Reviews
Been doing business with JJBuckley for more than three years now, and very much satisfied with what I've been able to get from them, and the pricing I've benefited from. Most negative comments I see about JJBuckley are clearly from people who don't really understand the level of the fine wine trade that this business is at. When you buy some wines from them as "futures," you are benefiting from advanced pricing. you pay in advance of getting your wine because JJBuckley pays well in advance. My most recent purchase was some Dérangé red wine from The Prisoner Wine Company out of Napa. A red blend of Cabernet Sauvignon, Petite Sirah, Merlot, Syrah, and Zinfandel, I paid about half the normal retail price, and the wine shipped within a few days of my purchase. I'm sorry to see my agent move on this week, but look forward to dealing with his successor. -Update 2021 - my current agent is Greg Bernitz, who continues to meet or EXCEED my expectations. An assortment of wines I've got from JJBuckley accompany this review.
Outstanding customer service in every aspect! Extremely easy ordering process and very responsive representatives! We will definitely be using this site for any fine/rare purchases going forward. Thank you!
I’ve bought mid range and high end wines from them. Over the years I’ve tried different vendors. Theirs is the one I bought from the most. Their pricing is pretty decent. Private client price is even a little better. I live in the Bay Area and pick up directly, no spoiling issues.
Have ordered hundreds of bottles of wine from them. Great service and you can't nest their private client prices...some of the best deals in town! Selection isn't always my favorite or the best l, but nevertheless solid
I have been using JJ. Buckley for over 3 years. I love their selection and the convenience of online shopping. They have some real gems. We enjoy their French, Italian and Spanish wines mostly. Great value and top notch descriptions of the wines. Our rep is Noah Hart and we would highly recommend him and will continue to shop online with JJ. Buckley!
JJ has decent wine, but this review is specifically to call out my experience with the wine vendor Jeff Becker. He sent me a box of wine which clearly had something bad happen in shipping because all of the wine was spoiled. When I asked him about it he essentially called me a liar and said there was nothing he could do for me. Highly recommend you find a different broker than this guy. He should be working at a Total Wines with his customer service skills
Everything is an excuse or some silly cliché when speaking with them over the phone. I had ordered 2 cases of something to be shipped to New York. Paid for expedited shipping. The delivery came piecemeal, and when I inquired, particularly due to not receiving the entire shipment by the date I had paid for, more excuses were made, they finally replaced the missing case, then got notified that I received all 3 cases. True, but one case was completely smashed to bits, and they must have known, because of all the plastic bags and wrap tied around the box on the inside of the package, unlike the others. Shameful.
Nearly a month to receive an incomplete order. Absolutely appalling customer service. No initial explanation of a delay. I ordered multiple bottles of wine from JJ Buckley as a gift. Nearly a month after placing my order, only 1/2 of the order had been delivered. It's incredibly awkward to ask the recipient of a gift about what they received. Had there been any indication of a ridiculous delivery time I would have purchased elsewhere. There are a number of excellent on-line wine merchants. I would encourage using any other merchant.
Some good pricing. My service person is professional. However the hours of operation are not customer oriented. With hours of Monday thru Friday from 9-5, it is difficult for someone with similar hours. Bankers hours are for banks....and even banks have changed the hours for their customers. This is just a flipping wine shop! And there are lots of other wine shops to give my business to with similar pricing. Think about that JJ Buckley!
My grandpa uses them, not me. But I'm in the E-mail chains since I pick them up sometimes. They have every random bottle he wants, and are easy to deal with logistically, which includes communication
