So far my experience has been horrible. Years ago i used them and They only offer temporary help for counseling but require regular appointments with the doctor and medicine prescribing doctors. They tryed to push putting my older daughter on meds when I used them for her. She just needed a little bit of help/counseling. The only helpful person was the one who goes to schools/ home check ins but to keep her I had to go to regular appointments at office. Now I am trying to get help for my youngest daughter who has had to used their crisis line 4 times when at school. They recommended inpatient or extensive care everything. This last time they recommended getting in to services with them but you have to do a intake appointments and before that you have to do a financial appointments and they are quick to reschedule you if late or missed the call at all or are missing any documents they request even if you have insurance that will cover services. The intake appointments is separate and might be several hours later or different days. It is all more hassle than helpful from my experience. Even the crisis teams just kind of help you do afind a hospital with an opening which then you have to get there by yourself and sit there while they reavauate you.
Went to a clinic today and the doctor gave me this crisis hotline to call. I thought it meant if you are experiencing severe distress you can have a counselor talk you through it, but they needed me to define whether or not I was going to hurt myself or others. Did I have the urge to hurt myself, I certainly did. Was I going to? I don't know. He asked me a question, cut me off in the middle of it, and started reciting some script about therapy even though I had already told him the doctor was putting in a referral to a therapist. I called because i was in the middle of a depressive episode and i needed someone; i did not need him to tell me how to manage my depression. What a passive aggressive way to get me off the phone. I called back later to speak to a different counselor. I told her I just needed someone to sit with me a minute. She bombarded me with questions about what I needed, why I was calling, go watch a funny show, go take a shower, should I call the police she asked, to which I replied, ma'am what are my options? I asked if there were other people waiting? She said no then asked what I needed from her. "To sit with me a minute," I repeated. I told her that she seemed like she really didn't care. She said that that was not true but essentially asked if there was anything else she could do and then I let her go. It was such a confusing experience. It could've just been me, but I feel like people need to know. If I hadn't seen these 1-star reviews, I would've felt pretty bad about that interaction.
I have always received excellent service from BlueBonnett. In 2015 I was in a dark place mentally and didn't know where to turn. I called 911 and they directed me to BlueBonnett and I can honestly say that they saved my life. I have bi-polar disorder and manic depression. After 50 years of misery I finally got the help i needed and got on the medication that changed my life. The people there have been wonderful and amazing to me and I can not recommend them enough.
While I have had ok experiences here and it's a good resource for those who do not have the funds for better treatment, I will never recommend bluebonnet. My experience with this place has been very disheartening and even dangerous. I am eagerly awaiting my new job and insurance so I can get away from this place. First off: my psychiatrist was dreadful. The worst bedside manner. I am someone with complex trauma and multiple other issues. This psych was downright rude to me when I hadn't booked an appt for 6 ish months due to depression, anxiety, and other neurodivergent reasons. She would keep bringing up, even in appts after that, how I hadn't booked more appts and how she couldn't help much since she only knew so little about me due to few meetings. It was awful for my mental health and emotions. Not to mention, upon wanting a medicine change, she switched us to a non ssri without informing me of the risks. I ended up suicidal and worse off until my independent THERAPIST told me about withdraw symptoms. Upon wanting to change back this psych gave more feedback on how I was changing my mind again and how there were other options to try. When I told her I was scared of the side effects and what I could tolerate she just shrugged it off and said if I want to try others later I could. She brought me to the point of putting off further appts. Which leads me to my current situation upon posting. I refilled my prescription and got a text about booking another appt and figured I'd do so after my two week training period in another state. When I called to see where my medicine was a week later I was then told I couldn't get a refill till I made an appt. Asked finally for a new psych and was told they'd send in a new referral and get back to me asap. It is now the day before I fly out of state and my LIFE SAVING ANTIDEPRESSANTS are now out and they are closed for the weekends. This also does not address how very little help I received when I was trying to pursue disability. This place has been a nightmare for me and anyone else who is neurodivergent or mentally ill needs to really to take precaution upon entering this place. It necessary and helpful if you have no money but that's about it.
My experience with Blubonnet Trails for my son with autism has been over the top wonderful. Everyone who has worked with us is more than we could ask for. I could cry because I never thought I would be able to afford all these services for my son but through them I have been able to have his needs met. Having these therapies so early in his life have already helped him so much, and I know his life has forever been improved by this wonderful team.
Absolutely the worst experience I've had trying to get help. Nobody wants to take ownership, they just transfer you to someone else to deal with the problem. This leads to nothing ever getting done. Specifically McKayla spelling? and Dr. Sorenso are extremely unprofessional. I understand you get what you pay for in this life, but it seems like these people aren't even trying. This is now the fifth week since I've contacted them and all I got was a rushed doctors appointment where he told me he couldn't do anything until a mental health professional is in the picture. That was two weeks ago and they just stopped calling me back about it last week.
This place is horrible. They know what mental illness is and still fail to help people out. I have been waiting two weeks for a returned phone call and still nothing. I have left 3 voicemails the last two weeks and no phone call. I have called 4 times today and only to be transferred to another voicemail. They have not been taking appointments only vis zoom and they are still working. But no one answer the phone. I have 3 pills left and still have not received my prescription refill. FYI THIS Isn’t the first time I have gone through this with them.
They may be fantastic with patients, but I'll never know: When I had to reschedule the initial appointment they never answered the phone and they never returned my messages. Seven calls to the office, not once did I get to talk to a human being, just voicemail. Five messages left, three on the same day as the appointment I had to change, no call back. Ever. Tried the intake line listed on the website through which I'd scheduled the initial appointment and they just forward you to the exact same voicemail that won't ever call you back. Very frustrating and completely pointless. They get one star back because the intake guy was very good and very personable and tried to help, but when the everybody else drops the ball then his efforts are worthless.
I came to Bluebonnet because I had recently lost my job and needed assistance. I showed them proof that I was unemployment but they said since I have insurance I didn't qualify for assistance. My insurance is with the Healthcare Marketplace and is very expensive. I had to talk to a manager to explain my situation and we worked out a payment plan. The staff is horrible most of the time. Once they forgot to check me in and me and the counselor waiting for 30 minutes. My final straw with them is when they cancelled the appointment on me and couldn't get me back in for a month! I told them I wasn't feeling well but it didnt matter. They take no responsibility for anyone's health. You're just told to wait a month or go up there and wait around all day if someone no shows.
Please format your e-mails in a way that is usable and hire qualified staff to do assessments
