BlackHawk Jeeps

My sales person Kevin Miller was awesome and so is Andrea such great service. All the staff is nice and takes good care of there customers. This is our second car purchase from them and still one of the easiest processes I have ever experience. Thanks for the great service. We love Our Jeep

Mike, the sales guy, was cool. Straightforward and direct. However. A flap on the right side of the front seat interior was hanging loose during the test drive. I was told this would be fixed. It was not. I arrived with loan financing already, but they wanted to check for new offers. Car salespeople love doing this. I hate it. I said they could run it for exactly one other bank. They ran my credit 5 times. 5 times, they ran my credit. Which, as anyone knows, looks terrible on your credit report. 5 times. I did not approve of this. I specifically asked for it not to be done. Point of fact, the interest rate they achieved was WORSE than the offer I already had from my own bank. I will not be returning to this location. I will not be recommending other people to visit. I am very disappointed. Even when these dealerships tell you they will be above board, it is all lies. It's a shame, too. I'll be taking my business elsewhere in the future, and taking my car to a mechanic to make sure they didn't saddle me with a malfunctioning vehicle, else it will certainly be returned.

The sales people are great. This 1 star review is solely for the service center. Absolutely horrible communication and even blatant lies, like telling me a part that was needed was back ordered and could take ‘days, weeks, months, there’s no way of knowing’ only to have the Easton Jeep get the part for me in 2 days. Annapolis Jeep scheduled me for a Friday but then told me they couldn’t look at the car until the following week why did I make an appointment?. They then kept my car for a full week with little communication and then gave me the car back, telling me it was safe to drive, with all the lights still activated on the dash. The car felt completely off when driving it; nothing was fixed. Going to the Easton Jeep was by FAR a better experience - worth the drive for the friendly staff, great communication, and quick turnaround.

Thanks for a great purchase experience! I had not initially considered a Jeep Gladiator. I am glad I decided to go look and take one for a drive. It checked all the boxes. TJ was a terrific sales associate and did a great job answering my questions. I wanted to work with and support a local dealer and Bayside definitely made a me feel welcome. Update ————- This is NOT a retraction of my original experience, which was exceptional. This is specifically to address the finance company Stellantis. They are incompetent. They called numerous times to collect for an on-time payment that was withdrawn from my account weeks prior, saying I was past due. I received no proactive call from Stellantis for an appropriate resolution despite numerous calls from me. Their Google reviews speak volumes, with 61 reviews averaging 1.3 stars. While Bayside Jeep does a great job, unfortunately the financial company they are saddled with is utter garbage. PLEASE shop and buy from Bayside, but DO NOT use Stellantis Financial as a lender if at all possible. If I could terminate this Stellantis lease and start over with Bayside from scratch, I would do it.

It is refreshing to buy from a car dealership that is straightorward and honest. Everyone we met was a pleasure to work with. We bought a '24 Jeep Rubicon. 4XE. The salesman, Dave spent a lot of time going over everything with us. He setup our phones, and made sure we were comfortable with all the features before driving it off the lot. We traveled about 200 miles round trip to make this purchase and would gladly do it again!

They have had my car for over 21 days, power train warranty on my transmission, I have been extremely calm. They refuse to fix my car and will not give me a loaner. They will not give me a car while they will not fix the issue with their car that is under warranty. I know the people on site are not to blame but I have a job that relies on my car and this is unbelievable

I had a fantastic experience at Bayside Jeep Service! The team was incredibly attentive, and Kellie's friendly demeanor and expertise were evident from the moment I arrived. She went above and beyond to ensure my Jeep received and continues to receive top-notch service and addressed my concerns with professionalism. Bayside Jeep Service is undoubtedly a go-to place for any Jeep owner, and Kellie's exceptional customer service skills make it even more worthwhile. Highly recommended!

I went for service, and the staff were friendly and efficient. The location is a little off-putting, as I didn't see a very good parking area, but admittedly there might have been better parking near the showroom entrance. Inside, the building is well maintained and has a good atmosphere. It's kept clean and free of debris and trash. While I was there waiting for my car service, I wandered into the showroom to look at a Wrangler. A salesman, Dave, asked me if I needed anything or had questions. At first I didn't really want to take up any of his time since I wasn't car shopping, but even knowing this about me he still took time to answer my questions about the Wrangler line, the company, and the future of the products. Dave was a delight, was very well versed in the vehicles, and told me he has 18 years of experience in the auto sales industry. I was very comfortable talking to him, he answered every one of my questions thoroughly, and not once did he try to push anything on me or try to convince me that I need to buy something. The service staff were polite and attentive, and they also made me comfortable talking to them. They weren't pushy and trying to sell me every "dealer recommended" thing they could. They took care of my needs quickly, and I was in and out and on my way very easily. Good job, Bayside Automotive! You made a good first impression.

Very satisfied with the used Pacifica Hybrid we purchased, but the team was pretty incompetent at making a sale to out of state buyers. It took us over a week to make the purchase and seemed like we had to hold their hands through it. Issues encountered included: - Sales person did not know how to use PDFs or MS Word and was unable to reply to either texts or emails and keep my partner and I both in copy. This made making a purchase remotely from out of state really hard. - Unfamiliar with the tax credit for used clean vehicles EVs, and refused to provide us with documentation that the IRS website says dealers are required to provide to buyers. - Repeatedly claimed the car was a certified pre-owned vehicle it had slightly too many miles until we asked for details of the terms. - Apparently sent title documents to our State's DMV without the required signatures from the dealership still waiting for this to be resolved. - Shipped the car without the charging cable. We had to call and have them mail it. - More issues I have forgotten

We had a great experience purchasing our new vehicle. Our salesman, Mike Pagliaro, was extremely helpful from start to finish. The financing department was great as well. Thank you again to everyone involved!! We couldn't have asked for a better group of people!!