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Boston Sports Clubs

  1. Lynnfield
  2. Lynnfield Gym

Reviews, get directions and information for Boston Sports Clubs

Boston Sports Clubs

Description

Improving Lives Through Exercise. Our sports clubs have been the northeast's leader in health and fitness since 1974. Operating more than 100 clubs featuring certified trainers, innovative programs and cutting-edge equipment, we make getting fit a simple exercise.

Address: 425 Walnut St, Lynnfield, Massachusetts 01940
Phone: (781) 246-7500
State: MA
City: Lynnfield
Street Number: 425 Walnut St
Zip Code: 01940
categories: gym/physical fitness center


Opening Hours

Monday: 05:00 - 23:00
Tuesday: 05:00 - 23:00
Wednesday: 05:00 - 23:00
Thursday: 05:00 - 23:00
Friday: 05:00 - 21:00
Saturday: 07:00 - 21:00
Sunday: 07:00 - 21:00


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Reviews
Not thrilled with this company, its policies, & the state of its equipment & facilities; been a member on & off for years and after a recent 1-year membership commitment, I’ve come to find out that I’ll be charged multiple fees that make absolutely no sense through September when my contract supposedly “ends” in a week. I was already disappointed in the cleanliness of the facility prior to COVID, which was going to be my main reason for not continuing my membership, but the way they conduct business is a close second. Sad to say I’ll never return, there are some lovely folks that work here.
I am a swimmer and found the pool very clean and temperature just right. I can say that it never get gets crowded when I go at midday and always have my own lane. The rest of the club is devoted to a well attended gym. This gym is spotless and we'll managed. Gym employees are corteous and helpful with questions.
For 3 years I tolerated the discusting condition of this gym because it was in walking distance of where I live. The ceiling was always leaking and the ceiling tiles have actual mold on them. I finally quit because I was moving and in typical gym fashion they overcharged my acount 3 separate times in the month after I quit. I tried on 5 different occasions to get a manager on the phone but could not. Each time I was told that a manager would call me back - they never did. I am now awaiting a refund I that they assure me is in process. Why is it that every gym on the planet wants to screw you on the way out the door. I would not recommend this gym to anyone. For the price - it does not measure up.
I became a member in November 2018. I have been out of town a lot for the year, so couldn’t use it often enough to keep the membership. The shower facility is awful. So, I requested to cancel membership on 9/27/2019. When I submit the paper, the guy at the front desk told me that they will charge me $10 and the prorated monthly fee, and my membership will be cancelled around 10/15. So I agreed to cancel. I noticed the club charge me $39 on 10/2 for the whole October, which is $10 higher than normal monthly fee, $29. And I got the voice message from Jackie that she need to have credit card information to proceed cancellation. I called her back on 10/4, and she told me she need to charge me $10 cancellation fee, and another prorated monthly feeabout $16. I was a little upset, because they suddenly raised the monthly fee without any notice, and try to charge me another monthly fee. I just was too busy to argue, So told her to go ahead, and gave her my credit card number. On 10/4, I noticed the club charge me $10, and $92.18!!! I called Jackie, and she told me they need to charge me annual fee of $69! I argued that I became member in November, annual fee of $69 was charged in December 2018. She told me I need to talk to Sal, and left a message. He never returned a call. I called many times, but they just keep saying that Sal is not in, and left the office! On 10/8, today, I called again and got Jackie over the phone. she told me they didn’t charge annual fee last year, so I argued that I paid in December. Suddenly, she changed the claim, and the club can charge annual fee anytime!! And refused to remove $69. What a nightmare to cancel the membership!!!! I wasted my time and energy. I never had this awful experience with any business. They are not professional at all and dishonest.
I have never been so disgusted with a gym. I sent an email back in February to cancel my membership and nobody responded. It was my fault for not following up. Then I called on May 9th and asked what I need to do to cancel my membership and I was told to send in a letter or cancel in person. My letter was sent that day but my account was still charged. I stated in my letter that my dog had cancer and her treatment is extremely expensive. I called the sales manager, Jackie , and explained everything I just mentioned. She told me that I needed to send a certified letter to the club or come down to cancel. I explained that I didn't think it was right that I am paying when I simply did what staff told me. I reiterated my financial hardship due to my dog being sick which she simply said that she was sorry but there was nothing that she can do despite. I went down in person to cancel for the 3rd time and asked to speak to customer service. The following day I was charged an additional $30, not to mention the gym increasing the rate from $30 to $50 with no notice. I left another message but nobody returned my call. I will say that the men at the front desk were very kind and sympathetic. I've worked for several gyms in the past and most people would work something out with the customer. Jackie didnt even consider trying to work out anything with me. I very rarely complain about customer services butI couldn't just let this go. I notice many people have same complaints. Maybe the Better Business Bureau needs to be called on this place
Many loopholes..just don’t join for promotions I joined BSC Lynfield MA. They have a promotion price which they change after 5 months and charged me more. I asked that should valid for a year as per the promise they did during membership creation. But they didn’t adjust anything. Moreover their customer service is very poor. The hot tub was not operational for 3 months.
Absolutley horrible gym. Canceled my membership with them and the very next day they very conveniently decide to charge me a 100 dollar “annual fee”. On top of that a month later they charged me again! This gym is run by morons. Don’t recommend. Less than 1 star rating.
I am writing to warn other gym members not to make the same mistake I did. I met with a personal trainer and was under the impression that I was signing a contract for 4 sessions at a total cost of $380. Not cheap by any means, but I really wanted to get started on a new program. My card was charged $380 and I thought I was all set. The next month my card was charged $380 again. I called the gym and they claim that I agreed to 12 sessions!! They say I signed a contract for this. I did "electronically" sign a document but I was under the impression that it was for 4 sessions, not 12! They refuse to take off the extra charge and will charge me a third time if I don't get a note from a doctor stating that I can't train. Now I've got 8 sessions that I don't even want to go to because I'm so upset. They also claim that if the sessions aren't used weekly, they expire! I had to go out of town because of an illness in my family. So now I've lost those sessions. I don't ever want to set foot in this place again. PLEASE be sure to read EVERYTHING and don't sign any electronic documents. Has anyone else had a similar experience?
This place is in disrepair. 50% of the TVs on the cardio equipment either don't work at all or have audio issues. I've reported these issues on several occasions and no action has been taken for months now. Equipment gets flagged with "out of service" signs for weeks/months. They got rid of the folks who used to clean the locker rooms so the members frequently bail soapy water into the steam room so it doesn't stink in there. Every month they run out of wipes, shampoo/conditioner/etc. At this point it should be no surprise how much of these supplies the gym needs every month. I don't know if it's the local, district, or corporate management that is responsible for how this place is operated, but I can't recommend it at this point if you have other alternatives that meet your needs.
Supposedly they will be going through lots of much needed renovations. In the meantime, I can't say it's the best gym I've been to. The locker rooms aren't always clean and some showers are either dirty or don't work. There aren't enough weights in the group fitness classes to accommodate everyone. Customer service is also lacking.
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