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Boston Market Crestwood

  1. Crestwood
  2. Crestwood Bar

Reviews, get directions and information for Boston Market Crestwood

Boston Market Crestwood

Description

Chicken at its best.



"Dinner is always ready. Boston Market is the rotisserie expert, serving the kind of meals that help mom draw everyone to the table. From our fresh, never-frozen whole rotisserie chicken to our fresh-baked cornbread and wide variety of family-favorite sides, each family member can create their ideal meal. There’s something for everyone! We only serve natural chicken, full of flavor and free of antibiotics and added hormones – marinated in garlic & herbs, and rotisserie roasted to perfection. It’s rotisserie roasted every hour, on the hour and ready to serve when you arrive. Plus, we also serve rotisserie turkey and freshly prepared ribs and meatloaf."
Address: 13201 Cicero Ave, Crestwood (Illinois) 60445
Phone: (708) 385-9300
Email: gro.vtnnb@ybsrehtaews
State: IL
City: Crestwood
Street Number: 13201 Cicero Ave
Zip Code: 60445-1425
categories: american restaurant, chicken joint, fast food restaurant


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Reviews
Currently only the drive thru is open. Placed an online order and went to pick it up. Noticed the rotisserie chicken we received was rather small and our cornbread from our family meal was missing. The prices have increased, just like everything has. Waited for about 15 minutes for my order which was no problem and everything was delicious!
It reminds me of Thanksgiving all over again, I love it they have all the best sides and the chicken is just so tender. Plus the price isn't bad for two meals $16 you can't beat it
Couldn’t even eat it and went to bed hungry! Ordered two quarter meals for my self and spouse. The chicken was definitely old and dry. We both had the sweet potato casserole sides and that too was over heated and dry. Even the corn taste like it was burnt. Called to complain and to her credit the manger offered to replace without push back. But what I received was so bad, that was my last time patronizing that Boston Market location. No basic quality control.
I went thru the drive thru and ordered a half rotisserie meal with a side of sweet potatoes and corn. When i pulled up to the window i asked if i could add 6 cornbread to my order. After i paid and pulled into the parking lot to eat my lunch. When i opened my meal it was all wrong, they had given me 2 legs and macaroni and no cornbread for my meal. When i checked the receipt she had punched in 3 piece meal of which the only gave me 2 pieces, she had charged me for a bottle of water i didnt ask for. Everything about the order was wrong, even the receipt was wrong. When i brought it to their attention they looked dumb founded and i asked the lady if a bottle of pop was the same price as the water she said yes. SO since she charged me 3.00 for a water. I asked for pop instead. She comes back with an extra small cup of pop. Again not what i asked for. I requested my money back for the water andvthe manager claimed she returned my money to my account but i never received. Worst restaurant and customer service.
This event took place on 4-3-22 at around 1:20 pm. I waited behind a vehicle in the drive thru line for about 10 minutes. After placing my order and waiting another 7 minutes, I decided to go inside the restaurant. There was only one customer at the counter, waiting for his order. After that customer left, I asked with an irritated look, to the female worker “what’s taking so long.” She said loudly that it was only 2 workers there, and there was a long line in the store there was only one customer in the store. I said irritatingly that it shouldn’t take this long. She got angry and cursed me out, and said that I was coming in there to check her. She called me the definition of a female dog. I asked for her name; she said her name is Lisa. I told her that I will talk to her manager. She said that she is the manager. My family and I spends around $1000.00 a year at that Crestwood IL restaurant. What if Manager Lisa cursed out 9 more people that spend $1000.00, and they decide to not eat there because of their bad experience with her, the company will lose money. I enjoy the food, but dislike the customer service. I don’t feel comfortable going there anymore. The only way I will come back if that lady is removed from that location. Just in case she had given me a false name, she was the African American lady that worked on Sunday, 4-3-22 at 1:20 pm. Also, look at the security camera linked to Crestwood Police, if you have that service. That will prove my statement. Thank you.
I don't want to resort to writing a review but I have been attempting to contact the store and the phone just rings and rings. I'm hoping to be able to get into contact with a manager. At 6:20 on Thursday, I placed an order for pickup for 7:15. When I arrived I was rudely told, "We don't have any proteins." When I tried to explain that I had placed my order an hour ago, I was interrupted with a rude voice saying, "We cancelled it." When I asked if that means that I will be refunded, they responded by saying, "We cancelled it." When I asked again if that means that I will get a refund, they responded, "We don't have the money anymore." When I asked what that means, they said that it had been refunded. Long story short; still hasn't been refunded.
I placed an order two weeks ahead for my family and I to have on thanks giving dinner and I was really excited that I ordered a whole feast for the family. The food was great but was very upset that a lot of the foods I ordered were out already and the portions they gave me weren’t even the portions I ordered. What’s the point in having an option to order ahead of time and taking down credit card information information if you all are not going to have the foods available that were ordered! Will definitely not be ordering for any big holidays anymore.
Initially, my order was missing a portion, I was charged for what was missing and received it. After going far out of the area, I realized the cornbread was missing. I called and was told to come back and get it. I stated to her that I was too far away to return, she then stated "you have 24 hours to come back and get it" I stated to her that would be impossible to do since I would be going out of town the next day. I offered a solution to get it on my next visit. She said no you have 24 hours to come and get it, then there was silence on the phone. I then said, don't worry about it, I'll call the 800 number. She never responded so I hung up the phone. I have never had a issue before, but the lackluster attitude that I was given will prompt me not to return, and to also not recommend this particular Boston Market for anyone else to visit. From the beginning to the end when I received my food, I noticed the not so great attitude of this staff. I was willing to overlook it as long as I received my food correctly. My food wasn't hot, and it was missing items, twice, that's just unacceptable.
Called in order while in parking lot. Waited by the curbside sign for 15 minutes which the app said it would take. No one came our, so I called. They said ok and to hold on. Never came back on the line. So I hung up. About 3 minutes later, someone came out with my food. Oh yeah, I watched them put my order together after I called. No one else was around ordering. Just me. Food was good though. But not happy about the wait.
I ordered the 3 piece white with 2 sides My chicken skin was so dry, hard to eat. It tasted like it was reheated from night before My mac n cheese was hotter & chicken cold I won’t be returning
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