, the tech who did my vein check was so rude that I just decided to leave. It's solely about profit in this location even at the cost of safety or competency. Donors - it's not worth what they pay you for the risk of injury at this location.
My experience has been ok for the most part. BioLife just needs more staff. BioLife as a company needs to treat these employees a lot better so they are not short staffed. Going later donors have to wait hours to do so. Things do have to change. It would be nice if BioLife tan the same before COVID hit. Most of my time has been on the good side. Just a few instances.
The staff welcomes donors with a smile. That smile lets me know that everything is good.. Nicole is very warm and it appears that she is enjoying what she does. I feel comfortable in coming here to my Plasma.
My first donation went fine on a sat!! But this week I tried to donate early morning lines are ridiculous and the staff does not go where help is needed! The sat staff was amazing the weekday staff not to much!! I was treated rude and just incorrect info given causing defer which I was unaware of they gave a coho credit but the lack of accountability as a team and business I’m unhappy with! I try to be pleasant but when I feel the negativity flowing had to keep my composure. I did give a 5 star but I have to retract it sorry I care about all people’s wellbeing
Me and my husband use to go but like everyone is saying, "the scheduling needs serious work!" I don't need the money. I like helping people, but my time i can't get back. We would continue if we didn't spend 6hrs trying to help. My time is valuable and technically I'm losing money when I donate cause it takes away from my real job. The donation specials are still not worth my time so if you can give specials when I don't come you can give specials when I come, it not worth my time sad to say I really would like to help!
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