Brenna Funeral Home, Immordino Chapel

I had unusual circumstances surrounding a loss and was recommended here. I understand this private situation was a first for them, yet I felt like my situation was made further traumatic through the responses I received from everyone I spoke to. I initially called to follow up on an email, and when I asked if I could have a couple questions answered I was told “uh, there is no one here to answer them.” I remember wondering if I should proceed since it felt so odd to have my call picked up to be told no one can help, but decided to continue pushing through to speak to someone and trust the recommendation. Overall, as I continued talking to people, I felt as though I received very little sympathy. A director who was returning a call on behalf of a different director who actually knew the situation even argued with me about the circumstances surrounding my loss. This person claimed I was “wrong” about the details and I ended up having to break down how the loss occurred step by step. It was pretty upsetting and I am extremely grateful that the primary bereaved parties were not present for this conversation. This ultimately led to me deciding to look elsewhere. I completely understand there was a lot of confusion and miscommunication. I wasn’t sure the best way to navigate this either and I was lost myself. I typically give a lot of grace to people… yet I would’ve appreciated a bit more tact surrounding such a delicate and heartbreaking time. There were points where I felt heard, but they were few and I felt like a massive bother. I hope this is a one-off negative experience, especially upon seeing such positive reviews. I can’t disclose my situation, but I am compelled to discuss it generally in case someone out there is trying to grieve an usual loss that doesn’t have a lot of information out there about navigating. This may not be the place for patience and understanding complicated losses.

Our family has known Frankie, the owner and his business for many years now and have always had an exceptional experience. We most recently lost our beloved Mother and of course called on Brenna Funeral Home, and Frankie to handle her services from start to finish. Once again he, and his entire staff had the most beautiful service for her. Frankie is so professional, kind, caring and handled all her arrangements beautifully and so graciously. We all felt so comforted and at peace. Thank you again Frankie, you are so appreciated. We know our Mother was shining down! The entire Massi Family thanks you from the bottom of our hearts.

After losing my Mother in law and Mother in the span of one month, we were so pleased by the excellent service provided by Frank Immordino, Carmen Huber and their staff. Service is not really the right word since their caring, kindness and attention to detail were so personal it felt like we were being assisted by family and friends. They were able to make my mom and mother in law look years younger, back to their appearance before they became ill. From the funeral arrangements to the burial service they were always available and responsive to any questions or requests we had.

A little history about Frank Immordino,he IS Brenna Funeral Home. Frank ran Brenna Funeral Home for years after the older Brenna and Dan Brenna inherited the business if it was not for frank Immordino the Brenna name would be Dead no pun intended. Danny Brenna was no businessman in any sense of the word. I knew Danny did work for him he was the first to admit he could not do a better job than Frankie. Frankie carried the Brenna legacy long after Danny died and still does today. Frank is THE most respected man I know,generous well respected in the industry.

Frank Immordino was so respectful of our family and their needs. The new facility on Klocker Rd. was beautiful and our loved one was treated with dignity. Anything we asked for was made available to us and we could not be more pleased. Thank you so much for your kindness and compassion! The o'Loughlin, Wood and Scarlata Families

Frank was so wondeful in handling arrangements for my dad's viewing. The funeral parlor is beautiful. Thank you Frank Immordino.

I can only tell you one thing about this guy he is very important very well respected that's just the bottom line once you meet him you will know very kind-hearted do anything for you just an all-around good guy gray Funeral Home the new ones very nice good luck with that all the people that work for you are great people Frankie's the great guy only around I'll suggest you anytime anywhere strong feelings how you represent and love everyone thanks again well done