Brookhaven Locksmiths

They were very helpful providing me with chipped ignition keys as well and keys for a lock box in my vehicle Fast and courteous. I highly recommend Brookhaven Locksmith! The keys work with no issues! Thank you.

I had just gotten a "New," "Used" car & they cut me a new key & programmed the chip for it, taking about 15 - 20 minutes in total.

I booked an appointment last Friday with a very nice woman on the phone who said a tech would be arriving today first thing at 9:30AM and even had a tech who was in the area come by to check out the door. I got to work early today at 9AM so I would be ready for them. At 10AM I called and was told by a nice gentlemen that the technician would be there by 11AM after his current job. I said no problem. I called back at 12:15PM and got the same man who then transferred me to Chris when I said I was calling to check on my 9:30AM appointment. Chris said that no one was available to come today and could only come tomorrow. He was extremely rude and consistently interrupted me first telling me that I didn't have an appointment when the first lady I spoke with said I had an appointment and even the second man I spoke to seemed to know about my appointment, before finally admitting that there was a miscommunication and the lady never put in the appointment in his book correctly and that they could only come tomorrow first thing. I couldn't believe how rude and unprofessional he was. He said "what do you want me to do?" and when I responded that I think he should apologize for the mistake he very sarcastically said "well I....apologize". I get that mistakes happen, but the way Chris spoke to customers was simply unacceptable. It's a shame because the other service I got from the other employees was great and their prices seemed reasonable. Maybe Chris was having a bad day, but you simply can't speak to customers like that. Unfortunately, from reading the other reviews here it sounds like others have had the same experience. After reading the other reviews, I can see that my experience wasn't uncommon so I cancelled my appointment for tomorrow, because this just isn't how you treat customers.

If I could give zero stars, I'd prefer that. I made an appointment for Wednesday afternoon for a four hour period, when a half hour was left, I called and they said sorry, we're backed up, let's reschedule. Then they said, "Wait, you're not even on the schedule for today." I rescheduled for the following day, again a four hour period, from 10-2, but I told them I have a meeting at 2, to please make sure he gets here in plenty of time since they told me the job I needed done several locks and pads updated and changed would be a few hours. I called at 1 and they said first, "He's on his way." Then, after being rude, "You're wasting time. Do you want me to send him or not?" So he wasn't even on his way. They are more than 30 minutes away, so he wouldn't have arrived in time to complete the job before my meeting, as I specifically told them. I spent a total of 7.5 hours waiting for them over two days without having my locks fixed. Forget these guys. They were completely unreliable, unprofessional, and utterly mean and rude.

They fixed the lock on my car door Honda CR-V quickly and for a reasonable price---even a bit cheaper than their original estimate. Much better than taking the car to the Honda dealer.

They are THE BEST! Brandon helped me, I lost the key to my car and these guys are the ONLY ones that were able to help me. I had extraordinary circumstances and it was a complicated case, the courtesy, service and professionalism that he exhibited is top notch! They are the best at what they do 100%

Made repairs to my CR-V ignition system. Excellent service at a reasonable price.

They were very helpful with programming my key fob that I lost . Very professional and didn't add extra charges. It was actually a difficult situation and they handled it with slamming me with a huge bill at the end. They have been around a long time and as far as I know,,always tip notch.

People there were very very helpful, had everything I needed hard to find things too and everything was extremely reasonably priced. I had a toddler with me and they were beyond patient, accommodating, asked me if she could have a lollipop Very nice that they asked me--and she was so happy while I got what I needed! Real family place! It's nice to give business to nice people!

Needed to get a photo inspection done for my car. They were able to help me within 15 minutes. Great job.