BJ's Wholesale Club

Recently went shopping, the cashier pointed out meat and seafood in my cart that she believed smelled bad. Thank you After smelling the items and observing the items we noticed that the items were in fact bad with expired dates. I noticed after my purchase when I got home, that some of my packaged produce was also bad and expired. Membership should cover quantity as well as good quality and outstanding customer service. I can buy expired items off the shelf from other local stores without paying a membership.

I love being able to buy bulk, prices unfortunately are getting high everywhere. But when I go to this BJs the check out is so inconsistent for some people you take the receipt and sign off others you dig through the cart to count items like your hoping to catch an extra item like they steal. Please be consistent on how you check carts so people don't feel targeted.

Am I the only one tht has an issue with commanders fan lady at the exit…I can be checking out and see no line soon as Im done the line be damn near back to the register and it happens every time she is there. Then she over or under counts my items-she is also not welcoming at all!

I do not care what customers are saying about this place because I don’t live here anyway but being a trucker making delivery here, I’m concerned of the difficulties other truckers will face of coming here. Look, if you’re a solo driver with sleeper cab , don’t come here unless you have no choice because the only way to put a trailer in the whole #1,2,3,4 is to blindside it. Done‍… not coming back here.

Impossible to get propane filled. One guy working the entire auto department. What a joke, you pay a membership fee for this. SAT for 25 minutes, didn't even get a look up. Costco, here I come.

Latika or shalika or whatever her name is at customer service was very rude and sounds like she don't like working there, i wait on the phone for 15 minutes but no service was provided. Bj's is a good store but the customer service people are the one that makes you feel that you don't want to shop there anymore. Horrible customer service. Bj's please train your people to be nice to the customers.

There is an employee that was working in the produce department. He's a heavy set, black man. I actually saw him raising his voice to a customer over something I'm not sure of, but what I am sure of is if he was speaking to me that way I would have spoken to the store manager. And then I would have called b j's corporation for customer complaints....That type of behavior is so uncalled for!!!

Hey you guys! I BJ’s. But I felt compelled to share my experience with their scan as you go option that is offered on their app as a convenient alternative to waiting on the checkout line. Is it really? Check it out. Overall, I have mixed feelings about Bjs Wholesale Club in Waldorf, MD. On the one hand, I absolutely love the product selections and the savings and values that are available. The prices are great, and there is always a wide variety of products to choose from. However, my experience with the "scan as you go" feature was less than ideal. While it is a convenient way to shop and save time waiting in the checkout line, the process of having a staff member rescan and double check everything in your cart at the end was frustrating and time-consuming. ‍ This added step completely negates any time saved during the shopping process and can be a major inconvenience for customers who are in a hurry or have other obligations. Furthermore, having a staff member double check everything in your cart can also create a bottleneck at the exit door, causing delays and frustration for other customers who are waiting to leave. This is a major flaw in the system and can be a major annoyance for customers who are trying to get in and out quickly. Overall, while I love the product selections and the savings that are available at Bjs Wholesale Club in Waldorf, MD, the issues with the "scan as you go" system are a major downside. It's a shame that such a great shopping experience is marred by this inconvenience.

I do most of my shopping here. I was surprised by the variety of items they carry. It's so convenient to buy in bulk and less expensive, too.

I don't like leaving bad reviews but this place needs a complete make over. It's obvious that management just doesn't care enough to train the employees properly. I have never had a good interaction there. From the dead rotten plants at the entry to the non helping staff at the deli. Management sucks!! You can tell they are understaffed in some departments but yet you see people in BJ's approns/vests walking around doing nothing. Even the front end people that help with membership have a bad non helping attitude. It's like everyone at that store is overworked and stressed and they have lost the ability to care. The only reason we go back ... prices. Tear it down and start over. You can't even buy tires there... there is only one person working at the tire shop. I can go on and on. Not to mention the rude lady at check out, the trash outside the store, the parking. It's exhausting to go there. ‍ Sad honestly. BJs Wholesale you have to do better or just get out of Waldorf and make room for a better store.