BJ's Wholesale Club

Great prices when you buy in bulk. You do pay a price to become a member, but then you save quite a bit. The quality of the products is very good. The only thing that I dislike is that even though you pay a membership fee, you still are directed to self checkout. If I pay a company to shop I think they should be willing to provide excellent service like humans at checkout.

I was very disappointed when after shopping and getting five items, I found the checkout line going from one end of the store to the other. I checked and found many checkout lanes not staffed and many self service checkout lanes not operational. I find it difficult to understand why after paying for a membership to a club that I should have to wait 20 minutes to checkout. I tried to call customer service to ask why this was and found that I would be on hold for a considerable amount of time. There is no good excuse for this!

The new manager Steph and her staff at the deli in Wallingford are amazing. Such a huge difference in a short time. seriously. Her attitude and demeanor shines through in their teamwork and friendly attitudes.

I would give this place zero stars if I could. This place has horrible customer service. I bought 5 bags of grinder rolls for my son’s first birthday party, I did curbside pickup because its easier with my young son. I got home and noticed the next day that all the rolls were moldy and I had thrown my reciept away. I wanted to exchange them, I got to the front desk and Adriane was working. She gave me an attitude because I had no reciept. She huffed and puffed while she called for help and then she told me to wait ‘over there because thats going to take a while.’ Meanwhile there was a line behind me. She helped 2 people before trying to help me. I finally spoke up and asked when she plans to help me, and she said that ‘thats going to take a while.’ I asked why she was being so rude to me, she gave me no answer but continued to be rude. Eventually she got my rolls rung up and needed a manager override, so manager ‘bonnie’ came and hit the wrong button which cancelled my entire order. No apology from anyone. What should have taken 5 minutes took 20 and not a single person was kind to me. I will be cancelling my membership and I will never go back here, I hope these people are fired. They really shouldn’t be working in customer service anyway.

Women's bathroom was disgusting. Pipe dripping rusty water back near the cold cases and freezer sections n in the back. Manager seemed apathetic when approached about the state of the bathroom. Just drive the extra miles to one of the other in the area.

BJWholesales Club is unique positioned compared to Cosco in its product offerings. You like, or you don't like the store. This particular store lacks alcohol section; but, has the gas. Usually clean and well stocked. Rarely crowed outside of holidays.

Not a good place to work for orientation I was given water but first day wasn’t able to get any water even if I was paying I was told to sit and stay Shirley is the manager that is not professional at all at her job

Like all the super market type stores on this road in Wallingford, the prices are high. The BJ'S in Manchester CT has lower prices.

I asked an employee at the service desk about a floor model tv that was for sale. He said to just take it off the shelf and bring it to the front when im done shopping. When I was done, I brought the tv to the front and the woman working there started freaking out about how I wasnt supposed to take it off the shelf. She then started to act like I was trying to steal a TV and questioned everything about it. Another worker told her it was supposed to have 10% off the floor models and she refused and charged me full price. This woman needs help and should not be working at the service desk. I will be going to Southington BJs from this point on.

The bakery is super accommodating!! They helped me get the perfect personalized cake for my daughter's birthday... same day! You can't get that anywhere else...